Sales Professional - Outside Sales
Service Corporation International, Marietta, GA, United States
Overview
Our associates celebrate lives. We celebrate our associates. Working from home or presenting to client families in the field, the Pre-Planning Advisor (PPA) is a self-starter expected to achieve their quota (pacesetter) target by selling pre-need arrangements and services. The PPA serves families in a professional, caring and timely manner. Follow-up and generation of referrals from client families are integral to success and to establish a strong service relationship with families. The PPA also develops relationships with the community.
Responsibilities
Lead Generation
Consistently networks and builds relationships to generate recommendations for gaining referrals for both at-need cemetery arrangements and pre-need arrangements using company tools, processes and standards
Lead Generation
Holds self accountable for prospecting a minimum of 4 hours every day (if working 8 hours) such as approaching families face-to-face during events, door knocking or group seminars
Lead Generation
Obtains referrals from families served by the location by following up through visits with families after the service
Lead Generation
Networks and builds community and civic relationships
Lead Generation
Explains and presents Dignity Memorial® Personal Planning Guide presentations to families served and referred families
Lead Generation
Maintains and tracks activity levels to ensure productivity
Lead Generation
Remains flexible with schedule to achieve results; often works nights and weekends
Build Relationships with Families
Establishes and maintains strong business relationships with families by connecting with the family, relating to them, resolving their concerns and needs, and committing to follow through
Build Relationships with Families
Responds to client inquiries in a timely, respectful, sensitive and professional manner
Build Relationships with Families
Supports families in time of grief with acts of kindness
Build Relationships with Families
Connects with families through listening, honest communication and genuine concern
Build Relationships with Families
Develops an understanding of each family’s unique needs and offers solutions that provide value to them
Build Relationships with Families
Stays in touch with families to ensure satisfaction
Build Relationships with Families
Prepares for all appointments and performs all procedures with professionalism and attention to detail
Build Relationships with Families
Provides service beyond expectations to ensure satisfaction and to form the foundation for future sales based on long-term relationships
Build Relationships with Families
Builds trust-based relationships to earn the right to ask for referrals
Build Relationships with Families
Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
Teamwork
Consistently builds relationships and works cooperatively with the Funeral Director and other funeral home and/or cemetery staff
Teamwork
Collaborates and teams with funeral directors, location managers, and other members of funeral home and/or cemetery staff, to provide seamless, high quality service
Teamwork
Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future
Teamwork
Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and/or sales
Teamwork
Acts as one team, setting arrangement continuation visits within two to three days after the service
Teamwork
Shares family concerns with rest of the SCI team
Minimum Requirements
Education
High school education or equivalent
Education
1-2 years of college or equivalent experience
License
Current state/province issued driver’s license with an acceptable driving record
License
In states/provinces where required, must hold a Funeral Directors License to perform this role
Experience
Sales experience or one to two years industry experience or equivalent education
Experience
Previous experience with Customer Relationship Management (CRM) systems is a plus
Knowledge, Skills And Abilities
Basic computer and technology skills within a sales environment
Knowledge, Skills And Abilities
Ability to work well in a team, as well as independently
Knowledge, Skills And Abilities
Ability to work beyond “standard” hours as the need arises
Knowledge, Skills And Abilities
Good driving record
Knowledge, Skills And Abilities
Good work ethic
Knowledge, Skills And Abilities
High-level of integrity
Knowledge, Skills And Abilities
Creative, outgoing and energetic
Knowledge, Skills And Abilities
Comfortable presenting in front of others
Knowledge, Skills And Abilities
Desire to help others
Knowledge, Skills And Abilities
Bilingual, knowledge of another language is a plus
Note: This description excludes non-job content such as promotional copy and application-process details while preserving the essential job information.
#J-18808-Ljbffr
Our associates celebrate lives. We celebrate our associates. Working from home or presenting to client families in the field, the Pre-Planning Advisor (PPA) is a self-starter expected to achieve their quota (pacesetter) target by selling pre-need arrangements and services. The PPA serves families in a professional, caring and timely manner. Follow-up and generation of referrals from client families are integral to success and to establish a strong service relationship with families. The PPA also develops relationships with the community.
Responsibilities
Lead Generation
Consistently networks and builds relationships to generate recommendations for gaining referrals for both at-need cemetery arrangements and pre-need arrangements using company tools, processes and standards
Lead Generation
Holds self accountable for prospecting a minimum of 4 hours every day (if working 8 hours) such as approaching families face-to-face during events, door knocking or group seminars
Lead Generation
Obtains referrals from families served by the location by following up through visits with families after the service
Lead Generation
Networks and builds community and civic relationships
Lead Generation
Explains and presents Dignity Memorial® Personal Planning Guide presentations to families served and referred families
Lead Generation
Maintains and tracks activity levels to ensure productivity
Lead Generation
Remains flexible with schedule to achieve results; often works nights and weekends
Build Relationships with Families
Establishes and maintains strong business relationships with families by connecting with the family, relating to them, resolving their concerns and needs, and committing to follow through
Build Relationships with Families
Responds to client inquiries in a timely, respectful, sensitive and professional manner
Build Relationships with Families
Supports families in time of grief with acts of kindness
Build Relationships with Families
Connects with families through listening, honest communication and genuine concern
Build Relationships with Families
Develops an understanding of each family’s unique needs and offers solutions that provide value to them
Build Relationships with Families
Stays in touch with families to ensure satisfaction
Build Relationships with Families
Prepares for all appointments and performs all procedures with professionalism and attention to detail
Build Relationships with Families
Provides service beyond expectations to ensure satisfaction and to form the foundation for future sales based on long-term relationships
Build Relationships with Families
Builds trust-based relationships to earn the right to ask for referrals
Build Relationships with Families
Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
Teamwork
Consistently builds relationships and works cooperatively with the Funeral Director and other funeral home and/or cemetery staff
Teamwork
Collaborates and teams with funeral directors, location managers, and other members of funeral home and/or cemetery staff, to provide seamless, high quality service
Teamwork
Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future
Teamwork
Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and/or sales
Teamwork
Acts as one team, setting arrangement continuation visits within two to three days after the service
Teamwork
Shares family concerns with rest of the SCI team
Minimum Requirements
Education
High school education or equivalent
Education
1-2 years of college or equivalent experience
License
Current state/province issued driver’s license with an acceptable driving record
License
In states/provinces where required, must hold a Funeral Directors License to perform this role
Experience
Sales experience or one to two years industry experience or equivalent education
Experience
Previous experience with Customer Relationship Management (CRM) systems is a plus
Knowledge, Skills And Abilities
Basic computer and technology skills within a sales environment
Knowledge, Skills And Abilities
Ability to work well in a team, as well as independently
Knowledge, Skills And Abilities
Ability to work beyond “standard” hours as the need arises
Knowledge, Skills And Abilities
Good driving record
Knowledge, Skills And Abilities
Good work ethic
Knowledge, Skills And Abilities
High-level of integrity
Knowledge, Skills And Abilities
Creative, outgoing and energetic
Knowledge, Skills And Abilities
Comfortable presenting in front of others
Knowledge, Skills And Abilities
Desire to help others
Knowledge, Skills And Abilities
Bilingual, knowledge of another language is a plus
Note: This description excludes non-job content such as promotional copy and application-process details while preserving the essential job information.
#J-18808-Ljbffr