Omni Experience Ambassador
BJ's Wholesale Club, Brookfield, CT, United States
A World-Class Team
BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.
Why You’ll Love Working at BJ’s
At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow.
Weekly Pay: Get paid every week so that you can manage your money on your terms.
Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
Generous Paid Time Off: Vacation, personal, sick days, holidays, bereavement, and jury duty leave.
Flexible and Affordable Health Benefits: Three medical plans, optional dental, vision, HSA, and FSA options.
401(k) Retirement Savings Plan with company match (available to team members 18 and older).
Employee Stock Purchase Plan: After-tax payroll deductions to purchase shares at a discount.
Eligibility requirements vary by position.
Job Summary
Responsible for performing general warehouse activities including pulling merchandise from a pick list, moving merchandise from the sales floor to the staging area, using handheld scanner to verify merchandise counts and update locations, and operating equipment. Omni Experience Ambassador will work within all digital initiatives including BOPIC, Curbside, Express Pay and Ship from Club.
Responsibilities
Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance.
Strive for flawless execution and accountability; act with honesty and integrity and lead with the member in mind.
Ensure a safe and positive environment for members and team members; embrace inclusion and diversity with collaboration and respect.
Move with speed and agility; innovate and adapt to move as fast as the world around us.
Maintain a friendly and positive attitude.
Members
Deliver service excellence through all points of contact; resolve and deescalate to address member concerns.
Ensure a safe and positive environment and experience for members; adhere to GOLD Member Standards (Greet, Anticipate, Appreciate).
Maintain a positive, high-energy service culture.
Club Standards
Work as a team to deliver GOLD club standards daily.
Maintain a clean and organized environment inside the OMNI Space.
Storage and bin organization to support member orders with safety in mind.
Know Your Business
Understand how to access and read production and/or financial performance reporting for your department.
See the connection between consistent execution and positive business impact.
Major Tasks, Responsibilities, and Key Accountabilities
Process member purchases quickly and courteously by pulling merchandise from a pick list and using a handheld scanner to verify and move items to the staging area.
Communicate inventory or equipment issues and identify expired or short-dated items on the pick list.
Coordinate with the club team to replenish merchandise and pull from reserve areas when possible.
Meet productivity requirements and deadlines, following SOPs for BOPIC, Curbside and Ship from Club.
Maintain safe and orderly work areas; perform housekeeping duties and handle damaged or spoiled items per procedures.
Process returns to the club and determine disposition (DDR or Membership desk).
Maintain all club policies and procedures, including dress code.
Meet OMNI productivity expectations and performance metrics; perform other duties as assigned, including working in other departments as needed.
Regular, predictable attendance is an essential function of this job.
Qualifications
Previous order pulling experience preferred.
Big box/wholesale retail experience preferred.
Previous RF scanner experience preferred.
Job Conditions
Frequent movement on hard surfaces with bending, climbing, crawling, lifting up to 30 pounds; may lift more with assistance.
Usually in a environment with moving machinery and occasional temperature extremes when pulling refrigerated orders.
Occasional exposure to cleaning agents.
In accordance with Pay Transparency requirements, the compensation range for this position is $17.00 - $20.40 per hour. Actual salaries depend on factors including location, education, experience and qualifications.
We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. Your application should reflect your own skills, experiences, and insights rather than AI-generated responses.
#J-18808-Ljbffr
BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.
Why You’ll Love Working at BJ’s
At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow.
Weekly Pay: Get paid every week so that you can manage your money on your terms.
Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
Generous Paid Time Off: Vacation, personal, sick days, holidays, bereavement, and jury duty leave.
Flexible and Affordable Health Benefits: Three medical plans, optional dental, vision, HSA, and FSA options.
401(k) Retirement Savings Plan with company match (available to team members 18 and older).
Employee Stock Purchase Plan: After-tax payroll deductions to purchase shares at a discount.
Eligibility requirements vary by position.
Job Summary
Responsible for performing general warehouse activities including pulling merchandise from a pick list, moving merchandise from the sales floor to the staging area, using handheld scanner to verify merchandise counts and update locations, and operating equipment. Omni Experience Ambassador will work within all digital initiatives including BOPIC, Curbside, Express Pay and Ship from Club.
Responsibilities
Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance.
Strive for flawless execution and accountability; act with honesty and integrity and lead with the member in mind.
Ensure a safe and positive environment for members and team members; embrace inclusion and diversity with collaboration and respect.
Move with speed and agility; innovate and adapt to move as fast as the world around us.
Maintain a friendly and positive attitude.
Members
Deliver service excellence through all points of contact; resolve and deescalate to address member concerns.
Ensure a safe and positive environment and experience for members; adhere to GOLD Member Standards (Greet, Anticipate, Appreciate).
Maintain a positive, high-energy service culture.
Club Standards
Work as a team to deliver GOLD club standards daily.
Maintain a clean and organized environment inside the OMNI Space.
Storage and bin organization to support member orders with safety in mind.
Know Your Business
Understand how to access and read production and/or financial performance reporting for your department.
See the connection between consistent execution and positive business impact.
Major Tasks, Responsibilities, and Key Accountabilities
Process member purchases quickly and courteously by pulling merchandise from a pick list and using a handheld scanner to verify and move items to the staging area.
Communicate inventory or equipment issues and identify expired or short-dated items on the pick list.
Coordinate with the club team to replenish merchandise and pull from reserve areas when possible.
Meet productivity requirements and deadlines, following SOPs for BOPIC, Curbside and Ship from Club.
Maintain safe and orderly work areas; perform housekeeping duties and handle damaged or spoiled items per procedures.
Process returns to the club and determine disposition (DDR or Membership desk).
Maintain all club policies and procedures, including dress code.
Meet OMNI productivity expectations and performance metrics; perform other duties as assigned, including working in other departments as needed.
Regular, predictable attendance is an essential function of this job.
Qualifications
Previous order pulling experience preferred.
Big box/wholesale retail experience preferred.
Previous RF scanner experience preferred.
Job Conditions
Frequent movement on hard surfaces with bending, climbing, crawling, lifting up to 30 pounds; may lift more with assistance.
Usually in a environment with moving machinery and occasional temperature extremes when pulling refrigerated orders.
Occasional exposure to cleaning agents.
In accordance with Pay Transparency requirements, the compensation range for this position is $17.00 - $20.40 per hour. Actual salaries depend on factors including location, education, experience and qualifications.
We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. Your application should reflect your own skills, experiences, and insights rather than AI-generated responses.
#J-18808-Ljbffr