Associate Director of Ecommerce
24 Seven Talent, Burbank, CA, United States
We’re looking for a strategic and results-driven
Associate Director of Ecommerce
to lead and grow our direct-to-consumer digital business. This is a high-impact leadership role responsible for the full online customer journey—from acquisition and site experience to conversion, retention, and post-purchase satisfaction.
You’ll own ecommerce performance, optimize the customer experience, and partner cross-functionally with Marketing, Creative, Operations, Finance, and external development teams to drive growth and innovation.
What You’ll Do Lead Ecommerce Growth
Own and optimize the Shopify ecosystem, including site performance, navigation, integrations, and customer experience.
Drive key KPIs including traffic, conversion rate, AOV, repeat purchase rate, and LTV.
Manage ecommerce budgets across platforms, agencies, and tools.
Identify opportunities to scale through automation and AI solutions.
Own Site Experience & Conversion
Deliver a premium, seamless brand experience across homepage, PDPs, collections, and checkout.
Build and lead a CRO roadmap using A/B testing and data‑led experimentation.
Oversee UX, search, navigation, merchandising, and content updates.
Lead SEO and emerging AI-search optimization strategies.
Customer Lifecycle & Retention
Oversee customer service operations and tools such as Gorgias.
Lead retention strategy across email and SMS (Klaviyo preferred).
Build lifecycle journeys, segmentation strategies, loyalty, referral, and personalization programs.
Own dashboards, reporting, and executive insights across acquisition, retention, merchandising, and conversion.
Manage agency partners and align priorities across internal teams.
Support omnichannel operations including retail store connectivity and Shopify POS.
What You Bring Required
6+ years of progressive ecommerce experience.
Deep expertise in Shopify and ecommerce systems/integrations.
Proven success driving CRO, A/B testing, and digital revenue growth.
Strong analytical and reporting skills.
Experience with Klaviyo, Gorgias, or similar platforms.
Excellent cross‑functional leadership and project management skills.
Preferred
Experience in fashion, apparel, or lifestyle brands.
Background in omnichannel retail (DTC + stores).
Experience working with agencies and developers.
Familiarity with AI tools and automation platforms.
#J-18808-Ljbffr
Associate Director of Ecommerce
to lead and grow our direct-to-consumer digital business. This is a high-impact leadership role responsible for the full online customer journey—from acquisition and site experience to conversion, retention, and post-purchase satisfaction.
You’ll own ecommerce performance, optimize the customer experience, and partner cross-functionally with Marketing, Creative, Operations, Finance, and external development teams to drive growth and innovation.
What You’ll Do Lead Ecommerce Growth
Own and optimize the Shopify ecosystem, including site performance, navigation, integrations, and customer experience.
Drive key KPIs including traffic, conversion rate, AOV, repeat purchase rate, and LTV.
Manage ecommerce budgets across platforms, agencies, and tools.
Identify opportunities to scale through automation and AI solutions.
Own Site Experience & Conversion
Deliver a premium, seamless brand experience across homepage, PDPs, collections, and checkout.
Build and lead a CRO roadmap using A/B testing and data‑led experimentation.
Oversee UX, search, navigation, merchandising, and content updates.
Lead SEO and emerging AI-search optimization strategies.
Customer Lifecycle & Retention
Oversee customer service operations and tools such as Gorgias.
Lead retention strategy across email and SMS (Klaviyo preferred).
Build lifecycle journeys, segmentation strategies, loyalty, referral, and personalization programs.
Own dashboards, reporting, and executive insights across acquisition, retention, merchandising, and conversion.
Manage agency partners and align priorities across internal teams.
Support omnichannel operations including retail store connectivity and Shopify POS.
What You Bring Required
6+ years of progressive ecommerce experience.
Deep expertise in Shopify and ecommerce systems/integrations.
Proven success driving CRO, A/B testing, and digital revenue growth.
Strong analytical and reporting skills.
Experience with Klaviyo, Gorgias, or similar platforms.
Excellent cross‑functional leadership and project management skills.
Preferred
Experience in fashion, apparel, or lifestyle brands.
Background in omnichannel retail (DTC + stores).
Experience working with agencies and developers.
Familiarity with AI tools and automation platforms.
#J-18808-Ljbffr