Director, Eastside Shelter
St. Vincent de Paul of Baltimore, Rosedale, MD, United States
Summary
Responsible for the leadership and management of the Eastside Shelter, a comprehensive emergency shelter serving families, single women and men experiencing homelessness. Responsible for program operations including oversight of intake and discharge, case management services, youth services, staff supervision, budget management, resource development, and volunteerism. Responsible for achieving program goals, data collection, reporting and outcomes consistent with the program’s purpose and/or defined by funding sources.
Primary Duties
Provides direct supervision to the Assistant Director of the Eastside Shelter. Ensures that case management services are consistently maintained at a high level and that the quality aligns with agency standards. Maintains standards for the use of the proper assessment tool and provides bi‑weekly case management supervision that is documented and consistent with Trauma‑Informed Care, Housing First, Housing Choice and Harm Reduction. Is well versed in the practice of Trauma‑Informed Care and the unique needs of the population served.
Works in collaboration with the Assistant Director to ensure that intakes are completed in a timely manner and that the program maintains full capacity. Works closely with Baltimore County DSS Coordinated Access System to communicate effectively concerning openings, admissions and discharges.
Ensures that there is a wide array of services available to individuals and families residing at the Eastside Shelter.
Ensures that all components of the in‑kind match are developed, implemented and monitored. This includes developing and negotiating MOUs with service agencies, ensuring monthly documentation of service match, monitoring data input of case managers, and working in collaboration with Grants Accounting and Performance Management to ensure accurate and timely data, monthly and annually.
Maintains statistics and relevant data necessary for reporting to the local, state and federal government including, but not limited to HUD, APRs, HSP reports, dashboard report and all other reports, as needed.
Works in collaboration with the Division Director of Homeless Services to ensure administrative coverage at all times.
Secondary Duties
Responsible for the Eastside Shelter operating budget. Works in collaboration with the Division Director to develop the budget and monitors it monthly.
Creates and updates the client and staff manual annually.
Responsible for being knowledgeable about all relevant contracts and government standards and guidance and ensuring full compliance.
Ensures that all case management records are consistent with agency standards. Trains and supervises staff on chart documentation and ensures, in real time, that case managers have the skills necessary to accurately document their work. Utilizes case management records in supervision to ensure that the work is represented and what is written is guiding practice. Ensures that all records are up to date and meet the standards set forth by the Senior Director of Performance Management.
Supervises staff use of HMIS and Salesforce data systems ensuring timely, high‑quality data collection and entry and utilizes reports to monitor staff use of required data collection and reporting systems. Utilizes on‑demand, monthly and quarterly reports from HMIS, Salesforce and Power BI to drive operational and service provision decisions.
Represents SVDP in collaborative efforts with the Baltimore County CoC related events.
Available to respond to client emergencies and other crisis‑related situations.
Maintains active networking with other homeless service providers, as well as other community resources. Stays abreast of "Housing First" and homeless services and housing information by joining various list‑serves and attending workshops and conferences.
Conducts monthly staff meetings and keeps staff abreast of pertinent agency information.
Represents the program and organization at neighborhood community meetings and other meetings as requested.
Supports a welcoming and positive environment for volunteers and works with them effectively.
Assists with and attends special events held by the Center and St. Vincent de Paul as necessary.
Upholds the vision, mission and values of St. Vincent de Paul.
Attends all staff meetings and other meetings as required or directed.
Other duties as assigned within the scope of the position.
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Primary Duties
Provides direct supervision to the Assistant Director of the Eastside Shelter. Ensures that case management services are consistently maintained at a high level and that the quality aligns with agency standards. Maintains standards for the use of the proper assessment tool and provides bi‑weekly case management supervision that is documented and consistent with Trauma‑Informed Care, Housing First, Housing Choice and Harm Reduction. Is well versed in the practice of Trauma‑Informed Care and the unique needs of the population served.
Works in collaboration with the Assistant Director to ensure that intakes are completed in a timely manner and that the program maintains full capacity. Works closely with Baltimore County DSS Coordinated Access System to communicate effectively concerning openings, admissions and discharges.
Ensures that there is a wide array of services available to individuals and families residing at the Eastside Shelter.
Ensures that all components of the in‑kind match are developed, implemented and monitored. This includes developing and negotiating MOUs with service agencies, ensuring monthly documentation of service match, monitoring data input of case managers, and working in collaboration with Grants Accounting and Performance Management to ensure accurate and timely data, monthly and annually.
Maintains statistics and relevant data necessary for reporting to the local, state and federal government including, but not limited to HUD, APRs, HSP reports, dashboard report and all other reports, as needed.
Works in collaboration with the Division Director of Homeless Services to ensure administrative coverage at all times.
Secondary Duties
Responsible for the Eastside Shelter operating budget. Works in collaboration with the Division Director to develop the budget and monitors it monthly.
Creates and updates the client and staff manual annually.
Responsible for being knowledgeable about all relevant contracts and government standards and guidance and ensuring full compliance.
Ensures that all case management records are consistent with agency standards. Trains and supervises staff on chart documentation and ensures, in real time, that case managers have the skills necessary to accurately document their work. Utilizes case management records in supervision to ensure that the work is represented and what is written is guiding practice. Ensures that all records are up to date and meet the standards set forth by the Senior Director of Performance Management.
Supervises staff use of HMIS and Salesforce data systems ensuring timely, high‑quality data collection and entry and utilizes reports to monitor staff use of required data collection and reporting systems. Utilizes on‑demand, monthly and quarterly reports from HMIS, Salesforce and Power BI to drive operational and service provision decisions.
Represents SVDP in collaborative efforts with the Baltimore County CoC related events.
Available to respond to client emergencies and other crisis‑related situations.
Maintains active networking with other homeless service providers, as well as other community resources. Stays abreast of "Housing First" and homeless services and housing information by joining various list‑serves and attending workshops and conferences.
Conducts monthly staff meetings and keeps staff abreast of pertinent agency information.
Represents the program and organization at neighborhood community meetings and other meetings as requested.
Supports a welcoming and positive environment for volunteers and works with them effectively.
Assists with and attends special events held by the Center and St. Vincent de Paul as necessary.
Upholds the vision, mission and values of St. Vincent de Paul.
Attends all staff meetings and other meetings as required or directed.
Other duties as assigned within the scope of the position.
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