Veterinary Customer Service Representative (CSR)
VCA Animal Hospitals, Orange Park, FL, United States
Customer Service Representative (CSR) / Veterinary Receptionist
VCA All Animal Hospital – Orange Park, FL
VCA All Animal Hospital in Orange Park, FL is seeking a friendly, organized, and compassionate Customer Service Representative (CSR) to join our team! We are a small animal general practice with four doctors and are proud to be American Animal Hospital Association (AAHA) accredited. In addition to providing high-quality medical care, we offer boarding and bathing services to support the full needs of our patients and clients.
As the face of VCA, our CSRs play a vital role in setting the tone for each client visit—building trust, creating a welcoming environment, and ensuring a smooth and positive experience for both pets and their people.
What you’ll do
Greet clients and patients warmly, answer phones, and guide clients through their visit
Schedule, confirm, and manage appointments efficiently
Place outbound calls for follow-ups and connect with prospective clients
Present and explain fees clearly, and process payments accurately
Recommend and help coordinate products and services, including prescriptions
Answer questions and provide general education on pet care and preventative health (non-medical guidance)
Maintain a clean, organized, and welcoming front desk and hospital environment—inside and out
Manage medical records, charts, reports, and correspondence
Support the medical team by helping ensure smooth patient flow throughout the day
What we’re looking for
A friendly, empathetic communicator who enjoys helping people and working around animals
Strong multitasking and organizational skills in a fast-paced environment
A self‑motivated, dependable individual who takes pride in their work
Attention to detail and commitment to excellent client service
A positive, team‑oriented mindset
Preferred (but not required)
Previous experience in customer service, reception, or a veterinary/medical setting
Familiarity with veterinary terminology or interest in learning
Experience with scheduling systems or electronic medical records
Compensation
$15.00–$20.00 per hour
Benefits
Access to the people and resources of a large veterinary community
Opportunities for growth and advancement
Opportunities to give back through community partnerships and VCA Charities
Medical, dental, and vision insurance
Employer-paid short‑term and long‑term disability and life insurance
Paid parental leave
Paid vacation, sick time, and holidays
401(k) with company match
Tuition support and scholarships (including veterinary technology programs)
Free wellness and self‑care resources
Generous personal pet care and product discounts
We are committed to equity, inclusion, and diversity and strive to create an environment where a talented mix of people can come, stay, and do their best work. We support a workplace where you can focus on your career, your well‑being, and the clients and patients you serve.
We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.
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VCA All Animal Hospital – Orange Park, FL
VCA All Animal Hospital in Orange Park, FL is seeking a friendly, organized, and compassionate Customer Service Representative (CSR) to join our team! We are a small animal general practice with four doctors and are proud to be American Animal Hospital Association (AAHA) accredited. In addition to providing high-quality medical care, we offer boarding and bathing services to support the full needs of our patients and clients.
As the face of VCA, our CSRs play a vital role in setting the tone for each client visit—building trust, creating a welcoming environment, and ensuring a smooth and positive experience for both pets and their people.
What you’ll do
Greet clients and patients warmly, answer phones, and guide clients through their visit
Schedule, confirm, and manage appointments efficiently
Place outbound calls for follow-ups and connect with prospective clients
Present and explain fees clearly, and process payments accurately
Recommend and help coordinate products and services, including prescriptions
Answer questions and provide general education on pet care and preventative health (non-medical guidance)
Maintain a clean, organized, and welcoming front desk and hospital environment—inside and out
Manage medical records, charts, reports, and correspondence
Support the medical team by helping ensure smooth patient flow throughout the day
What we’re looking for
A friendly, empathetic communicator who enjoys helping people and working around animals
Strong multitasking and organizational skills in a fast-paced environment
A self‑motivated, dependable individual who takes pride in their work
Attention to detail and commitment to excellent client service
A positive, team‑oriented mindset
Preferred (but not required)
Previous experience in customer service, reception, or a veterinary/medical setting
Familiarity with veterinary terminology or interest in learning
Experience with scheduling systems or electronic medical records
Compensation
$15.00–$20.00 per hour
Benefits
Access to the people and resources of a large veterinary community
Opportunities for growth and advancement
Opportunities to give back through community partnerships and VCA Charities
Medical, dental, and vision insurance
Employer-paid short‑term and long‑term disability and life insurance
Paid parental leave
Paid vacation, sick time, and holidays
401(k) with company match
Tuition support and scholarships (including veterinary technology programs)
Free wellness and self‑care resources
Generous personal pet care and product discounts
We are committed to equity, inclusion, and diversity and strive to create an environment where a talented mix of people can come, stay, and do their best work. We support a workplace where you can focus on your career, your well‑being, and the clients and patients you serve.
We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.
#J-18808-Ljbffr