Member Service Representative
Advia Credit Union, Portage, MI, United States
Employment Type
Full-Time, On-site
Entry Salary Range
$18.31-$21.97 per hour with an incentive opportunity based on individual performance.
Benefits Package
Health & Wellness
Medical, dental, and vision insurance to keep you and your family healthy.
Financial Peace of Mind
401(k) with company match, life insurance, and disability coverage.
Time Off
Generous paid time off (PTO), paid holidays, and paid parental leave.
Professional Growth
Learning and development programs, plus tuition reimbursement to support your career journey.
Additional Perks
Free Telemedicine
Employee Assistance Program (EAP)
Wellness initiatives
Paid Community Action Volunteer Hours
Parental Leave and Tuition Reimbursement are available after one year of service.
Advia offers a bilingual premium for this role. This premium acknowledges and compensates bilingual employees who regularly use their language skills to assist our members. Proficiency testing is required, with a specific need for Spanish language proficiency.
What You'll Do
You will get to provide outstanding service and build impactful and lasting relationships with our members and your fellow Advians. You get the opportunity to change lives by proactively helping members achieve their financial goals. You will answer members' questions, service their accounts, and utilize your natural curiosity to actively listen and uncover needs, allowing you to recommend products and services that will best benefit their individual financial needs.
What To Know About Advia
Advia is a fast‑growing Credit Union. We are in the top 3% of credit unions in the United States and serve almost 200,000 members with assets over $3 Billion. We are deeply rooted in the communities we serve and have a passion for placing our members' needs above all else. Our culture can only be described as 'work hard, play hard.'
Why You Should Work For Us
There are a lot of reasons why you should join the Advia team. As a team member of Advia, you can expect regular and constructive guidance, development opportunities, great benefits, dedicated co‑workers, and engaged leaders. We are committed to Equal Employment Opportunity and are a proud Veteran & Military Friendly Employer. We would encourage you to come live the Advia life!
What You'll Need
To genuinely care about people, creating an environment that acts with integrity and keeps people at the core.
A willingness to learn and appreciation of coaching to foster professional growth.
A desire to provide solutions to leave the member better than you found them.
Strong critical‑thinking skills.
Strong communication skills.
Cash handling and customer service experience is strongly preferred, but we can teach this too!
A team‑centered mentality.
Want to see more? Check us out on our social media for an inside look at what the #advialife is all about.
#J-18808-Ljbffr
Full-Time, On-site
Entry Salary Range
$18.31-$21.97 per hour with an incentive opportunity based on individual performance.
Benefits Package
Health & Wellness
Medical, dental, and vision insurance to keep you and your family healthy.
Financial Peace of Mind
401(k) with company match, life insurance, and disability coverage.
Time Off
Generous paid time off (PTO), paid holidays, and paid parental leave.
Professional Growth
Learning and development programs, plus tuition reimbursement to support your career journey.
Additional Perks
Free Telemedicine
Employee Assistance Program (EAP)
Wellness initiatives
Paid Community Action Volunteer Hours
Parental Leave and Tuition Reimbursement are available after one year of service.
Advia offers a bilingual premium for this role. This premium acknowledges and compensates bilingual employees who regularly use their language skills to assist our members. Proficiency testing is required, with a specific need for Spanish language proficiency.
What You'll Do
You will get to provide outstanding service and build impactful and lasting relationships with our members and your fellow Advians. You get the opportunity to change lives by proactively helping members achieve their financial goals. You will answer members' questions, service their accounts, and utilize your natural curiosity to actively listen and uncover needs, allowing you to recommend products and services that will best benefit their individual financial needs.
What To Know About Advia
Advia is a fast‑growing Credit Union. We are in the top 3% of credit unions in the United States and serve almost 200,000 members with assets over $3 Billion. We are deeply rooted in the communities we serve and have a passion for placing our members' needs above all else. Our culture can only be described as 'work hard, play hard.'
Why You Should Work For Us
There are a lot of reasons why you should join the Advia team. As a team member of Advia, you can expect regular and constructive guidance, development opportunities, great benefits, dedicated co‑workers, and engaged leaders. We are committed to Equal Employment Opportunity and are a proud Veteran & Military Friendly Employer. We would encourage you to come live the Advia life!
What You'll Need
To genuinely care about people, creating an environment that acts with integrity and keeps people at the core.
A willingness to learn and appreciation of coaching to foster professional growth.
A desire to provide solutions to leave the member better than you found them.
Strong critical‑thinking skills.
Strong communication skills.
Cash handling and customer service experience is strongly preferred, but we can teach this too!
A team‑centered mentality.
Want to see more? Check us out on our social media for an inside look at what the #advialife is all about.
#J-18808-Ljbffr