Bilingual Customer Solutions Representative (Spanish) - Hybrid
Clark Associates, Lancaster, PA, United States
Customer Solutions Specialist
Join one of Pennsylvania's fastest-growing companies today! The Restaurant Store is looking for candidates who excel in both Spanish and English communication and have a strong commitment in providing hospitality to join our growing company.
This role focuses on fostering customer loyalty and is a key part of growing our business while serving the purchasing needs of foodservice professionals worldwide.
Job Location
Hybrid: Some in-person work required. 2209 Old Philadelphia Pike, Lancaster, PA 17602
We only accept W-2 candidates, H-1B sponsorship is not available.
Responsibilities
As a Bilingual Customer Service Representative, you will:
Communicate with Spanish and English speaking customers through phone, email and chat about their order status and available products
Provide friendly, efficient and accurate solutions for customers with the goal of customer loyalty and increased business sales
Listen to and analyze customers' issues, investigate problems, and provide strategic solutions in both English and Spanish
Ensure that customers always have the most complete and up-to-date information about the status of their orders
Communicate product or service issues as they arise within the Customer Solutions department, as well as, with any additional, relevant departments
Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company
Be willing to remain flexible and adapt to change as we continue to grow as a company
Take initiative and use strategic thinking to ensure that The Restaurant Store is the leader in the online foodservice industry
Learn about the foodservice industry and the products that we sell
Guide customers through the website, while providing online shopping assistance and product help
Physical Requirements
Work is performed while sitting/standing and interfacing with a personal computer.
Requires the ability to communicate effectively using speech, vision, and hearing.
Requires the regular use of hands for simple grasping and fine manipulations.
Requires occasional bending, squatting, crawling, climbing, and reaching.
Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.
Qualifications
Experience
A college degree or work experience in a related field is preferred
Education
This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.
Desired Traits & Skills
We are looking for driven, motivated candidates who:
Show passion for helping people sustain and grow their restaurant business
Demonstrate the ability to learn and problem solve while handling multiple priorities
Can work well independently or as part of a cohesive team
Have a strong work ethic
Provide excellent communication
Bring ambition to excel at one of PA's fastest-growing companies
Ability to work a hybrid schedule with at minimum two office days per week at our corporate campus.
Join one of Pennsylvania's fastest-growing companies today! The Restaurant Store is looking for candidates who excel in both Spanish and English communication and have a strong commitment in providing hospitality to join our growing company.
This role focuses on fostering customer loyalty and is a key part of growing our business while serving the purchasing needs of foodservice professionals worldwide.
Job Location
Hybrid: Some in-person work required. 2209 Old Philadelphia Pike, Lancaster, PA 17602
We only accept W-2 candidates, H-1B sponsorship is not available.
Responsibilities
As a Bilingual Customer Service Representative, you will:
Communicate with Spanish and English speaking customers through phone, email and chat about their order status and available products
Provide friendly, efficient and accurate solutions for customers with the goal of customer loyalty and increased business sales
Listen to and analyze customers' issues, investigate problems, and provide strategic solutions in both English and Spanish
Ensure that customers always have the most complete and up-to-date information about the status of their orders
Communicate product or service issues as they arise within the Customer Solutions department, as well as, with any additional, relevant departments
Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company
Be willing to remain flexible and adapt to change as we continue to grow as a company
Take initiative and use strategic thinking to ensure that The Restaurant Store is the leader in the online foodservice industry
Learn about the foodservice industry and the products that we sell
Guide customers through the website, while providing online shopping assistance and product help
Physical Requirements
Work is performed while sitting/standing and interfacing with a personal computer.
Requires the ability to communicate effectively using speech, vision, and hearing.
Requires the regular use of hands for simple grasping and fine manipulations.
Requires occasional bending, squatting, crawling, climbing, and reaching.
Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.
Qualifications
Experience
A college degree or work experience in a related field is preferred
Education
This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.
Desired Traits & Skills
We are looking for driven, motivated candidates who:
Show passion for helping people sustain and grow their restaurant business
Demonstrate the ability to learn and problem solve while handling multiple priorities
Can work well independently or as part of a cohesive team
Have a strong work ethic
Provide excellent communication
Bring ambition to excel at one of PA's fastest-growing companies
Ability to work a hybrid schedule with at minimum two office days per week at our corporate campus.