Distribution Sales Operations Manager
Ericsson, Wayne, PA, United States
About This Opportunity
As we expand our global distribution network, our current processes and tools need modernization. Currently, much of our distributor operations rely on spreadsheets and email, which creates administrative overhead, data inconsistencies, and delays that impact our ability to serve the channel effectively. This role addresses these challenges. The Distribution Operations Manager will identify inefficiencies in time, cost, and accuracy across our global distributor relationships, develop business cases for improvement, and implement solutions that modernize our operations. As we connect our systems directly with distribution partners, this position will lead business transformation, ensuring proper data flow and building an operational foundation that supports growth in both the 2‑tier resell and carrier channels. This role will impact Sales, Finance, Supply Chain, and strengthen our distributor partnerships worldwide.
What You Will Do
Analyze and improve operational workflows between the company and its global distributor network across Americas, EMEA, and APAC regions
Develop business cases for process improvement projects and advocate for internal funding and prioritization
Manage approved initiatives from planning through implementation and measure outcomes
Define data sharing requirements between our Salesforce and D365 systems and distributor ERP/EDI environments, and partner with IT to execute these requirements while collaborating with Privacy, Compliance, and Legal teams
Establish scalable, repeatable frameworks for business‑to‑business data connectivity as we transition from spreadsheet and email‑based processes
Skills You Will Bring
3‑5 years of experience in distribution operations, channel operations, or sales operations at a product manufacturer or technology company
Track record of improving complex, multi‑party operational workflows with measurable results
Experience working within a 2‑tier resell channel with understanding of how distributors, resellers, and manufacturers interact commercially and operationally
Ability to build business cases and influence senior stakeholders to prioritize operational investment
Experience navigating cross‑functional projects involving Sales, IT, Finance, and Supply Chain
Working knowledge of Salesforce and D365 at a business/data level, with ability to define requirements and collaborate with IT teams
Conceptual understanding of business‑to‑business data exchange methods like EDI and API integrations
Ability to operate globally and adapt to regional differences in distribution operations
Strong influencing skills, as this is an individual contributor role in a growing organization
Preferred: Experience in IT hardware, networking, cellular, or IoT device manufacturing; carrier or telecom channel experience; direct experience establishing distributor integrations or implementing new operational standards across a distributor network
Compensation & Benefits
At Ericsson, we offer a competitive package to support your individual needs and goals. The salary range for this position is dependent on various factors including location, knowledge, qualifications, skills, education, training, and experience. In addition to base salary, the position offers an annual bonus opportunity that is tied to business performance, individual performance, and incentive eligibility. Health benefits include a nationwide PPO medical plan, high deductible health plan options, and subsidized dental and vision coverage. Employees receive a 401(k) plan with a 4% company match, life and AD&D protection, and disability coverage. Paid time off includes vacation, personal days, holidays, sick days, and volunteer time, with additional parental and maternity leave entitlement. Other benefits include an Employee Assistance Program and mobile therapy support.
Equal Opportunity Employer . Ericsson is proud to be an Equal Opportunity employer. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.
Location:
United States (US) – Texas Remote
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As we expand our global distribution network, our current processes and tools need modernization. Currently, much of our distributor operations rely on spreadsheets and email, which creates administrative overhead, data inconsistencies, and delays that impact our ability to serve the channel effectively. This role addresses these challenges. The Distribution Operations Manager will identify inefficiencies in time, cost, and accuracy across our global distributor relationships, develop business cases for improvement, and implement solutions that modernize our operations. As we connect our systems directly with distribution partners, this position will lead business transformation, ensuring proper data flow and building an operational foundation that supports growth in both the 2‑tier resell and carrier channels. This role will impact Sales, Finance, Supply Chain, and strengthen our distributor partnerships worldwide.
What You Will Do
Analyze and improve operational workflows between the company and its global distributor network across Americas, EMEA, and APAC regions
Develop business cases for process improvement projects and advocate for internal funding and prioritization
Manage approved initiatives from planning through implementation and measure outcomes
Define data sharing requirements between our Salesforce and D365 systems and distributor ERP/EDI environments, and partner with IT to execute these requirements while collaborating with Privacy, Compliance, and Legal teams
Establish scalable, repeatable frameworks for business‑to‑business data connectivity as we transition from spreadsheet and email‑based processes
Skills You Will Bring
3‑5 years of experience in distribution operations, channel operations, or sales operations at a product manufacturer or technology company
Track record of improving complex, multi‑party operational workflows with measurable results
Experience working within a 2‑tier resell channel with understanding of how distributors, resellers, and manufacturers interact commercially and operationally
Ability to build business cases and influence senior stakeholders to prioritize operational investment
Experience navigating cross‑functional projects involving Sales, IT, Finance, and Supply Chain
Working knowledge of Salesforce and D365 at a business/data level, with ability to define requirements and collaborate with IT teams
Conceptual understanding of business‑to‑business data exchange methods like EDI and API integrations
Ability to operate globally and adapt to regional differences in distribution operations
Strong influencing skills, as this is an individual contributor role in a growing organization
Preferred: Experience in IT hardware, networking, cellular, or IoT device manufacturing; carrier or telecom channel experience; direct experience establishing distributor integrations or implementing new operational standards across a distributor network
Compensation & Benefits
At Ericsson, we offer a competitive package to support your individual needs and goals. The salary range for this position is dependent on various factors including location, knowledge, qualifications, skills, education, training, and experience. In addition to base salary, the position offers an annual bonus opportunity that is tied to business performance, individual performance, and incentive eligibility. Health benefits include a nationwide PPO medical plan, high deductible health plan options, and subsidized dental and vision coverage. Employees receive a 401(k) plan with a 4% company match, life and AD&D protection, and disability coverage. Paid time off includes vacation, personal days, holidays, sick days, and volunteer time, with additional parental and maternity leave entitlement. Other benefits include an Employee Assistance Program and mobile therapy support.
Equal Opportunity Employer . Ericsson is proud to be an Equal Opportunity employer. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.
Location:
United States (US) – Texas Remote
#J-18808-Ljbffr