Social Media Manager
EVERSANA INTOUCH, Chicago, IL, United States
EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first–and only–agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next‑generation creative and media services, enterprise solutions and data analytics services for clients.
We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need.
We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.
Job Description
What does a Social Media Manager do?
The Manager, Social Media will lead the development and execution of social media initiatives, acting as a trusted advisor to account staff and external clients. This role requires strategic thinking, cross‑functional collaboration, and the ability to navigate the complexities of social media in a regulated environment like the pharmaceutical industry.
Serve as social media counsel to account staff and clients in collaboration with the social team lead.
Manage workload across multiple projects for self and junior staff, taking the lead on complex initiatives.
Conduct social listening and influencer research, derive insights from data, and present findings to internal teams and clients.
Display a deep understanding of the broader digital ecosystem and cross‑collaborate with other subject matter experts.
Educate peers and clients on social media best practices, trends, and technologies.
Act as the primary subject matter expert and project owner for social media, helping clients achieve marketing objectives within the pharmaceutical industry.
Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
All other duties as assigned.
Qualifications
Bachelor’s degree (or equivalent education plus professional experience) required.
Approximately 4‑7 years of related agency or business experience.
Hands‑on: high familiarity with and personal use of social media, third‑party management tools and social listening platforms. Ability to locate and manage influencers, derive insights and actionable next steps from social listening data and social platform performance, understand the role paid social plays in an owned social strategy.
Team player: strong multitasking, problem‑solving skills and ability to work in a team environment with occasional delegation to junior staff.
Growth driver: strong client‑relationship skills and a knack for maximizing organic growth opportunities within current workload.
Excellent communication skills: write about, explain and present social media tactics and concepts in a highly regulated environment.
Strong finish: proven ability to manage projects independently and collaboratively to successful completion. Understands and leads social media performance analytics.
Bonus round: pharmaceutical/healthcare experience and experience with coordinating influencer programs are both a plus.
Periodic travel required.
Additional Information
Our Cultural Beliefs
Patient minded: act with the patient’s best interest in mind.
Client delight: own every client experience and its impact on results.
Take action: be empowered and empower others to act now.
Grow talent: own development and invest in the development of others.
Win together: passionately connect with anyone, anywhere, anytime to achieve results.
Communication matters: speak up to create transparent, thoughtful and timely dialogue.
Embrace diversity: create an environment of awareness and respect.
Always innovate: be bold and creative in everything you do.
EVERSANA is committed to providing competitive salaries and benefits for all employees. Compensation will be determined based on relevant experience, other job‑related qualifications/skills, and geographic location. More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.
EVERSANA is an Equal Opportunity Employer. We welcome diversity in all its forms and strive to create an inclusive workplace. EVERSANA is an Equal Opportunity Employer and a Company that provides equal opportunity employment, in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws. The policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship, applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact applicantsupport@eversana.com.
Follow us on LinkedIn | Twitter
#J-18808-Ljbffr
We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need.
We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.
Job Description
What does a Social Media Manager do?
The Manager, Social Media will lead the development and execution of social media initiatives, acting as a trusted advisor to account staff and external clients. This role requires strategic thinking, cross‑functional collaboration, and the ability to navigate the complexities of social media in a regulated environment like the pharmaceutical industry.
Serve as social media counsel to account staff and clients in collaboration with the social team lead.
Manage workload across multiple projects for self and junior staff, taking the lead on complex initiatives.
Conduct social listening and influencer research, derive insights from data, and present findings to internal teams and clients.
Display a deep understanding of the broader digital ecosystem and cross‑collaborate with other subject matter experts.
Educate peers and clients on social media best practices, trends, and technologies.
Act as the primary subject matter expert and project owner for social media, helping clients achieve marketing objectives within the pharmaceutical industry.
Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
All other duties as assigned.
Qualifications
Bachelor’s degree (or equivalent education plus professional experience) required.
Approximately 4‑7 years of related agency or business experience.
Hands‑on: high familiarity with and personal use of social media, third‑party management tools and social listening platforms. Ability to locate and manage influencers, derive insights and actionable next steps from social listening data and social platform performance, understand the role paid social plays in an owned social strategy.
Team player: strong multitasking, problem‑solving skills and ability to work in a team environment with occasional delegation to junior staff.
Growth driver: strong client‑relationship skills and a knack for maximizing organic growth opportunities within current workload.
Excellent communication skills: write about, explain and present social media tactics and concepts in a highly regulated environment.
Strong finish: proven ability to manage projects independently and collaboratively to successful completion. Understands and leads social media performance analytics.
Bonus round: pharmaceutical/healthcare experience and experience with coordinating influencer programs are both a plus.
Periodic travel required.
Additional Information
Our Cultural Beliefs
Patient minded: act with the patient’s best interest in mind.
Client delight: own every client experience and its impact on results.
Take action: be empowered and empower others to act now.
Grow talent: own development and invest in the development of others.
Win together: passionately connect with anyone, anywhere, anytime to achieve results.
Communication matters: speak up to create transparent, thoughtful and timely dialogue.
Embrace diversity: create an environment of awareness and respect.
Always innovate: be bold and creative in everything you do.
EVERSANA is committed to providing competitive salaries and benefits for all employees. Compensation will be determined based on relevant experience, other job‑related qualifications/skills, and geographic location. More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.
EVERSANA is an Equal Opportunity Employer. We welcome diversity in all its forms and strive to create an inclusive workplace. EVERSANA is an Equal Opportunity Employer and a Company that provides equal opportunity employment, in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws. The policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship, applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact applicantsupport@eversana.com.
Follow us on LinkedIn | Twitter
#J-18808-Ljbffr