Director, Strategic Enterprise Partnerships
Elevate Jet, Miami Beach, FL, United States
Elevate Jet (EJ)
Description
Elevate Jet (EJ) is the modern evolution of Elevate Aviation Group, bringing nearly thirty years of private aviation expertise into a new, technology‑driven era. As the FAA‑certificated airline within the organization, Elevate Jet manages and operates aircraft directly while offering advisory, acquisition, and management services. Built for clients whose time is their most valuable asset, Elevate Jet pairs operational mastery with seamless technology to make private aviation as simple as it should be.
Summary Of Position
The Director, Strategic Enterprise Partnerships is responsible for building and scaling partnerships with the ultrahigh net worth concierge and multi‑family office service ecosystems. This role focuses exclusively on the concierge and client services side of the multi‑family office environment. The position owns the strategy and execution of creating long‑term private aviation partnerships with family office workflows, concierge platforms, and service models. Success depends on depth in relationships, the ability to source new relationships, and an innate ability to nurture each partnership for continued growth.
Essential Duties & Responsibilities
Develop and execute a partnership strategy targeting UHNW family offices, multi‑family offices, private concierge firms, and trusted advisors serving UHNW individuals and their entities.
Initiate and conduct successful online and in‑person meetings with self‑sourced strategic partners.
Independently source and engage principals, family office executives, chiefs of staff, and senior concierge leaders to translate lifestyle, security, and business needs into private aviation solutions.
Partner with internal technology and operations teams to ensure Elevate’s booking platform integrates seamlessly into partner ecosystems while preserving service standards and continuing to evolve.
Lead onboarding and program launches for all levels of clientele.
Maintain oversight and involvement in client issue resolution, service recovery, and sensitive operational needs.
Represent Elevate Jet discreetly at relevant industry events, private forums, and relationship‑driven engagements.
Continuously deepen understanding of client expectations, service trends, and competitive offerings to inform solution development.
Drive exceptional client satisfaction, loyalty, and long‑term partnership growth.
Establish regular business review sessions articulating the state of the programs, strategic objectives, project progress and other performance metrics.
Maintain a robust pipeline within CRM, ensuring accurate forecasting, reporting, and executive visibility at all times.
Collaborate cross‑functionally across globally distributed teams to deliver seamless enterprise implementations and ongoing program support.
Ensure signed contracts are shared with key stakeholders to foster timely billing, or for reporting activities.
Maintain appropriate levels of involvement with client issues requiring resolution, including invoices, accounts receivables, service incidents.
Other duties as assigned by leadership.
Knowledge, Skills & Abilities
Demonstrated ability to build trust‑based relationships with discreet family offices and concierge organizations.
Deep understanding of service ecosystems that support UHNW clients.
Proven experience delivering concierge‑level, high‑touch solutions where discretion and responsiveness is extremely important.
Strong consultative selling and deal negotiation skills focused on long‑term partnerships rather than transactional outcomes.
Highly organized, proactive, and capable of managing complex client relationships.
Ability to represent the Elevate Jet brand with professionalism, discretion, and credibility.
Excellent written and verbal communication.
Education & Experience
Bachelor’s degree preferred or equivalent experience.
5+ years of experience working directly with family offices, multi‑family offices, concierge firms, or similar luxury service environments, required.
Proven track record developing partnerships within the luxury service ecosystem. Private charter/aviation experience preferred.
Experience aligning technology‑enabled solutions with bespoke service delivery models.
Familiarity with CRM platforms such as Salesforce or HubSpot.
Schedule & Travel
Standard business hours are expected in this role, with the ability to work outside normal business hours and/or holidays as needed.
Ability to travel as required up to 50‑75%.
Miscellaneous
FLSA Status – full time exempt.
Lifting requirements – Up to 25 lbs.
U.S. work authorization is a precondition of employment. Applicants must be authorized to work for ANY employer in the U.S., both now and at all future times. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
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Description
Elevate Jet (EJ) is the modern evolution of Elevate Aviation Group, bringing nearly thirty years of private aviation expertise into a new, technology‑driven era. As the FAA‑certificated airline within the organization, Elevate Jet manages and operates aircraft directly while offering advisory, acquisition, and management services. Built for clients whose time is their most valuable asset, Elevate Jet pairs operational mastery with seamless technology to make private aviation as simple as it should be.
Summary Of Position
The Director, Strategic Enterprise Partnerships is responsible for building and scaling partnerships with the ultrahigh net worth concierge and multi‑family office service ecosystems. This role focuses exclusively on the concierge and client services side of the multi‑family office environment. The position owns the strategy and execution of creating long‑term private aviation partnerships with family office workflows, concierge platforms, and service models. Success depends on depth in relationships, the ability to source new relationships, and an innate ability to nurture each partnership for continued growth.
Essential Duties & Responsibilities
Develop and execute a partnership strategy targeting UHNW family offices, multi‑family offices, private concierge firms, and trusted advisors serving UHNW individuals and their entities.
Initiate and conduct successful online and in‑person meetings with self‑sourced strategic partners.
Independently source and engage principals, family office executives, chiefs of staff, and senior concierge leaders to translate lifestyle, security, and business needs into private aviation solutions.
Partner with internal technology and operations teams to ensure Elevate’s booking platform integrates seamlessly into partner ecosystems while preserving service standards and continuing to evolve.
Lead onboarding and program launches for all levels of clientele.
Maintain oversight and involvement in client issue resolution, service recovery, and sensitive operational needs.
Represent Elevate Jet discreetly at relevant industry events, private forums, and relationship‑driven engagements.
Continuously deepen understanding of client expectations, service trends, and competitive offerings to inform solution development.
Drive exceptional client satisfaction, loyalty, and long‑term partnership growth.
Establish regular business review sessions articulating the state of the programs, strategic objectives, project progress and other performance metrics.
Maintain a robust pipeline within CRM, ensuring accurate forecasting, reporting, and executive visibility at all times.
Collaborate cross‑functionally across globally distributed teams to deliver seamless enterprise implementations and ongoing program support.
Ensure signed contracts are shared with key stakeholders to foster timely billing, or for reporting activities.
Maintain appropriate levels of involvement with client issues requiring resolution, including invoices, accounts receivables, service incidents.
Other duties as assigned by leadership.
Knowledge, Skills & Abilities
Demonstrated ability to build trust‑based relationships with discreet family offices and concierge organizations.
Deep understanding of service ecosystems that support UHNW clients.
Proven experience delivering concierge‑level, high‑touch solutions where discretion and responsiveness is extremely important.
Strong consultative selling and deal negotiation skills focused on long‑term partnerships rather than transactional outcomes.
Highly organized, proactive, and capable of managing complex client relationships.
Ability to represent the Elevate Jet brand with professionalism, discretion, and credibility.
Excellent written and verbal communication.
Education & Experience
Bachelor’s degree preferred or equivalent experience.
5+ years of experience working directly with family offices, multi‑family offices, concierge firms, or similar luxury service environments, required.
Proven track record developing partnerships within the luxury service ecosystem. Private charter/aviation experience preferred.
Experience aligning technology‑enabled solutions with bespoke service delivery models.
Familiarity with CRM platforms such as Salesforce or HubSpot.
Schedule & Travel
Standard business hours are expected in this role, with the ability to work outside normal business hours and/or holidays as needed.
Ability to travel as required up to 50‑75%.
Miscellaneous
FLSA Status – full time exempt.
Lifting requirements – Up to 25 lbs.
U.S. work authorization is a precondition of employment. Applicants must be authorized to work for ANY employer in the U.S., both now and at all future times. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
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