Client Relationship Manager, Employee Benefits
The Hartford, Columbia, SC, United States
Client Relationship Manager – SA08AE
The Hartford’s Group Benefits segment is a market leader in life and disability insurance and an expanding suite of voluntary products and services, providing businesses with the employee benefits solutions necessary to attract and retain top talent. We view underwriting human achievement to be at the heart of what we do, aiming to build resilience in our communities, empower personal and business success for our customers and create a culture where our employees can thrive.
The Hartford is seeking a
Client Relationship Manager
to join our dynamic team within our New York market. (Market includes NY / NJ / including Buffalo)
Role Overview
As a
Client Relationship Manager , you are responsible for managing a defined book of business consisting of Regional Account (500-4,999 lives) customers. Your primary role is to retain and grow your book of business.
Key Responsibilities
Proactively support your clients through various interactions including stewardship meetings based on each customer’s needs.
Develop and execute comprehensive book of business strategies consistent with organizational initiatives, profitability & persistence targets, segment requirements, and individual customer needs.
Make recommendations for change where appropriate, keep abreast of clients’ changing benefits/HR needs/corporate landscape, and identify and coordinate annual enrollment activity/communication requirements.
Actively support book of business growth objectives by identifying and pursuing opportunities for new and increased lines of coverage in conjunction with the Regional Account Executive.
Partner with the Regional Account Executive to educate and develop relationships with brokers and their staff.
Drive the renewal process in collaboration with the Regional Account Executive and the Underwriter, engaging other business partners as appropriate.
Serve as the primary liaison between customer, producer and internal partners to ensure customer needs are addressed, bringing in the right resources at the right time.
Identify opportunities for process improvement, for the benefit of individual customers and the broader customer base and act as appropriate.
Understand and effectively communicate basic underwriting principles, claims experience and pricing justifications to producers and customers.
Qualifications
A minimum of 2 years of Disability and Life Group Benefits experience, emphasis on account management is preferred.
4-year college degree preferred or equivalent work experience.
As a condition of your employment, you must obtain and maintain the Group Life & Health license within 60 days, including the completion of any Continuous Education requirements.
Ability to facilitate meetings and/or present to groups of varying sizes.
Proficient in MS Office, including Outlook, Word, Excel, and PowerPoint.
Excellent verbal and written communication skills.
Highly organized, detail oriented and able to manage multiple priorities at once.
Ability to build rapport and develop/maintain strong relationships with internal/external partners.
Ability to work independently.
Demonstrates good leadership skills.
Travel required.
Additional Requirements
Must reside near the listed office to be considered: One Penn Plaza – New York City/ Buffalo & NJ.
Must be willing and able to travel within market/territory.
This role will have a hybrid work arrangement. Candidates will have the expectation of working in an office 3 days a week (Tuesday through Thursday).
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$80,000 – $120,000
Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
#J-18808-Ljbffr
The Hartford’s Group Benefits segment is a market leader in life and disability insurance and an expanding suite of voluntary products and services, providing businesses with the employee benefits solutions necessary to attract and retain top talent. We view underwriting human achievement to be at the heart of what we do, aiming to build resilience in our communities, empower personal and business success for our customers and create a culture where our employees can thrive.
The Hartford is seeking a
Client Relationship Manager
to join our dynamic team within our New York market. (Market includes NY / NJ / including Buffalo)
Role Overview
As a
Client Relationship Manager , you are responsible for managing a defined book of business consisting of Regional Account (500-4,999 lives) customers. Your primary role is to retain and grow your book of business.
Key Responsibilities
Proactively support your clients through various interactions including stewardship meetings based on each customer’s needs.
Develop and execute comprehensive book of business strategies consistent with organizational initiatives, profitability & persistence targets, segment requirements, and individual customer needs.
Make recommendations for change where appropriate, keep abreast of clients’ changing benefits/HR needs/corporate landscape, and identify and coordinate annual enrollment activity/communication requirements.
Actively support book of business growth objectives by identifying and pursuing opportunities for new and increased lines of coverage in conjunction with the Regional Account Executive.
Partner with the Regional Account Executive to educate and develop relationships with brokers and their staff.
Drive the renewal process in collaboration with the Regional Account Executive and the Underwriter, engaging other business partners as appropriate.
Serve as the primary liaison between customer, producer and internal partners to ensure customer needs are addressed, bringing in the right resources at the right time.
Identify opportunities for process improvement, for the benefit of individual customers and the broader customer base and act as appropriate.
Understand and effectively communicate basic underwriting principles, claims experience and pricing justifications to producers and customers.
Qualifications
A minimum of 2 years of Disability and Life Group Benefits experience, emphasis on account management is preferred.
4-year college degree preferred or equivalent work experience.
As a condition of your employment, you must obtain and maintain the Group Life & Health license within 60 days, including the completion of any Continuous Education requirements.
Ability to facilitate meetings and/or present to groups of varying sizes.
Proficient in MS Office, including Outlook, Word, Excel, and PowerPoint.
Excellent verbal and written communication skills.
Highly organized, detail oriented and able to manage multiple priorities at once.
Ability to build rapport and develop/maintain strong relationships with internal/external partners.
Ability to work independently.
Demonstrates good leadership skills.
Travel required.
Additional Requirements
Must reside near the listed office to be considered: One Penn Plaza – New York City/ Buffalo & NJ.
Must be willing and able to travel within market/territory.
This role will have a hybrid work arrangement. Candidates will have the expectation of working in an office 3 days a week (Tuesday through Thursday).
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$80,000 – $120,000
Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
#J-18808-Ljbffr