AI-Driven Customer Ops Leader: Scale & Coach Teams

Coast is seeking a Manager, Customer Service & Operations in Salt Lake City. This role involves leading and developing a customer-critical team while refining service operations through AI-driven tools and processes. Key responsibilities include managing customer service experiences directly, establishing performance metrics, and implementing innovative solutions. Ideal candidates are experienced in fintech or B2B SaaS and must have a track record in management and operational efficiency. A competitive salary of $90,000 - $105,000 annually along with benefits is offered.
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