Technical Documentation Specialist
SurePoint Electronics LLC, Atwood, KS, United States
Position: Technical Documentation Specialist
Employment Type: Full Time
Employment Class: Salary, Exempt
Benefit Package: Full
Supervisor: Product Documentation Specialist
Job Summary
The Technical Documentation Specialist is responsible for generating, maintaining, and improving high-quality technical documentation for SurePoint Ag Systems products. This role works cross-functionally with engineering, product management, production, customer support, and sales to translate complex technical information into clear, accurate, and user-focused documentation for internal teams, dealers, installers, and end users.
This position plays a key role in supporting product usability, safety, compliance, and customer satisfaction by ensuring all documentation aligns with internal standards, applicable regulations, and industry best practices.
Key Responsibilities
Develop, edit, and maintain technical documentation, including operator manuals, installation instructions, setup guides, service documentation, standard operating procedures, and supporting technical materials.
Gather technical information by working directly with engineering, product management, production, support, and field personnel.
Translate complex mechanical, electrical, hydraulic, and software-related concepts into clear, accurate, and user-friendly documentation.
Ensure documentation complies with internal documentation standards, branding guidelines, and applicable safety and regulatory requirements.
Review and update documentation to reflect product changes, revisions, and field feedback.
Edit and proofread documentation for clarity, accuracy, consistency, and technical correctness prior to release.
Organize and manage documentation within content management systems and shared repositories.
Support continuous improvement of documentation processes, templates, and standards.
Develop visual content creation, including basic diagrams, screenshots, and annotated images, in collaboration with design or engineering teams.
Required Qualifications
Associate’s or bachelor’s degree in Technical Communication, Engineering Technology, Agriculture, English, Communications, Education or a related field—or equivalent practical experience.
Strong written communication skills with the ability to convey technical information clearly and concisely.
High attention to detail and strong organizational skills.
Ability to work independently while managing multiple documentation projects and deadlines.
Proficiency with Microsoft Office products (Word, Excel, Teams, Outlook).
Eagerness to learn.
Preferred Qualifications
2+ years of experience in technical documentation, technical writing, or a related role.
Experience documenting mechanical, electrical, hydraulic, or agricultural equipment.
Familiarity with technical documentation standards (ISO, ANSI, or similar).
Experience working with content management systems, XML-based authoring tools, or desktop publishing software. Paligo experience is considered a plus.
Ability to read and interpret engineering drawings, schematics, or electrical diagrams.
Experience collaborating with engineering and manufacturing teams.
Other Duties
The position will have other duties not specifically defined above that are essential for the overall success of SurePoint Ag. In addition to the specific duties detailed above, you are expected to provide support and assistance in achieving the overall goals and objectives of SurePoint Ag through collaboration, teamwork and communication.
Essential Skills For Success
Writing
Technical Aptitude
Detail-Oriented
Collaboration & Communication
Self-starter
Hands-on Learning and Critical Thinking
Work Environment & Travel
The primary work location will be assigned in either Manhattan, KS or Atwood, KS based on the selected candidate's circumstances. Following initial onsite training, the possibility of implementing a hybrid arrangement may be considered.
This position will require approximately 15% travel for product reviews, training, field testing, or cross-functional collaboration.
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Employment Type: Full Time
Employment Class: Salary, Exempt
Benefit Package: Full
Supervisor: Product Documentation Specialist
Job Summary
The Technical Documentation Specialist is responsible for generating, maintaining, and improving high-quality technical documentation for SurePoint Ag Systems products. This role works cross-functionally with engineering, product management, production, customer support, and sales to translate complex technical information into clear, accurate, and user-focused documentation for internal teams, dealers, installers, and end users.
This position plays a key role in supporting product usability, safety, compliance, and customer satisfaction by ensuring all documentation aligns with internal standards, applicable regulations, and industry best practices.
Key Responsibilities
Develop, edit, and maintain technical documentation, including operator manuals, installation instructions, setup guides, service documentation, standard operating procedures, and supporting technical materials.
Gather technical information by working directly with engineering, product management, production, support, and field personnel.
Translate complex mechanical, electrical, hydraulic, and software-related concepts into clear, accurate, and user-friendly documentation.
Ensure documentation complies with internal documentation standards, branding guidelines, and applicable safety and regulatory requirements.
Review and update documentation to reflect product changes, revisions, and field feedback.
Edit and proofread documentation for clarity, accuracy, consistency, and technical correctness prior to release.
Organize and manage documentation within content management systems and shared repositories.
Support continuous improvement of documentation processes, templates, and standards.
Develop visual content creation, including basic diagrams, screenshots, and annotated images, in collaboration with design or engineering teams.
Required Qualifications
Associate’s or bachelor’s degree in Technical Communication, Engineering Technology, Agriculture, English, Communications, Education or a related field—or equivalent practical experience.
Strong written communication skills with the ability to convey technical information clearly and concisely.
High attention to detail and strong organizational skills.
Ability to work independently while managing multiple documentation projects and deadlines.
Proficiency with Microsoft Office products (Word, Excel, Teams, Outlook).
Eagerness to learn.
Preferred Qualifications
2+ years of experience in technical documentation, technical writing, or a related role.
Experience documenting mechanical, electrical, hydraulic, or agricultural equipment.
Familiarity with technical documentation standards (ISO, ANSI, or similar).
Experience working with content management systems, XML-based authoring tools, or desktop publishing software. Paligo experience is considered a plus.
Ability to read and interpret engineering drawings, schematics, or electrical diagrams.
Experience collaborating with engineering and manufacturing teams.
Other Duties
The position will have other duties not specifically defined above that are essential for the overall success of SurePoint Ag. In addition to the specific duties detailed above, you are expected to provide support and assistance in achieving the overall goals and objectives of SurePoint Ag through collaboration, teamwork and communication.
Essential Skills For Success
Writing
Technical Aptitude
Detail-Oriented
Collaboration & Communication
Self-starter
Hands-on Learning and Critical Thinking
Work Environment & Travel
The primary work location will be assigned in either Manhattan, KS or Atwood, KS based on the selected candidate's circumstances. Following initial onsite training, the possibility of implementing a hybrid arrangement may be considered.
This position will require approximately 15% travel for product reviews, training, field testing, or cross-functional collaboration.
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