Director of Residences
Mandarin Oriental, Beverly Hills, CA, United States
DIRECTOR OF RESIDENCES
Mandarin Oriental Residences, Beverly Hills is looking for a Director of Residences to join our team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group
is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.
Mandarin Oriental Residences, Beverly Hills
represents the pinnacle of luxury living, combining the refinement of a private residences with the renowned service standards of the Mandarin Oriental brand. Designed for discerning owners who expect discretion, personalization, and impeccable service, the Residences provide a seamless lifestyle experience in one of the world's most exclusive locations.
About The Job
Based at the Mandarin Oriental Residences, Beverly Hills in Los Angeles, The Director of Residences is primarily responsible for the overall leadership, operational excellence, and owner experience of the Residences. The role ensures the delivery of Mandarin Oriental's legendary service standards while protecting the physical asset, cultivating strong owner relationships, and fostering a culture of service excellence and accountability.
Residences Management
Ensure that all required reports and data are submitted on time to the relevant corporate and Association
Ensure total compliance with standards of operation and service standards at all times throughout division
Perform regular inspections and reviews of all operations on a daily basis to ensure that all quality standards are being maintained
Ensure that staffing is maintained at an appropriate level to match business demand.
Participate in all regular and ad hoc operational meetings as required
Review all owner comments and complaints and corrective action taken and formulate solutions to prevent dissatisfaction reoccurring
Primary liaison between Residence Board of Directors and MOHG
Primary liaison between Residence owners and MOHG
Development of all direct reports through coaching
Manage projects and any other reasonable duties as required by management
Fulfill all MOHG obligations as contained within the Residences Management Agreement, while minimizing risk and exposure
Develop and oversee all aspects of resident services
Coordinating architectural reviews for renovations and alterations, ensuring compliance with all local building codes
Administrative matters such as holding annual board meetings and annual residence owner meetings, support documentation and other matters related to unit owner transfers of ownership, manage official correspondence, maintenance of corporate records and procurement of fidelity bonds or similar insurance requirements
Develop and enhance all resident services and programs
Ensure resident satisfaction
Owner & Resident Relations
Serve as the principal point of contact for owners and residents, fostering strong, trusted relationships
Proactively address concerns, complaints, and service recovery with discretion and professionalism
Liaise with the Owners’ Association / Board and attend meetings as required
Communicate operational updates, policies, and service initiatives effectively
Operations & Service Excellence
Ensure daily operations meet or exceed Mandarin Oriental brand standards
Oversee residential services including concierge, housekeeping, maintenance coordination, and lifestyle programming
Implement and monitor service standards, SOPs, and quality assurance processes
Lead crisis management, emergency preparedness, and risk mitigation protocols
Financial & Asset Management
Develop and manage annual operating budgets in collaboration with ownership and finance partners
Monitor expenses, forecasts, reserves, and cost controls
Review capital planning, preventive maintenance programs, and long‑term asset strategies
Ensure vendor contracts are managed effectively and competitively
Leadership & Talent Development
Recruit, lead, coach, and retain a high‑performing Residences team
Foster a culture aligned with Mandarin Oriental’s Values and service standards
Conduct performance management, succession planning, and ongoing training
Promote engagement, accountability, and service‑driven leadership
Brand, Compliance & Governance
Safeguard brand integrity and ensure compliance with Mandarin Oriental standards
Ensure adherence to all local, state, and federal regulations
Partner closely with legal, P&C, and risk teams on compliance and governance matters
Maintain confidentiality, discretion, and professionalism at all times
As Director Of Residences, We Expect From You
BA or BS degree in Hospitality Management, Business Administration, or related field preferred
8-10 years of leadership experience in luxury residential, hospitality, or mixed‑use developments
Prior experience as a Director of Residences, General Manager, or comparable role preferredDemonstrated success working with high-net-worth individuals and ownership groups
In jurisdictions where MOHG is required to be licensed in order to perform our obligations under the Property Management Agreement the incumbent would work to obtain such a license
Experience with branded residences and HOA governance strongly preferred
Exceptional communication (verbal and nonverbal), diplomacy, and problem‑solving skills
Strong financial acumen, including budgeting and operational analytics
Professional and appropriate business appearance and presentation
Ability to sit or stand for up to 8-12 hours a day
Quality driven with a passion for excellence
Must possess excellent organizational and administrative skills, interpersonal skills and leadership skills
Approachable, open‑minded and fair
Flexible work hours to meet the demands of a 24 hour operation
Our commitment to you
Learning & Development. Your success is our success. We craft unique learning and development programs for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay program offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programs are offered to all our colleagues, globally.
Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
Pay And Benefits
Salary: $160,000-$180,000 per year + Bonus
A competitive benefits package, including health, dental and vision, 401(K), etc
Mandarin Oriental is an equal opportunity employer and is committed to providing a workplace free from discrimination. It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People & Culture. Reasonable accommodations will be made in accordance with applicable laws.
We’re Fans of Exceptional Careers. Are you?
#J-18808-Ljbffr
Mandarin Oriental Residences, Beverly Hills is looking for a Director of Residences to join our team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group
is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.
Mandarin Oriental Residences, Beverly Hills
represents the pinnacle of luxury living, combining the refinement of a private residences with the renowned service standards of the Mandarin Oriental brand. Designed for discerning owners who expect discretion, personalization, and impeccable service, the Residences provide a seamless lifestyle experience in one of the world's most exclusive locations.
About The Job
Based at the Mandarin Oriental Residences, Beverly Hills in Los Angeles, The Director of Residences is primarily responsible for the overall leadership, operational excellence, and owner experience of the Residences. The role ensures the delivery of Mandarin Oriental's legendary service standards while protecting the physical asset, cultivating strong owner relationships, and fostering a culture of service excellence and accountability.
Residences Management
Ensure that all required reports and data are submitted on time to the relevant corporate and Association
Ensure total compliance with standards of operation and service standards at all times throughout division
Perform regular inspections and reviews of all operations on a daily basis to ensure that all quality standards are being maintained
Ensure that staffing is maintained at an appropriate level to match business demand.
Participate in all regular and ad hoc operational meetings as required
Review all owner comments and complaints and corrective action taken and formulate solutions to prevent dissatisfaction reoccurring
Primary liaison between Residence Board of Directors and MOHG
Primary liaison between Residence owners and MOHG
Development of all direct reports through coaching
Manage projects and any other reasonable duties as required by management
Fulfill all MOHG obligations as contained within the Residences Management Agreement, while minimizing risk and exposure
Develop and oversee all aspects of resident services
Coordinating architectural reviews for renovations and alterations, ensuring compliance with all local building codes
Administrative matters such as holding annual board meetings and annual residence owner meetings, support documentation and other matters related to unit owner transfers of ownership, manage official correspondence, maintenance of corporate records and procurement of fidelity bonds or similar insurance requirements
Develop and enhance all resident services and programs
Ensure resident satisfaction
Owner & Resident Relations
Serve as the principal point of contact for owners and residents, fostering strong, trusted relationships
Proactively address concerns, complaints, and service recovery with discretion and professionalism
Liaise with the Owners’ Association / Board and attend meetings as required
Communicate operational updates, policies, and service initiatives effectively
Operations & Service Excellence
Ensure daily operations meet or exceed Mandarin Oriental brand standards
Oversee residential services including concierge, housekeeping, maintenance coordination, and lifestyle programming
Implement and monitor service standards, SOPs, and quality assurance processes
Lead crisis management, emergency preparedness, and risk mitigation protocols
Financial & Asset Management
Develop and manage annual operating budgets in collaboration with ownership and finance partners
Monitor expenses, forecasts, reserves, and cost controls
Review capital planning, preventive maintenance programs, and long‑term asset strategies
Ensure vendor contracts are managed effectively and competitively
Leadership & Talent Development
Recruit, lead, coach, and retain a high‑performing Residences team
Foster a culture aligned with Mandarin Oriental’s Values and service standards
Conduct performance management, succession planning, and ongoing training
Promote engagement, accountability, and service‑driven leadership
Brand, Compliance & Governance
Safeguard brand integrity and ensure compliance with Mandarin Oriental standards
Ensure adherence to all local, state, and federal regulations
Partner closely with legal, P&C, and risk teams on compliance and governance matters
Maintain confidentiality, discretion, and professionalism at all times
As Director Of Residences, We Expect From You
BA or BS degree in Hospitality Management, Business Administration, or related field preferred
8-10 years of leadership experience in luxury residential, hospitality, or mixed‑use developments
Prior experience as a Director of Residences, General Manager, or comparable role preferredDemonstrated success working with high-net-worth individuals and ownership groups
In jurisdictions where MOHG is required to be licensed in order to perform our obligations under the Property Management Agreement the incumbent would work to obtain such a license
Experience with branded residences and HOA governance strongly preferred
Exceptional communication (verbal and nonverbal), diplomacy, and problem‑solving skills
Strong financial acumen, including budgeting and operational analytics
Professional and appropriate business appearance and presentation
Ability to sit or stand for up to 8-12 hours a day
Quality driven with a passion for excellence
Must possess excellent organizational and administrative skills, interpersonal skills and leadership skills
Approachable, open‑minded and fair
Flexible work hours to meet the demands of a 24 hour operation
Our commitment to you
Learning & Development. Your success is our success. We craft unique learning and development programs for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay program offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programs are offered to all our colleagues, globally.
Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
Pay And Benefits
Salary: $160,000-$180,000 per year + Bonus
A competitive benefits package, including health, dental and vision, 401(K), etc
Mandarin Oriental is an equal opportunity employer and is committed to providing a workplace free from discrimination. It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People & Culture. Reasonable accommodations will be made in accordance with applicable laws.
We’re Fans of Exceptional Careers. Are you?
#J-18808-Ljbffr