Strategy & Operations Analyst, GrowthOps
Charlie Health, New York, NY, United States
Why Charlie Health?
Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life‑saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we’re reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you’re ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.
About the Role
The Strategy & Operations Analyst supports the day‑to‑day operations of one of the most critical functions at Charlie Health. This is a strategy and operations position that sits within Talent Operations. You bring analytical rigor and structured thinking—from a finance or consulting background—and apply them to the engine that powers our ability to grow. The role spans capacity planning, performance monitoring, cost‑per‑hire optimization, and enhancing overall operational efficiency. You’ll report directly to the Head of Talent Operations and work with the CFO. This high‑impact, high‑visibility role sits at the intersection of data infrastructure, operational execution, and strategic decision‑making. If you’re inspired by our mission and energized by the opportunity to increase access to mental health care, apply today.
Responsibilities
Support the day‑to‑day operations of the recruiting organization by contributing to scalable processes, systems, and strategies that enhance efficiency, productivity, and business performance.
Maintain and continuously refine capacity‑planning models to forecast staffing needs and productivity targets.
Analyze operational data to support optimal resource allocation and utilization across recruiting teams.
Identify and flag headcount‑efficiency opportunities that drive key financial metrics, including cost per hire.
Build and maintain workforce‑management reporting—staffing models, utilization tracking, and performance analytics—to enhance recruiter productivity and accountability.
Support cross‑functional initiatives to streamline workflows and enhance organizational effectiveness.
Partner with business stakeholders to align day‑to‑day operations with strategic objectives.
Leverage data‑visualization tools to develop executive‑level reporting and data‑driven insights.
Requirements
At least 1–3+ years of relevant professional experience, including 1–2 years in investment banking, management consulting, private equity, or a strategy & operations role at a high‑growth company.
Bachelor’s degree in Business, Finance, Economics, or a related field.
Exceptional analytical skills—fluency in Excel and ability to build models from scratch; SQL or BI‑tool experience (Tableau, Hex, Power BI) is a plus.
Strong organizational skills and meticulous attention to detail with demonstrated ability to manage multiple projects and workstreams concurrently.
Proactive self‑starter with a strong sense of ownership and the ability to operate independently in fast‑paced environments.
Resourceful problem‑solver with a strong analytical mindset and the ability to synthesize data into actionable insights.
Genuine curiosity about optimizing operations—familiarity with talent tools is not required but a plus.
Ability to work 4 days a week out of our New York City office.
Compensation
The total target base compensation for this role will be between $91,000 and $115,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance‑based bonus. The target total cash compensation range, including potential bonus, will be between $100,000 and $127,000 per year. Pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which may include stock options and other Charlie Health‑sponsored benefits.
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full‑time, exempt employees, including health, vision, dental, 401(k), life insurance, and other core benefits.
Equal Opportunity Statement
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels supported and belongs. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
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Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life‑saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we’re reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you’re ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.
About the Role
The Strategy & Operations Analyst supports the day‑to‑day operations of one of the most critical functions at Charlie Health. This is a strategy and operations position that sits within Talent Operations. You bring analytical rigor and structured thinking—from a finance or consulting background—and apply them to the engine that powers our ability to grow. The role spans capacity planning, performance monitoring, cost‑per‑hire optimization, and enhancing overall operational efficiency. You’ll report directly to the Head of Talent Operations and work with the CFO. This high‑impact, high‑visibility role sits at the intersection of data infrastructure, operational execution, and strategic decision‑making. If you’re inspired by our mission and energized by the opportunity to increase access to mental health care, apply today.
Responsibilities
Support the day‑to‑day operations of the recruiting organization by contributing to scalable processes, systems, and strategies that enhance efficiency, productivity, and business performance.
Maintain and continuously refine capacity‑planning models to forecast staffing needs and productivity targets.
Analyze operational data to support optimal resource allocation and utilization across recruiting teams.
Identify and flag headcount‑efficiency opportunities that drive key financial metrics, including cost per hire.
Build and maintain workforce‑management reporting—staffing models, utilization tracking, and performance analytics—to enhance recruiter productivity and accountability.
Support cross‑functional initiatives to streamline workflows and enhance organizational effectiveness.
Partner with business stakeholders to align day‑to‑day operations with strategic objectives.
Leverage data‑visualization tools to develop executive‑level reporting and data‑driven insights.
Requirements
At least 1–3+ years of relevant professional experience, including 1–2 years in investment banking, management consulting, private equity, or a strategy & operations role at a high‑growth company.
Bachelor’s degree in Business, Finance, Economics, or a related field.
Exceptional analytical skills—fluency in Excel and ability to build models from scratch; SQL or BI‑tool experience (Tableau, Hex, Power BI) is a plus.
Strong organizational skills and meticulous attention to detail with demonstrated ability to manage multiple projects and workstreams concurrently.
Proactive self‑starter with a strong sense of ownership and the ability to operate independently in fast‑paced environments.
Resourceful problem‑solver with a strong analytical mindset and the ability to synthesize data into actionable insights.
Genuine curiosity about optimizing operations—familiarity with talent tools is not required but a plus.
Ability to work 4 days a week out of our New York City office.
Compensation
The total target base compensation for this role will be between $91,000 and $115,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance‑based bonus. The target total cash compensation range, including potential bonus, will be between $100,000 and $127,000 per year. Pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which may include stock options and other Charlie Health‑sponsored benefits.
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full‑time, exempt employees, including health, vision, dental, 401(k), life insurance, and other core benefits.
Equal Opportunity Statement
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels supported and belongs. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
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