Campaign Execution Analyst (Houston, TX)
Matlen Silver, Houston, TX, United States
Job Title: Campaign Execution Analyst
Duration: 12 months
Hourly Pay: up to $28.78
Location: Houston, TX - Hybrid
The Campaign Execution group provides operational analysis and implementation support for Retail mass marketing products, campaigns, key mass customer communications, customer marketing programs, marketing channels and regulatory activities. The group offers the opportunity to view the big picture of retail operations and marketing, as well as develop specialized knowledge in specific areas. This team is responsible for liaising with IT, Marketing, and Operations to accomplish results for the Residential, Small Business and Builder/Multi‑Family market segments. Successful team members demonstrate the ability to effectively solve problems and address issues across multiple functional groups (e.g., Marketing, Legal, Regulatory, Customer Care, Channel Management, Transaction Processing, Billing, IT, Credit/Collections, Online, Telephony, Third‑Party Partners, Database Operations).
Essential Duties / Responsibilities
Develop approach documentation and or business requirements for new Marketing and Operational capabilities and products needed to support campaigns, including all cross‑functional stakeholders from operations and IT in the review.
Drive consensus around system and process changes from key stakeholders to affect timely and complete implementation.
Identify issues when they arise, quickly diagnose root cause, and implement appropriate solution.
Develop deep subject matter expertise in key operational tools as necessary.
Evaluate existing operational processes to ensure appropriate controls are in place and maintain process documentation for all recurring processes.
Design and implement robust processes to support new business and operational activities.
Monitor key operational metrics and respond as necessary to ensure consistently superior operational performance.
Facilitate cross‑functional team discussions to develop timelines for Retail campaigns, new product development and project delivery.
Manage end‑end delivery of Retail campaigns, new products and projects, including change management, project management and post‑implementation support.
Deliver status updates to key stakeholders at regular intervals.
Continuously evaluate effectiveness of Campaign Execution processes and initiate process and system improvement activities.
Campaign Specific
Work collaboratively with cross‑functional teams, especially marketing and sales, to successfully deliver retail marketing acquisition and retention campaigns.
Serve as the key subject matter expert for marketing on operational and IT capabilities, knowledgeable on all processes across customer lifecycle.
Support development of ongoing operational processes for new campaigns where needed, including launch of new commodity products and prices to market.
Facilitate report development for Campaign Execution in support of campaigns.
Project Specific
Document charter outcomes for new initiatives; investigate alternative approaches to achieve results and key measurable outcomes.
Work with key stakeholders to develop and analyze business case and requirements for new marketing capabilities and system enhancements.
Obtain leadership approval on committed outcomes and business case.
Identify skills required to implement projects, formulate a team and manage them to achieve project outcomes. Accountable for successful project implementation.
Design and implement User Acceptance Testing scripts to ensure successful launch of new capabilities.
Education
Undergraduate degree from accredited four‑year college or university is required; focus on operations, computer science or engineering preferred.
Experience
2‑4 years professional experience required.
1‑2 years related experience in an Operations/IT/Project Management/Consulting role preferred.
Additional Knowledge, Skills and Abilities
Knowledge of retail competition, customer protection rules, Competitive Retailers. Solid negotiation and conflict resolution skills. Demonstrates strong customer service skills with both internal and external customers. Works effectively and builds relationships with people at all levels. Solid team player. Comfortable working with cross‑functional business team composed of people with diverse backgrounds. Attention to detail with organizational and problem‑solving skills. Exhibits technical and analytical aptitude. Excellent communication skills, both written and verbal. Demonstrates strong work ethic, high level of honesty and integrity. Handles multiple tasks simultaneously, makes good business judgments. High initiative, results‑oriented. Proficient in Microsoft Office products – Word, Excel, Visio, Power Point, and MS Project.
Working Conditions
Fast‑paced professional environment.
Overtime work, as required.
Occasional travel may be required, generally between local third party partners.
Benefits
Health, vision, and dental insurance (single and family coverage)
401(k) plan (employee contributions only)
Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non‑job‑related medical condition or disability, or any other legally protected status.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@matlensilver.com or 908‑393‑8600.
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Duration: 12 months
Hourly Pay: up to $28.78
Location: Houston, TX - Hybrid
The Campaign Execution group provides operational analysis and implementation support for Retail mass marketing products, campaigns, key mass customer communications, customer marketing programs, marketing channels and regulatory activities. The group offers the opportunity to view the big picture of retail operations and marketing, as well as develop specialized knowledge in specific areas. This team is responsible for liaising with IT, Marketing, and Operations to accomplish results for the Residential, Small Business and Builder/Multi‑Family market segments. Successful team members demonstrate the ability to effectively solve problems and address issues across multiple functional groups (e.g., Marketing, Legal, Regulatory, Customer Care, Channel Management, Transaction Processing, Billing, IT, Credit/Collections, Online, Telephony, Third‑Party Partners, Database Operations).
Essential Duties / Responsibilities
Develop approach documentation and or business requirements for new Marketing and Operational capabilities and products needed to support campaigns, including all cross‑functional stakeholders from operations and IT in the review.
Drive consensus around system and process changes from key stakeholders to affect timely and complete implementation.
Identify issues when they arise, quickly diagnose root cause, and implement appropriate solution.
Develop deep subject matter expertise in key operational tools as necessary.
Evaluate existing operational processes to ensure appropriate controls are in place and maintain process documentation for all recurring processes.
Design and implement robust processes to support new business and operational activities.
Monitor key operational metrics and respond as necessary to ensure consistently superior operational performance.
Facilitate cross‑functional team discussions to develop timelines for Retail campaigns, new product development and project delivery.
Manage end‑end delivery of Retail campaigns, new products and projects, including change management, project management and post‑implementation support.
Deliver status updates to key stakeholders at regular intervals.
Continuously evaluate effectiveness of Campaign Execution processes and initiate process and system improvement activities.
Campaign Specific
Work collaboratively with cross‑functional teams, especially marketing and sales, to successfully deliver retail marketing acquisition and retention campaigns.
Serve as the key subject matter expert for marketing on operational and IT capabilities, knowledgeable on all processes across customer lifecycle.
Support development of ongoing operational processes for new campaigns where needed, including launch of new commodity products and prices to market.
Facilitate report development for Campaign Execution in support of campaigns.
Project Specific
Document charter outcomes for new initiatives; investigate alternative approaches to achieve results and key measurable outcomes.
Work with key stakeholders to develop and analyze business case and requirements for new marketing capabilities and system enhancements.
Obtain leadership approval on committed outcomes and business case.
Identify skills required to implement projects, formulate a team and manage them to achieve project outcomes. Accountable for successful project implementation.
Design and implement User Acceptance Testing scripts to ensure successful launch of new capabilities.
Education
Undergraduate degree from accredited four‑year college or university is required; focus on operations, computer science or engineering preferred.
Experience
2‑4 years professional experience required.
1‑2 years related experience in an Operations/IT/Project Management/Consulting role preferred.
Additional Knowledge, Skills and Abilities
Knowledge of retail competition, customer protection rules, Competitive Retailers. Solid negotiation and conflict resolution skills. Demonstrates strong customer service skills with both internal and external customers. Works effectively and builds relationships with people at all levels. Solid team player. Comfortable working with cross‑functional business team composed of people with diverse backgrounds. Attention to detail with organizational and problem‑solving skills. Exhibits technical and analytical aptitude. Excellent communication skills, both written and verbal. Demonstrates strong work ethic, high level of honesty and integrity. Handles multiple tasks simultaneously, makes good business judgments. High initiative, results‑oriented. Proficient in Microsoft Office products – Word, Excel, Visio, Power Point, and MS Project.
Working Conditions
Fast‑paced professional environment.
Overtime work, as required.
Occasional travel may be required, generally between local third party partners.
Benefits
Health, vision, and dental insurance (single and family coverage)
401(k) plan (employee contributions only)
Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non‑job‑related medical condition or disability, or any other legally protected status.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@matlensilver.com or 908‑393‑8600.
#J-18808-Ljbffr