Bilingual Customer Service Rep
Elwood Staffing, Little Rock, AR, United States
Bilingual Customer Service Rep
We are seeking motivated Bilingual Customer Service Representatives (English/Spanish) to join our team in a 3rd party collections environment. In this role, you will communicate with customers regarding outstanding accounts, assist with resolving balances, and provide excellent customer service in a fast-paced, team-oriented setting. This is a fully in-office position with opportunities to earn additional income through attendance and performance bonuses.
Company Profile: Elwood Staffing
What's in it for you?
Compensation & Incentives: Base pay: $16.00/hour Attendance bonus: Earn up to $120 per pay period for perfect attendance (approx. +$1.50/hour) Performance bonus: Earn 15% commission on amounts collected over goal
Bilingual Customer Service Rep Details:
Temp-to-Hire position
$ 16.00 / hour
Full Time work available
First Shift (Monday through Friday from 08:00am to 05:00pm)
Job Title: Bilingual Customer Service Representative (In-Office) 3rd Party Collections
Pay: $16.00/hour + Attendance & Performance Incentives
Location: In-office (not remote)
Position Overview:
We are seeking motivated Bilingual Customer Service Representatives (English/Spanish) to join our team in a 3rd party collections environment. In this role, you will communicate with customers regarding outstanding accounts, assist with resolving balances, and provide excellent customer service in a fast-paced, team-oriented setting.
Responsibilities:
Communicate with customers in English and Spanish regarding account balances
Handle inbound and outbound calls in a professional and respectful manner
Negotiate payment arrangements and resolve account issues
Meet or exceed individual collection and performance goals
Maintain accurate account notes and documentation
Follow all company policies and compliance guidelines
Collaborate with team members and leadership to achieve results
Qualifications:
Bilingual in English and Spanish (required)
Strong communication, negotiation, and problem-solving skills
Ability to remain professional in sensitive conversations
Customer-focused mindset
Ability to work in a fast-paced environment
Reliable attendance and strong work ethic
High School Diploma
Clean background
Applicant may be subject to a background check
Pre-employment drug screen is required as a condition of employment
*A conviction record will not necessarily prevent you from being employed. You will be required to complete and submit a questionnaire. We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability.
We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.
We are seeking motivated Bilingual Customer Service Representatives (English/Spanish) to join our team in a 3rd party collections environment. In this role, you will communicate with customers regarding outstanding accounts, assist with resolving balances, and provide excellent customer service in a fast-paced, team-oriented setting. This is a fully in-office position with opportunities to earn additional income through attendance and performance bonuses.
Company Profile: Elwood Staffing
What's in it for you?
Compensation & Incentives: Base pay: $16.00/hour Attendance bonus: Earn up to $120 per pay period for perfect attendance (approx. +$1.50/hour) Performance bonus: Earn 15% commission on amounts collected over goal
Bilingual Customer Service Rep Details:
Temp-to-Hire position
$ 16.00 / hour
Full Time work available
First Shift (Monday through Friday from 08:00am to 05:00pm)
Job Title: Bilingual Customer Service Representative (In-Office) 3rd Party Collections
Pay: $16.00/hour + Attendance & Performance Incentives
Location: In-office (not remote)
Position Overview:
We are seeking motivated Bilingual Customer Service Representatives (English/Spanish) to join our team in a 3rd party collections environment. In this role, you will communicate with customers regarding outstanding accounts, assist with resolving balances, and provide excellent customer service in a fast-paced, team-oriented setting.
Responsibilities:
Communicate with customers in English and Spanish regarding account balances
Handle inbound and outbound calls in a professional and respectful manner
Negotiate payment arrangements and resolve account issues
Meet or exceed individual collection and performance goals
Maintain accurate account notes and documentation
Follow all company policies and compliance guidelines
Collaborate with team members and leadership to achieve results
Qualifications:
Bilingual in English and Spanish (required)
Strong communication, negotiation, and problem-solving skills
Ability to remain professional in sensitive conversations
Customer-focused mindset
Ability to work in a fast-paced environment
Reliable attendance and strong work ethic
High School Diploma
Clean background
Applicant may be subject to a background check
Pre-employment drug screen is required as a condition of employment
*A conviction record will not necessarily prevent you from being employed. You will be required to complete and submit a questionnaire. We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability.
We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.