Senior Client Relations Manager
Opensity Solutions, Richmond, VA, United States
Job Description
The Senior Client Relations Manager is responsible for overseeing the daily operations and ensuring exceptional client service for our on-site office services centers. In this pivotal role you will provide various administrative support which may include copy, print, mail, hospitality, facilities and receptionist services. This position will also be responsible for the supervision of all employees at the site, including recruiting, training, and development of their professional skills.
Essential Job Responsibilities
Serves as the principal liaison between Opensity Solutions, the client’s administration and the site employees
Provides elevated concierge‑style customer service to all end‑users at the site
Provides onsite leadership with the Opensity Solutions team, and encourages staff development in their careers
Continuously looks for opportunities to increase the efficiency of our on‑site operations
Seeks opportunities to increase our capabilities and makes recommendations to the key contact
Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
Recruits and interviews potential Opensity Solutions candidates for available positions at the site
Hires, trains, manages, and evaluates all personnel assigned to the site
Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime
Compiles, collects, and reports all data necessary to provide the client with monthly management reports
Displays high ethical standard, integrity, work ethic, and loyalty
Travel required, as needed.
Qualifications & Requirements
High School Diploma or equivalent;
Previous office services experience in a professional organization such as law firm preferred.
Previous experience with Konica Minolta equipment preferred but not required
Detail oriented with good verbal and written communication skills, with the ability to resolve complaints
Strong initiative required; ability to work independently with minimal direct supervision
Working knowledge of Microsoft products such as MS Word, Excel, and Outlook
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand or sit for an extended period of time
Compensation range for this role is up to $75,000 per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
This position is part of the Opensity Solutions team.
For information on Opensity’s benefits please visit opensitybenefits.com.
Equal Employment Opportunity
Opensity’s policy is to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Opensity’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition, Opensity will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Opensity is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Opensity will consider for employment qualified applicants with arrest and conviction records.
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The Senior Client Relations Manager is responsible for overseeing the daily operations and ensuring exceptional client service for our on-site office services centers. In this pivotal role you will provide various administrative support which may include copy, print, mail, hospitality, facilities and receptionist services. This position will also be responsible for the supervision of all employees at the site, including recruiting, training, and development of their professional skills.
Essential Job Responsibilities
Serves as the principal liaison between Opensity Solutions, the client’s administration and the site employees
Provides elevated concierge‑style customer service to all end‑users at the site
Provides onsite leadership with the Opensity Solutions team, and encourages staff development in their careers
Continuously looks for opportunities to increase the efficiency of our on‑site operations
Seeks opportunities to increase our capabilities and makes recommendations to the key contact
Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
Recruits and interviews potential Opensity Solutions candidates for available positions at the site
Hires, trains, manages, and evaluates all personnel assigned to the site
Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime
Compiles, collects, and reports all data necessary to provide the client with monthly management reports
Displays high ethical standard, integrity, work ethic, and loyalty
Travel required, as needed.
Qualifications & Requirements
High School Diploma or equivalent;
Previous office services experience in a professional organization such as law firm preferred.
Previous experience with Konica Minolta equipment preferred but not required
Detail oriented with good verbal and written communication skills, with the ability to resolve complaints
Strong initiative required; ability to work independently with minimal direct supervision
Working knowledge of Microsoft products such as MS Word, Excel, and Outlook
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand or sit for an extended period of time
Compensation range for this role is up to $75,000 per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
This position is part of the Opensity Solutions team.
For information on Opensity’s benefits please visit opensitybenefits.com.
Equal Employment Opportunity
Opensity’s policy is to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Opensity’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition, Opensity will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Opensity is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Opensity will consider for employment qualified applicants with arrest and conviction records.
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