Senior Specialist, Account Management
Cardinal Health, Inc., Buffalo, NY, United States
What Account Management contributes to Cardinal Health:
Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
Responsibilities
Oversee assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needs
Bridge relationships between the customer’s supply chain team and internal Cardinal Health teams to ensure flawless service
Support customer expectations and requirements through proactive account reviews, and regular engagement and review of key initiatives
Prevent order disruption to customer through activities such as: elimination of potential inventory issues, substitution maintenance, core list review, and product standardization and conversions
Resolve open order issues by reviewing open order and exception reports, analyzing trends, and partnering with customer to take alternative actions as needed.
Advocate for customer and partner across Cardinal Health servicing teams to bring rapid and effective resolution to customer’s issues, requests and initiatives
Track, measure, and report key performance indicators monthly
Build and maintain long-term trusted relationships with customer to support retention and growth of the account
Qualifications
Bachelor's degree in related field, or equivalent work experience, preferred
2-4 years professional experience, preferred
Direct customer-facing experience, preferred
Strong communication skills, preferred
Strong knowledge of MS Office applications (Excel, PowerPoint, Word and Outlook), preferred
Demonstrated ability to work in a fast-paced, collaborative environment, preferred
Highly motivated, creative, able to operate effectively within a team, preferred
May require up to 35% travel, client onsite visits and adherence to client/facility policies as well as vendor credentialling requirements.
What is expected of you and others at this level
Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
Works on projects of moderate scope and complexity
Identifies possible solutions to a variety of technical problems and takes actions to resolve
Applies judgment within defined parameters
Receives general guidance may receive more detailed instruction on new projects
Work reviewed for sound reasoning and accuracy
Anticipated salary range
$63,800.00 - $91,400.00
Bonus eligible
No
Benefits
Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close
06/22/2026 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity
Buffalo Metro Area, New York City Metro Area, Rochester Metro Area
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
Responsibilities
Oversee assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needs
Bridge relationships between the customer’s supply chain team and internal Cardinal Health teams to ensure flawless service
Support customer expectations and requirements through proactive account reviews, and regular engagement and review of key initiatives
Prevent order disruption to customer through activities such as: elimination of potential inventory issues, substitution maintenance, core list review, and product standardization and conversions
Resolve open order issues by reviewing open order and exception reports, analyzing trends, and partnering with customer to take alternative actions as needed.
Advocate for customer and partner across Cardinal Health servicing teams to bring rapid and effective resolution to customer’s issues, requests and initiatives
Track, measure, and report key performance indicators monthly
Build and maintain long-term trusted relationships with customer to support retention and growth of the account
Qualifications
Bachelor's degree in related field, or equivalent work experience, preferred
2-4 years professional experience, preferred
Direct customer-facing experience, preferred
Strong communication skills, preferred
Strong knowledge of MS Office applications (Excel, PowerPoint, Word and Outlook), preferred
Demonstrated ability to work in a fast-paced, collaborative environment, preferred
Highly motivated, creative, able to operate effectively within a team, preferred
May require up to 35% travel, client onsite visits and adherence to client/facility policies as well as vendor credentialling requirements.
What is expected of you and others at this level
Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
Works on projects of moderate scope and complexity
Identifies possible solutions to a variety of technical problems and takes actions to resolve
Applies judgment within defined parameters
Receives general guidance may receive more detailed instruction on new projects
Work reviewed for sound reasoning and accuracy
Anticipated salary range
$63,800.00 - $91,400.00
Bonus eligible
No
Benefits
Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close
06/22/2026 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity
Buffalo Metro Area, New York City Metro Area, Rochester Metro Area
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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