Director of Housekeeping
Bedrock Healthcare, Watertown, WI, United States
Overview
Watertown Health Care Center is a skilled nursing home facility that provides residents with an amazing experience. We value a tight-knit family of caregivers and recognize they are the foundation of our organization. This role oversees the housekeeping department to ensure a clean, safe, sanitary, and comfortable environment for residents, staff, and visitors.
Benefits
Health, Dental and Vision offerings
Tuition Reimbursement
Paid Time Off
Great Work Environment
401k matched at 10%
Flexible Hours (8 hour shifts)
Paid Holidays
Job location: Watertown, WI
Responsibilities
Operational Management
Plan, organize, and direct all housekeeping functions to maintain a high standard of cleanliness throughout the facility.
Develop and implement cleaning schedules, routines, and procedures aligned with resident care needs and regulatory expectations.
Ensure all resident rooms, common areas, laundry areas, and facility spaces are maintained according to facility policies and industry standards.
Oversee laundry operations, including proper handling, washing, drying, and distribution of linens and resident clothing.
Staff Leadership & Development
Recruit, hire, train, supervise, and evaluate housekeeping and laundry staff.
Develop staff schedules to ensure appropriate coverage.
Conduct regular staff meetings, in-services, and competency checks.
Promote a positive, resident-centered work environment focused on teamwork and service quality.
Regulatory Compliance & Safety
Ensure compliance with CMS, state of Wisconsin DHS 132, OSHA, and all infection control standards.
Collaborate with Infection Preventionist and Nursing Services on sanitation protocols, outbreak response, and environmental infection control measures.
Maintain Safety Data Sheets (SDS) and ensure proper storage, handling, and usage of cleaning agents and chemicals.
Participate in facility audits, surveys, and quality assurance programs.
Quality Control
Conduct routine inspections of resident rooms, laundry areas, and common spaces to ensure housekeeping quality standards are met.
Track and address deficiencies promptly.
Implement process improvements to enhance cleanliness and resident satisfaction.
Inventory & Budget Management
Manage department budget, including labor, supplies, and equipment.
Order cleaning supplies, linens, and equipment; maintain proper inventory levels.
Ensure all housekeeping equipment is maintained in safe working order.
Resident Service & Communication
Respond promptly to resident and family concerns related to housekeeping services.
Work collaboratively with nursing, maintenance, dietary, and administrative teams to support facility operations and resident care.
Qualifications
High school diploma or GED required; Associate’s or Bachelor’s degree in hospitality, business, or related field preferred.
Minimum of 3 years of experience in housekeeping management, preferably in a healthcare or long-term care setting.
Strong leadership, organizational, and communication skills.
Knowledge of federal, state, and local long-term care regulations and infection control standards.
Ability to train, coach, and supervise staff effectively.
Proficient in inventory management and basic computer systems (Microsoft Office, scheduling software).
Ability to lift/move up to 50 lbs and perform physically demanding tasks. Work Environment: Long-term care facility with exposure to residents, cleaning chemicals, bodily fluids (with proper PPE), and varying temperatures.
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Watertown Health Care Center is a skilled nursing home facility that provides residents with an amazing experience. We value a tight-knit family of caregivers and recognize they are the foundation of our organization. This role oversees the housekeeping department to ensure a clean, safe, sanitary, and comfortable environment for residents, staff, and visitors.
Benefits
Health, Dental and Vision offerings
Tuition Reimbursement
Paid Time Off
Great Work Environment
401k matched at 10%
Flexible Hours (8 hour shifts)
Paid Holidays
Job location: Watertown, WI
Responsibilities
Operational Management
Plan, organize, and direct all housekeeping functions to maintain a high standard of cleanliness throughout the facility.
Develop and implement cleaning schedules, routines, and procedures aligned with resident care needs and regulatory expectations.
Ensure all resident rooms, common areas, laundry areas, and facility spaces are maintained according to facility policies and industry standards.
Oversee laundry operations, including proper handling, washing, drying, and distribution of linens and resident clothing.
Staff Leadership & Development
Recruit, hire, train, supervise, and evaluate housekeeping and laundry staff.
Develop staff schedules to ensure appropriate coverage.
Conduct regular staff meetings, in-services, and competency checks.
Promote a positive, resident-centered work environment focused on teamwork and service quality.
Regulatory Compliance & Safety
Ensure compliance with CMS, state of Wisconsin DHS 132, OSHA, and all infection control standards.
Collaborate with Infection Preventionist and Nursing Services on sanitation protocols, outbreak response, and environmental infection control measures.
Maintain Safety Data Sheets (SDS) and ensure proper storage, handling, and usage of cleaning agents and chemicals.
Participate in facility audits, surveys, and quality assurance programs.
Quality Control
Conduct routine inspections of resident rooms, laundry areas, and common spaces to ensure housekeeping quality standards are met.
Track and address deficiencies promptly.
Implement process improvements to enhance cleanliness and resident satisfaction.
Inventory & Budget Management
Manage department budget, including labor, supplies, and equipment.
Order cleaning supplies, linens, and equipment; maintain proper inventory levels.
Ensure all housekeeping equipment is maintained in safe working order.
Resident Service & Communication
Respond promptly to resident and family concerns related to housekeeping services.
Work collaboratively with nursing, maintenance, dietary, and administrative teams to support facility operations and resident care.
Qualifications
High school diploma or GED required; Associate’s or Bachelor’s degree in hospitality, business, or related field preferred.
Minimum of 3 years of experience in housekeeping management, preferably in a healthcare or long-term care setting.
Strong leadership, organizational, and communication skills.
Knowledge of federal, state, and local long-term care regulations and infection control standards.
Ability to train, coach, and supervise staff effectively.
Proficient in inventory management and basic computer systems (Microsoft Office, scheduling software).
Ability to lift/move up to 50 lbs and perform physically demanding tasks. Work Environment: Long-term care facility with exposure to residents, cleaning chemicals, bodily fluids (with proper PPE), and varying temperatures.
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