Escrow Assistant / Receptionist
LHH, Phoenix, AZ, United States
Receptionist Mortgage/Escrow Experience Required
Schedule: MondayFriday, 7:00 AM 4:00 PM Industry: Mortgage / Escrow / Title / Loan Servicing Location: Onsite
LHH Recruiting is seeking a professional and reliable Receptionist with prior experience in the mortgage, escrow, title, or loan servicing industry for our client in Phoenix, AZ on a direct hire basis. This role is the front line of the office and plays a critical part in customer service, payment handling, and daily office operations. The ideal candidate is detail-oriented, customer-focused, and comfortable working in a fast-paced, high-traffic environment.
Key Responsibilities
Serve as the first point of contact at the front desk; greet customers in a professional and welcoming manner
Accept customer payments and accurately issue receipts
Answer and manage inbound phone calls as the first line of contact; some outbound calls required (no collections)
Communicate with customers in person, by phone, email, and mailed correspondence
Make welcome calls to new accounts
Open, sort, and process all incoming mail; stamp checks and distribute documents appropriately
Perform daily mail runs, including post office pickup and office mail drop-off
File and distribute documents as needed; provide general administrative support
Assist with basic office support tasks to ensure smooth daily operations
Participate in ongoing training courses to strengthen industry knowledge
Required Qualifications
Minimum 1 year of experience in a title company, escrow company, mortgage company, or loan servicing environment
Excellent written and verbal communication skills
Strong attention to detail and accuracy, especially when handling payments and documents
Ability to multitask and meet deadlines in a fast-paced office setting
Mature, professional demeanor with excellent customer service skills
Self-starter who can work independently as well as part of a team
Business professional appearance
Reliable, operational vehicle for daily post office mail pickup
Preferred Qualifications
Bilingual in Spanish and English
Previous experience handling high volumes of phone calls and foot traffic
Strong analytical and problem-solving skills
Pay Details: $19.00 to $21.00 per hour
Search managed by: Chris Collins
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ref: US_EN_27_813275_3124306
Schedule: MondayFriday, 7:00 AM 4:00 PM Industry: Mortgage / Escrow / Title / Loan Servicing Location: Onsite
LHH Recruiting is seeking a professional and reliable Receptionist with prior experience in the mortgage, escrow, title, or loan servicing industry for our client in Phoenix, AZ on a direct hire basis. This role is the front line of the office and plays a critical part in customer service, payment handling, and daily office operations. The ideal candidate is detail-oriented, customer-focused, and comfortable working in a fast-paced, high-traffic environment.
Key Responsibilities
Serve as the first point of contact at the front desk; greet customers in a professional and welcoming manner
Accept customer payments and accurately issue receipts
Answer and manage inbound phone calls as the first line of contact; some outbound calls required (no collections)
Communicate with customers in person, by phone, email, and mailed correspondence
Make welcome calls to new accounts
Open, sort, and process all incoming mail; stamp checks and distribute documents appropriately
Perform daily mail runs, including post office pickup and office mail drop-off
File and distribute documents as needed; provide general administrative support
Assist with basic office support tasks to ensure smooth daily operations
Participate in ongoing training courses to strengthen industry knowledge
Required Qualifications
Minimum 1 year of experience in a title company, escrow company, mortgage company, or loan servicing environment
Excellent written and verbal communication skills
Strong attention to detail and accuracy, especially when handling payments and documents
Ability to multitask and meet deadlines in a fast-paced office setting
Mature, professional demeanor with excellent customer service skills
Self-starter who can work independently as well as part of a team
Business professional appearance
Reliable, operational vehicle for daily post office mail pickup
Preferred Qualifications
Bilingual in Spanish and English
Previous experience handling high volumes of phone calls and foot traffic
Strong analytical and problem-solving skills
Pay Details: $19.00 to $21.00 per hour
Search managed by: Chris Collins
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ref: US_EN_27_813275_3124306