Epic Ambulatory Principal Trainer/Instructional Designer
Montage Health, Monterey, CA, United States
Job Description
Under the leadership of the, the Instructional Designer is responsible for supporting all aspects of end user education in their assigned applications. This position collaborates with application analysts and users to create, maintain, and deliver engaging, accurate, and informative educational material.
Responsibilities
Mastering of assigned application(s) and applied workflows both technical and operational
Development, testing, validation and maintenance of the Epic Training Environment or other training environments
Work with end users to create workflow driven scenarios in training environments e.g. realistic patient build of dynamic data in Epic Training environments
Teaching Credentialed Trainers and super users who will assist with classroom training for end users. This will include monitoring the trainer’s adherence to course curriculum, knowledge of applicable workflow, and overall Epic and non-Epic system knowledge
Developing and maintaining an in-depth understanding of technical and operational workflows to properly develop training curriculum and related materials
Developing and maintaining course curriculum along with all training materials for the respective Epic application and non-Epic applications
Designing and developing modes of assessment, quizzes, exams and other methods to measure effective knowledge transfer
Conducting training as needed for staff utilizing Epic and non-Epic applications
Leading educational efforts stemming from software implementations, upgrades, and updates. Coordinate closely with application analysts in order to develop accurate material in consideration of impacted end users roles to ensure effective education in advance of software implementations, updates, and new version releases
Provide support to end users for software implementations, updates, and new version releases and document project issues
Participating in testing and workflow validation of assigned applications and modifications before implementation into training and production environments
Assisting application analysts in gathering end user requirements and evaluating workflows by working directly with end users
Oversee implementation of online learning programs for assigned application areas
Create engaging and accurate learning activities with compelling course content
Maintain fluency in the field of online learning and assigned applications to apply trends and best practices in learning technologies and instructional design
Ensuring all classroom training and related materials adhere to current Montage Health’s policies and procedures
Follow team standard operating procedures, policies, and use organization standard templates
HIT Departmental Responsibilities Maintaining focus on customer service and responsiveness; Excellent communication both written and verbal; Troubleshoot technical problems; Master HIT tools, applications, and processes; Maintain fluency in HIT and industry best practices, tools, applications, and processes; Follow departmental and organizational policies and procedures.
Required Experience
Education program planning and instructional design
Development of training materials
Proficiency with SnagIt, Camtasia, Captivate or other instructional design software
Excellent written and oral communication skills
Presenting classroom material and coaching learners
Assessment and evaluation methods of transfer of knowledge
Customer service
Microsoft Office products
Preferred Experience
Adult education program planning and instructional design
Building, testing, and maintaining an Epic Training Environment
Learning Management Systems and applied use for an organization
IT issue tracking software or "ticketing" systems e.g. ServiceNow
Healthcare background
RN Preferred
Education Bachelor’s degree in healthcare, informatics, education, business, or information systems required. Equivalent experience may be substituted.
Licensure/Certifications Epic certifications is required within 90 days of completion date of course and as required to support new versions.
SnagIt and Camtasia certifications required completed within 90 days of hiring and renewed within 90 days based on release of new versions or transitions to new instructional design software.
Equal Opportunity Employer
Salary Range $100,692 to $134,700
Assigned Work Hours Full time (exempt)
Position Type Regular
Pay Range $48.41 to $64.76
#J-18808-Ljbffr
Responsibilities
Mastering of assigned application(s) and applied workflows both technical and operational
Development, testing, validation and maintenance of the Epic Training Environment or other training environments
Work with end users to create workflow driven scenarios in training environments e.g. realistic patient build of dynamic data in Epic Training environments
Teaching Credentialed Trainers and super users who will assist with classroom training for end users. This will include monitoring the trainer’s adherence to course curriculum, knowledge of applicable workflow, and overall Epic and non-Epic system knowledge
Developing and maintaining an in-depth understanding of technical and operational workflows to properly develop training curriculum and related materials
Developing and maintaining course curriculum along with all training materials for the respective Epic application and non-Epic applications
Designing and developing modes of assessment, quizzes, exams and other methods to measure effective knowledge transfer
Conducting training as needed for staff utilizing Epic and non-Epic applications
Leading educational efforts stemming from software implementations, upgrades, and updates. Coordinate closely with application analysts in order to develop accurate material in consideration of impacted end users roles to ensure effective education in advance of software implementations, updates, and new version releases
Provide support to end users for software implementations, updates, and new version releases and document project issues
Participating in testing and workflow validation of assigned applications and modifications before implementation into training and production environments
Assisting application analysts in gathering end user requirements and evaluating workflows by working directly with end users
Oversee implementation of online learning programs for assigned application areas
Create engaging and accurate learning activities with compelling course content
Maintain fluency in the field of online learning and assigned applications to apply trends and best practices in learning technologies and instructional design
Ensuring all classroom training and related materials adhere to current Montage Health’s policies and procedures
Follow team standard operating procedures, policies, and use organization standard templates
HIT Departmental Responsibilities Maintaining focus on customer service and responsiveness; Excellent communication both written and verbal; Troubleshoot technical problems; Master HIT tools, applications, and processes; Maintain fluency in HIT and industry best practices, tools, applications, and processes; Follow departmental and organizational policies and procedures.
Required Experience
Education program planning and instructional design
Development of training materials
Proficiency with SnagIt, Camtasia, Captivate or other instructional design software
Excellent written and oral communication skills
Presenting classroom material and coaching learners
Assessment and evaluation methods of transfer of knowledge
Customer service
Microsoft Office products
Preferred Experience
Adult education program planning and instructional design
Building, testing, and maintaining an Epic Training Environment
Learning Management Systems and applied use for an organization
IT issue tracking software or "ticketing" systems e.g. ServiceNow
Healthcare background
RN Preferred
Education Bachelor’s degree in healthcare, informatics, education, business, or information systems required. Equivalent experience may be substituted.
Licensure/Certifications Epic certifications is required within 90 days of completion date of course and as required to support new versions.
SnagIt and Camtasia certifications required completed within 90 days of hiring and renewed within 90 days based on release of new versions or transitions to new instructional design software.
Equal Opportunity Employer
Salary Range $100,692 to $134,700
Assigned Work Hours Full time (exempt)
Position Type Regular
Pay Range $48.41 to $64.76
#J-18808-Ljbffr