Helpdesk Analyst Level 1
Sun River Health, New York, NY, United States
Job Description
About Solutions 4 Community Health (S4CH). Solutions 4 Community Health (S4CH) is a mission‑driven organization specializing in optimizing Community Health Centers through innovative revenue cycle management, AI‑powered billing solutions, and data analytics. S4CH partners with safety‑net providers to reduce missed or rejected claims, strengthen financial sustainability, and improve operational performance.
Through tailored administrative support, IT services, and EMR optimization, S4CH helps health centers streamline workflows, enhance care delivery, and remain focused on their core mission of serving communities.
Key Services & Solutions
Revenue Recovery & Optimization: AI‑powered billing and in-depth analyses, including multi‑year lookback reviews, to identify and recover missed or underpaid claims.
Consulting & Administrative Support: Strategic leadership, operational guidance, and administrative services to support health center management and growth.
Data Analytics & Reporting: Custom dashboards and reporting tools to track financial trends, identify risk areas, and uncover performance opportunities.
EMR Training & Transformation: EMR optimization and end‑user training to improve efficiency, documentation, and system utilization.
Clinical Quality & Practice Management: Workflow optimization and quality improvement initiatives to support high‑quality, compliant patient care.
Our Approach
S4CH serves as a trusted, long‑term partner to Community Health Centers, embedding expertise, technology, and operational support to drive sustainable outcomes and measurable impact.
The Helpdesk Analyst provides technical support and assistance, whether on the phone, in person, or remotely, to users by researching and answering questions, troubleshooting problems, and guiding clients through corrective steps.
Essential Functions
Assists in maintaining inventory as outlined by departmental processes
Carries out tasks assigned by the director of IT Support Operations as needed
Troubleshoots technical issues within SRHC environment
Maintains a record of knowledge/solutions within a structured knowledgebase
Escalates unresolved requests and incidents to higher tiers
Conducts initial triage/troubleshooting on a wide range of technology issues
Assists maintenance of login requests (add, changes and deletions)
Assists MIS Department in maintenance of work stations when available
Creates, updates, and closes tickets following the Incident management workflow
Determines impact and urgency of an incident and support request to determine priority
Education & Experience
High School Graduate/GED (Required)
Valid Active NYS Drivers License (subject to MVR check)
1–2 years direct relevant IT/Helpdesk experience
Job Type: Full-time
Pay: $23.00 - $25.24 per hour
Responsibilities
Relation to Mission. The mission of Sun River Health is to increase access to comprehensive primary and preventive health care and to improve the health status of our community, especially for the underserved and vulnerable.
Equal Employment Opportunity
Sun River Health provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non‑disqualifying physical or mental handicap or disability in each aspect of the human resources function.
Americans with Disabilities Act
Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case‑by‑case basis in accordance with applicable law.
Job Responsibilities
The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of the position. Sun River Health may change the specific job duties with or without prior notice based on the needs of the organization.
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About Solutions 4 Community Health (S4CH). Solutions 4 Community Health (S4CH) is a mission‑driven organization specializing in optimizing Community Health Centers through innovative revenue cycle management, AI‑powered billing solutions, and data analytics. S4CH partners with safety‑net providers to reduce missed or rejected claims, strengthen financial sustainability, and improve operational performance.
Through tailored administrative support, IT services, and EMR optimization, S4CH helps health centers streamline workflows, enhance care delivery, and remain focused on their core mission of serving communities.
Key Services & Solutions
Revenue Recovery & Optimization: AI‑powered billing and in-depth analyses, including multi‑year lookback reviews, to identify and recover missed or underpaid claims.
Consulting & Administrative Support: Strategic leadership, operational guidance, and administrative services to support health center management and growth.
Data Analytics & Reporting: Custom dashboards and reporting tools to track financial trends, identify risk areas, and uncover performance opportunities.
EMR Training & Transformation: EMR optimization and end‑user training to improve efficiency, documentation, and system utilization.
Clinical Quality & Practice Management: Workflow optimization and quality improvement initiatives to support high‑quality, compliant patient care.
Our Approach
S4CH serves as a trusted, long‑term partner to Community Health Centers, embedding expertise, technology, and operational support to drive sustainable outcomes and measurable impact.
The Helpdesk Analyst provides technical support and assistance, whether on the phone, in person, or remotely, to users by researching and answering questions, troubleshooting problems, and guiding clients through corrective steps.
Essential Functions
Assists in maintaining inventory as outlined by departmental processes
Carries out tasks assigned by the director of IT Support Operations as needed
Troubleshoots technical issues within SRHC environment
Maintains a record of knowledge/solutions within a structured knowledgebase
Escalates unresolved requests and incidents to higher tiers
Conducts initial triage/troubleshooting on a wide range of technology issues
Assists maintenance of login requests (add, changes and deletions)
Assists MIS Department in maintenance of work stations when available
Creates, updates, and closes tickets following the Incident management workflow
Determines impact and urgency of an incident and support request to determine priority
Education & Experience
High School Graduate/GED (Required)
Valid Active NYS Drivers License (subject to MVR check)
1–2 years direct relevant IT/Helpdesk experience
Job Type: Full-time
Pay: $23.00 - $25.24 per hour
Responsibilities
Relation to Mission. The mission of Sun River Health is to increase access to comprehensive primary and preventive health care and to improve the health status of our community, especially for the underserved and vulnerable.
Equal Employment Opportunity
Sun River Health provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non‑disqualifying physical or mental handicap or disability in each aspect of the human resources function.
Americans with Disabilities Act
Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case‑by‑case basis in accordance with applicable law.
Job Responsibilities
The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of the position. Sun River Health may change the specific job duties with or without prior notice based on the needs of the organization.
#J-18808-Ljbffr