Quality & Continuous Improvement Specialist
Gifthealth, Columbus, OH, United States
Position Summary
Reporting to the Director of Quality & Compliance, the Quality & Continuous Improvement Specialist is responsible for driving improvements in quality performance, process consistency, and compliance adherence across pharmacy, warehouse, and operational workflows. This role focuses on identifying quality gaps, analyzing trends, and implementing sustainable process improvements to enhance accuracy, reduce variability, and strengthen audit readiness. The position partners with Compliance, QMS, Operational Excellence, and Operations teams to improve quality metrics, standardize processes, and ensure adherence to regulatory and internal quality standards, aligning with organizational goals, operational excellence, and compliance standards.
Key Responsibilities
Monitors, analyzes, and reports quality metrics to identify trends, gaps, risks, and opportunities for continuous improvement
Supports quality-focused continuous improvement initiatives across pharmacy and operational workflows to enhance performance and consistency
Standardizes processes and promotes consistent execution across operations to support quality, compliance, and efficiency
Conducts quality audits, reviews, and gap analyses to assess process effectiveness and identify areas requiring corrective action
Supports root cause analysis for quality issues and implements sustainable corrective and preventive actions
Develops, supports, and delivers training related to quality improvements, process changes, and documentation standards
Partners with Compliance and QMS teams to ensure regulatory alignment and support audit readiness through accurate documentation and reporting
Qualifications
Education: Bachelor’s degree in quality management, healthcare, business, operations management, or related field (Required)
Quality or compliance-related certifications
Licensure/Certification: Lean Six Sigma certification (Preferred)
Experience: 3–5 years in quality, compliance, or process improvement roles (Required)
Experience in regulated environments (Required)
Experience with quality dashboards and reporting tools (Preferred)
Experience in pharmacy, healthcare, or logistics operations (Preferred)
Experience supporting audits or regulatory inspections (Preferred)
Knowledge, Skills & Abilities: Quality management principles in regulated environments; GDP and data integrity; process improvement methodologies (Lean, Six Sigma, CI); audit readiness and compliance (Required)
Knowledge of pharmacy or healthcare operational workflows; QMS systems; regulatory frameworks (FDA, Board of Pharmacy, etc.) (Required)
Data analysis and trend identification skills (Required)
Process mapping and workflow improvement skills (Required)
Root cause analysis and problem-solving skills (Required)
Cross-functional collaboration skills (Required)
Facilitation of improvement initiatives or workshops (Preferred)
Ability to identify quality risks and translate findings into actionable improvements (Required)
Ability to influence teams to adopt standardized processes (Required)
Ability to anticipate quality issues and implement preventative improvements (Preferred)
Work Environment
Location: On-site
Schedule: 8:00 A.M. to 5:00 P.M. Monday through Friday with night and weekend hours as needed; cross-facility travel as required
Regular meetings with internal Pharmacy Operations, Operational Excellence, Warehouse, Logistics, Compliance, and Quality teams; meetings with external audit and regulatory partner representatives as applicable
Key Essential Functions
Must be able to remain in a stationary position for extended periods while writing or reviewing documentation
Must be able to work on a computer for the entire shift
Must be able to attend virtual meetings with cross-functional teams
Employment Classification
Status: On-site
FLSA: Exempt
Equal Employment Opportunity (EEO) Statement
Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!
Disclaimer
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.
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Reporting to the Director of Quality & Compliance, the Quality & Continuous Improvement Specialist is responsible for driving improvements in quality performance, process consistency, and compliance adherence across pharmacy, warehouse, and operational workflows. This role focuses on identifying quality gaps, analyzing trends, and implementing sustainable process improvements to enhance accuracy, reduce variability, and strengthen audit readiness. The position partners with Compliance, QMS, Operational Excellence, and Operations teams to improve quality metrics, standardize processes, and ensure adherence to regulatory and internal quality standards, aligning with organizational goals, operational excellence, and compliance standards.
Key Responsibilities
Monitors, analyzes, and reports quality metrics to identify trends, gaps, risks, and opportunities for continuous improvement
Supports quality-focused continuous improvement initiatives across pharmacy and operational workflows to enhance performance and consistency
Standardizes processes and promotes consistent execution across operations to support quality, compliance, and efficiency
Conducts quality audits, reviews, and gap analyses to assess process effectiveness and identify areas requiring corrective action
Supports root cause analysis for quality issues and implements sustainable corrective and preventive actions
Develops, supports, and delivers training related to quality improvements, process changes, and documentation standards
Partners with Compliance and QMS teams to ensure regulatory alignment and support audit readiness through accurate documentation and reporting
Qualifications
Education: Bachelor’s degree in quality management, healthcare, business, operations management, or related field (Required)
Quality or compliance-related certifications
Licensure/Certification: Lean Six Sigma certification (Preferred)
Experience: 3–5 years in quality, compliance, or process improvement roles (Required)
Experience in regulated environments (Required)
Experience with quality dashboards and reporting tools (Preferred)
Experience in pharmacy, healthcare, or logistics operations (Preferred)
Experience supporting audits or regulatory inspections (Preferred)
Knowledge, Skills & Abilities: Quality management principles in regulated environments; GDP and data integrity; process improvement methodologies (Lean, Six Sigma, CI); audit readiness and compliance (Required)
Knowledge of pharmacy or healthcare operational workflows; QMS systems; regulatory frameworks (FDA, Board of Pharmacy, etc.) (Required)
Data analysis and trend identification skills (Required)
Process mapping and workflow improvement skills (Required)
Root cause analysis and problem-solving skills (Required)
Cross-functional collaboration skills (Required)
Facilitation of improvement initiatives or workshops (Preferred)
Ability to identify quality risks and translate findings into actionable improvements (Required)
Ability to influence teams to adopt standardized processes (Required)
Ability to anticipate quality issues and implement preventative improvements (Preferred)
Work Environment
Location: On-site
Schedule: 8:00 A.M. to 5:00 P.M. Monday through Friday with night and weekend hours as needed; cross-facility travel as required
Regular meetings with internal Pharmacy Operations, Operational Excellence, Warehouse, Logistics, Compliance, and Quality teams; meetings with external audit and regulatory partner representatives as applicable
Key Essential Functions
Must be able to remain in a stationary position for extended periods while writing or reviewing documentation
Must be able to work on a computer for the entire shift
Must be able to attend virtual meetings with cross-functional teams
Employment Classification
Status: On-site
FLSA: Exempt
Equal Employment Opportunity (EEO) Statement
Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!
Disclaimer
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.
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