Bilingual Spanish Customer Service Representative
Texas Insurance Services - Allstate, Fort Worth, TX, United States
Benefits
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development
Position Overview
As an Insurance Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Respond promptly to customer inquiries via phone and email.
Provide information about insurance policies, coverage details, and claims processes.
Assist clients with policy changes, updates, and renewals.
Investigate and resolve customer issues or concerns with empathy and professionalism.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal, and listening
Proactive in problem‑solving
Able to learn computer functions
Ability to work in a team environment
Bilingual Spanish highly preferred
Property/Casualty insurance license (required)
#J-18808-Ljbffr
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development
Position Overview
As an Insurance Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Respond promptly to customer inquiries via phone and email.
Provide information about insurance policies, coverage details, and claims processes.
Assist clients with policy changes, updates, and renewals.
Investigate and resolve customer issues or concerns with empathy and professionalism.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal, and listening
Proactive in problem‑solving
Able to learn computer functions
Ability to work in a team environment
Bilingual Spanish highly preferred
Property/Casualty insurance license (required)
#J-18808-Ljbffr