Customer Account Rep
Belcan Corporation, Simi Valley, CA, United States
Job Title: Customer Account Rep
Pay Rate: $30/hr
Location: Simi Valley, CA
Area Code: 805
ZIP Code: 93063
Start Date: Right Away
Shift: 1st shift; M-F 7:00am - 3:30pm
Keywords: #SimiValleyJobs #AccountRepJobs
Benefits:
* Medical / Health Benefits with multiple plan options, Flexible Spending Accounts, Dental and Vision
* 401k
* On the job training / cross-training
* Life Insurance, disability insurance
* Voluntary life insurance for family members available.
* Accident and critical illness insurance optional.
* Scheduled performance reviews
* Referral program
Job Designation
The Customer Account Representative is the first point of contact for many of Client customers. They are responsible for delivering a world‑class service and support the business by responding to customer enquiries, updating the business systems, collaborating internally to communicate the customer needs and support meeting their demand. By utilizing the Client High Performance System, the Customer Account Representative will serve as the primary interface responsible for ensuring the most efficient and positive relationship with Client customers, ensuring MRP data integrity, and expeditious resolution of customer assertions. The role will report into Senior Customer Account Manager.
Core Responsibilities
Receive, review, and enter purchase orders into the enterprise resource planning (ERP) system and ensure proper requirements flow down.
Raise quotes and customer documentation, prioritizing workload to ensure the customer receives excellent service at all times.
Respond to various customer emails and phone calls to manage their orders and enquiries; serve as the primary point of contact for customers, buyers and supply chain personnel.
Coordinate site visits to Client facilities and set‑up customer meetings as required.
Refer any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied.
Track and reconcile open order reports as well as internal and external customer scorecards, verifying the metrics by which Client is judged.
Produce costing sheets in collaboration with colleagues from Procurement, Demand Planning and Manufacturing departments to ensure accurate quotes.
Use SAP product recognition to identify runner/repeater parts and what can be sold to the customer, and check lead times; for any stranger/alien parts raise the relevant enquiry process.
Track customer returns through the rework process.
Monitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (Finance, Commercial, and Operations).
Job Specifications
Education: Post‑secondary degree or equivalent combination of relevant education and work experience that will allow successful performance of job expectations.
Preferred: Bachelor's Degree.
Certifications: Vocational training, apprenticeships or the equivalent experience in related field.
Years Experience: 2+ years of customer service experience.
Skills
Aware of the regulations pertaining to the products and customers for which the employee is responsible (FAR, DFARS, DEFCONS, etc.).
Ability to understand and follow specific instructions and procedures.
Ability to gather data, compile information, and prepare reports.
Strong verbal and written communication skills.
Excellent customer service orientation.
Well‑organized, detail‑oriented, and ability to multi‑task.
Ability to prioritize duties to meet deadlines.
Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web browsers.
Knowledge of SAP.
Excellent interpersonal skills, ability to collaborate to achieve results, and develop professional relationships with internal and external customers.
Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
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Pay Rate: $30/hr
Location: Simi Valley, CA
Area Code: 805
ZIP Code: 93063
Start Date: Right Away
Shift: 1st shift; M-F 7:00am - 3:30pm
Keywords: #SimiValleyJobs #AccountRepJobs
Benefits:
* Medical / Health Benefits with multiple plan options, Flexible Spending Accounts, Dental and Vision
* 401k
* On the job training / cross-training
* Life Insurance, disability insurance
* Voluntary life insurance for family members available.
* Accident and critical illness insurance optional.
* Scheduled performance reviews
* Referral program
Job Designation
The Customer Account Representative is the first point of contact for many of Client customers. They are responsible for delivering a world‑class service and support the business by responding to customer enquiries, updating the business systems, collaborating internally to communicate the customer needs and support meeting their demand. By utilizing the Client High Performance System, the Customer Account Representative will serve as the primary interface responsible for ensuring the most efficient and positive relationship with Client customers, ensuring MRP data integrity, and expeditious resolution of customer assertions. The role will report into Senior Customer Account Manager.
Core Responsibilities
Receive, review, and enter purchase orders into the enterprise resource planning (ERP) system and ensure proper requirements flow down.
Raise quotes and customer documentation, prioritizing workload to ensure the customer receives excellent service at all times.
Respond to various customer emails and phone calls to manage their orders and enquiries; serve as the primary point of contact for customers, buyers and supply chain personnel.
Coordinate site visits to Client facilities and set‑up customer meetings as required.
Refer any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied.
Track and reconcile open order reports as well as internal and external customer scorecards, verifying the metrics by which Client is judged.
Produce costing sheets in collaboration with colleagues from Procurement, Demand Planning and Manufacturing departments to ensure accurate quotes.
Use SAP product recognition to identify runner/repeater parts and what can be sold to the customer, and check lead times; for any stranger/alien parts raise the relevant enquiry process.
Track customer returns through the rework process.
Monitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (Finance, Commercial, and Operations).
Job Specifications
Education: Post‑secondary degree or equivalent combination of relevant education and work experience that will allow successful performance of job expectations.
Preferred: Bachelor's Degree.
Certifications: Vocational training, apprenticeships or the equivalent experience in related field.
Years Experience: 2+ years of customer service experience.
Skills
Aware of the regulations pertaining to the products and customers for which the employee is responsible (FAR, DFARS, DEFCONS, etc.).
Ability to understand and follow specific instructions and procedures.
Ability to gather data, compile information, and prepare reports.
Strong verbal and written communication skills.
Excellent customer service orientation.
Well‑organized, detail‑oriented, and ability to multi‑task.
Ability to prioritize duties to meet deadlines.
Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web browsers.
Knowledge of SAP.
Excellent interpersonal skills, ability to collaborate to achieve results, and develop professional relationships with internal and external customers.
Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
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