Client Services Executive (Req#1231) Irvine, CA
ePlus inc., Irvine, CA, United States
**Candidates MUST BE geographically located in or near the Irvine, CA area with a willingness to travel up to 20%.**
Overview
As a Client Services Executive (CSE), you will be responsible for working with executives at select accounts to position, develop, and sell large scale and/or multi‑faceted services engagements. The CSE will use a consultative approach to package services solutions that help our customers achieve their desired business outcomes and will develop and maintain relationships up to the CIO level. The CSE should be seen as a trusted advisor and partner to the client, ePlus AE, and services team.
Your Impact
The CSE will understand the complex business and technology needs of a select number of customers in order to position and develop customized solutions, and advise the Services team on how to best deliver and manage the engagement.
Develop, design, facilitate, and guide multiple large scale services engagement initiatives at any given time
Assist assigned AE’s with overall account planning as it relates to services opportunity development
Assist account teams and local PSEs with collecting customer business and technical requirements and determining the best ePlus recommended solution
Lead efforts for demand generation to drive sales activity and promote ePlus service capabilities in assigned accounts
Establish and maintain a trusted advisor relationship with our Select services clients, gaining an appropriate understanding of the client needs while also uncovering additional opportunities
Drive discussions to understand customer technology initiatives and current business challenges
Deliver customer presentations to communicate ePlus lifecycle Services capabilities and how they apply to current and future initiatives
Work with Services teams and National Practice Strategists to develop large scale and/or multi‑faceted proposals and statements of work
Lead the sale of lifecycle services engagements with our clients
Support regional account teams in their management of the relationships with our clients
Work with the Services teams to build lifecycle services delivery teams comprised of ePlus resources, partners, and subcontractors to scale the business
Onboard and support ePlus and non‑ePlus team members to our delivery methodologies and team culture
Be a thought leader by staying abreast of technology and business trends, strategically advancing offerings and providing insights to clients to accelerate the growth of their business
Exceptional oral and written communication skills and experience required. Must be able to adjust style to match the audience whether internal, client technical or client executive. Proven experience articulating technical viewpoints to diverse audiences, including technical and business decision makers. High EQ sought.
Highly motivated and self‑managed individual that can balance multiple projects, support meetings, and achieve superior results
Manager Responsibilities
Lead and guide team members, fostering growth through mentoring, coaching, and development, while ensuring effective communication and collaboration
Promote an environment of inclusivity and respect, valuing diverse perspectives and encouraging open dialogue among all team members
Collaborate on strategic initiatives, leveraging your expertise to drive innovation and positive change within the organization
Cultivate a proactive approach to conflict resolution, striving for amicable solutions and escalating concerns as needed
Qualifications
Bachelor’s degree in a relevant field, or equivalent experience
Minimum 5+ years of customer IT leadership experience at the Director‑level or above
Experience working with clients in providing Professional and/or Managed Services
Experience in a professional services consulting role a plus
Overall strong knowledge across multiple technologies and practices (DataCenter/Cloud, Networking, Security and Collaboration)
Advanced presentation and communication skills
Able to work both independently and as a member of an agile team
Position Specifics
The initial base salary range for this position is expected to be between $120,000 and $180,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job‑related knowledge, depth of experience, skills, certifications, and geographic location. In addition to base salary, our compensation package may include other components such as commissions and discretionary bonuses.
ePlus offers a full range of medical, financial, and other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.
If hired, employee will be in an “at‑will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Physical Requirements
While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.
EEOC Statement
We invite applicants to voluntarily share their demographic background. If you choose to participate, your responses will help us identify opportunities to improve and enhance our hiring process.
#J-18808-Ljbffr
Overview
As a Client Services Executive (CSE), you will be responsible for working with executives at select accounts to position, develop, and sell large scale and/or multi‑faceted services engagements. The CSE will use a consultative approach to package services solutions that help our customers achieve their desired business outcomes and will develop and maintain relationships up to the CIO level. The CSE should be seen as a trusted advisor and partner to the client, ePlus AE, and services team.
Your Impact
The CSE will understand the complex business and technology needs of a select number of customers in order to position and develop customized solutions, and advise the Services team on how to best deliver and manage the engagement.
Develop, design, facilitate, and guide multiple large scale services engagement initiatives at any given time
Assist assigned AE’s with overall account planning as it relates to services opportunity development
Assist account teams and local PSEs with collecting customer business and technical requirements and determining the best ePlus recommended solution
Lead efforts for demand generation to drive sales activity and promote ePlus service capabilities in assigned accounts
Establish and maintain a trusted advisor relationship with our Select services clients, gaining an appropriate understanding of the client needs while also uncovering additional opportunities
Drive discussions to understand customer technology initiatives and current business challenges
Deliver customer presentations to communicate ePlus lifecycle Services capabilities and how they apply to current and future initiatives
Work with Services teams and National Practice Strategists to develop large scale and/or multi‑faceted proposals and statements of work
Lead the sale of lifecycle services engagements with our clients
Support regional account teams in their management of the relationships with our clients
Work with the Services teams to build lifecycle services delivery teams comprised of ePlus resources, partners, and subcontractors to scale the business
Onboard and support ePlus and non‑ePlus team members to our delivery methodologies and team culture
Be a thought leader by staying abreast of technology and business trends, strategically advancing offerings and providing insights to clients to accelerate the growth of their business
Exceptional oral and written communication skills and experience required. Must be able to adjust style to match the audience whether internal, client technical or client executive. Proven experience articulating technical viewpoints to diverse audiences, including technical and business decision makers. High EQ sought.
Highly motivated and self‑managed individual that can balance multiple projects, support meetings, and achieve superior results
Manager Responsibilities
Lead and guide team members, fostering growth through mentoring, coaching, and development, while ensuring effective communication and collaboration
Promote an environment of inclusivity and respect, valuing diverse perspectives and encouraging open dialogue among all team members
Collaborate on strategic initiatives, leveraging your expertise to drive innovation and positive change within the organization
Cultivate a proactive approach to conflict resolution, striving for amicable solutions and escalating concerns as needed
Qualifications
Bachelor’s degree in a relevant field, or equivalent experience
Minimum 5+ years of customer IT leadership experience at the Director‑level or above
Experience working with clients in providing Professional and/or Managed Services
Experience in a professional services consulting role a plus
Overall strong knowledge across multiple technologies and practices (DataCenter/Cloud, Networking, Security and Collaboration)
Advanced presentation and communication skills
Able to work both independently and as a member of an agile team
Position Specifics
The initial base salary range for this position is expected to be between $120,000 and $180,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job‑related knowledge, depth of experience, skills, certifications, and geographic location. In addition to base salary, our compensation package may include other components such as commissions and discretionary bonuses.
ePlus offers a full range of medical, financial, and other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.
If hired, employee will be in an “at‑will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Physical Requirements
While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.
EEOC Statement
We invite applicants to voluntarily share their demographic background. If you choose to participate, your responses will help us identify opportunities to improve and enhance our hiring process.
#J-18808-Ljbffr