Property Operations Lead
Kasa, Traverse City, MI, United States
About Kasa
Kasa is a tech-enabled hotel and apartment hotel brand that builds a hospitality operating system to improve profitability while delivering a high‑quality, digitally forward experience. We partner with owners of multifamily and boutique properties to manage stylish accommodations for business and leisure travelers. Automation, AI‑driven pricing, and data‑driven decision‑making set us apart from traditional hotel operators.
The Role
As a Property Operations Lead for the East market, you will be an on‑site facilitator of the guest experience. Your responsibilities include conducting on‑site inspections, ensuring public spaces and units meet Kasa brand standards, coordinating with housekeeping partners and service vendors, stocking supplies, and addressing guest requests and emergencies. You will identify, prioritize, and implement cost‑effective property improvements and support revenue‑optimization processes.
Required Attributes
Think Like an Owner : Take accountability for unit and building performance and maximize operating profit per unit.
Tech Savvy : Proficient with modern technology tools and use them effectively.
Handy : Comfortable completing minor repairs and maintenance tasks.
Quality Control Leader : Implement streamlined processes, identify proactive improvements, and collaborate with external partners.
Reliable : Arrive on time and work nights and weekends as needed.
Collaborative : Work effectively with leadership and peers to meet goals and improve operations.
Smooth Operator : Resolve guest needs confidently and creatively.
Change Agent : Support execution of change management efforts, including training and communications.
Process Minded : Execute processes precisely and surface deficiencies that affect the guest experience.
Required Policy Information
This role requires a reliable vehicle, a valid driver’s license, a clean driving record, and proof of insurance.
Expected Results
Role Objective 1: Drive quality outcomes through increased guest satisfaction and company metrics.
Identify and communicate on‑site issues.
Maintain appropriate supply inventory levels.
Participate in the preventative maintenance program.
Role Objective 2: Complete tasks that drive productivity within the operation.
Complete brand standard inspections to gather property‑level data.
Decrease the number of after‑hours calls and inquiries.
Benefits
Kasa Travel Credit : Benefit includes free stays and discounted nights for friends and family.
Pay : Starting base pay $24.00 per hour, with potential equity, bonus, and perks.
Paid Time Off : Accrued at a generous rate that increases with tenure.
Health Coverage : Comprehensive health insurance with fertility coverage.
Location
Traverse City, Michigan
Time Commitment
Approximately 32‑40 hours per week.
Schedule
Flexible schedule that may include nights, weekends, and holidays; not on‑call 24/7 but may receive emergency calls.
EEO Statement
Kasa is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.
Employment Verification
Kasa is an E‑Verify participant. We will verify the identity and employment eligibility of all persons hired in the United States via the Form I‑9 and relevant government databases.
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Kasa is a tech-enabled hotel and apartment hotel brand that builds a hospitality operating system to improve profitability while delivering a high‑quality, digitally forward experience. We partner with owners of multifamily and boutique properties to manage stylish accommodations for business and leisure travelers. Automation, AI‑driven pricing, and data‑driven decision‑making set us apart from traditional hotel operators.
The Role
As a Property Operations Lead for the East market, you will be an on‑site facilitator of the guest experience. Your responsibilities include conducting on‑site inspections, ensuring public spaces and units meet Kasa brand standards, coordinating with housekeeping partners and service vendors, stocking supplies, and addressing guest requests and emergencies. You will identify, prioritize, and implement cost‑effective property improvements and support revenue‑optimization processes.
Required Attributes
Think Like an Owner : Take accountability for unit and building performance and maximize operating profit per unit.
Tech Savvy : Proficient with modern technology tools and use them effectively.
Handy : Comfortable completing minor repairs and maintenance tasks.
Quality Control Leader : Implement streamlined processes, identify proactive improvements, and collaborate with external partners.
Reliable : Arrive on time and work nights and weekends as needed.
Collaborative : Work effectively with leadership and peers to meet goals and improve operations.
Smooth Operator : Resolve guest needs confidently and creatively.
Change Agent : Support execution of change management efforts, including training and communications.
Process Minded : Execute processes precisely and surface deficiencies that affect the guest experience.
Required Policy Information
This role requires a reliable vehicle, a valid driver’s license, a clean driving record, and proof of insurance.
Expected Results
Role Objective 1: Drive quality outcomes through increased guest satisfaction and company metrics.
Identify and communicate on‑site issues.
Maintain appropriate supply inventory levels.
Participate in the preventative maintenance program.
Role Objective 2: Complete tasks that drive productivity within the operation.
Complete brand standard inspections to gather property‑level data.
Decrease the number of after‑hours calls and inquiries.
Benefits
Kasa Travel Credit : Benefit includes free stays and discounted nights for friends and family.
Pay : Starting base pay $24.00 per hour, with potential equity, bonus, and perks.
Paid Time Off : Accrued at a generous rate that increases with tenure.
Health Coverage : Comprehensive health insurance with fertility coverage.
Location
Traverse City, Michigan
Time Commitment
Approximately 32‑40 hours per week.
Schedule
Flexible schedule that may include nights, weekends, and holidays; not on‑call 24/7 but may receive emergency calls.
EEO Statement
Kasa is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.
Employment Verification
Kasa is an E‑Verify participant. We will verify the identity and employment eligibility of all persons hired in the United States via the Form I‑9 and relevant government databases.
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