Community Intervention Specialist
Atrium Health, Charlotte, NC, United States
Position Overview
Collaborates within the Advocate Health system as a representative of the Advocate Trauma Recovery Services team to support trauma survivors. This role involves engaging with patients who have recently experienced intentional trauma, serving as a vital link between the patient, trauma medical team, TRC, and community resources. As first responders at assigned Advocate Health Hospitals, they provide acute intervention, outreach/advocacy, case management, and emotional support to patients affected by intentional trauma (e.g., shootings, stabbings, assaults, domestic violence). They screen patients for trauma‑related and social service needs, provide case management, and connect them to community resources to reduce the risk of re‑injury.
Department:
12894 Enterprise Corporate - SE Trauma Recovery Services
Status:
Full time
Benefits Eligible:
Yes
Hours Per Week:
36
Schedule Details:
3 (12hr) shifts weekly, shifts vary, e.g., 11a‑9:30p / 9p‑7:30a, every other weekend required.
Pay Range:
$21.85 - $32.80
Responsibilities
Patient Support: Provides immediate trauma‑informed emotional support, advocacy, and resources to hospitalized patients following trauma, including connecting them with the clinical team when appropriate, assisting with discharge planning, leading support and psychoeducation groups, and safety planning. Also completes assessments and facilitates warm handoffs to outpatient providers for ongoing care.
Resources Navigation: Responds to trauma alerts, safety calls, pre‑escalation needs and collaborates with street outreach teams and facilitates mediation to mitigate retaliation risks.
Outreach: Provides patient support, collaborates with teams, and engages in intensive community outreach. Includes making follow‑up calls, connecting to resources, and sending letters to patients discharged to connect them to outpatient resources.
Continuity of Care: Schedules patient appointments with the TRC, other Advocate internal resources, or community partners before discharge to ensure ongoing care, requiring strong collaboration with other providers. Participates in the facilitation of psychoeducational and support groups.
Assessments: Conducts intakes and needs assessments, linking patients to appropriate resources and outpatient services. May also notify other hospital providers of unmet needs to be addressed while in the hospital.
Record Keeping: Maintains accurate records of patient interactions and action plans.
Collaboration: Works with the hospital treatment team and community partners to ensure comprehensive treatment, discharge planning, and continuity of care.
Direct Patient Care: Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patients served. Demonstrates knowledge of the principles of growth and development over the life span and the ability to assess data reflective of the patient’s status to identify each patient’s requirements relative to age‑specific needs.
Minimum Job Requirements Education:
High School Diploma or GED.
Certification / License:
N/A
Work Experience:
Minimum of one year experience in social services.
Knowledge, Skills, and Abilities
Strong verbal and written communication skills.
Ability to work collaboratively within a team and independently.
Proficiency in Microsoft Office Suite.
Strong organizational skills.
Ability to handle difficult conversations and maintain professionalism.
Willingness to adapt to evolving job responsibilities.
Physical Requirements and Working Conditions
Full‑time position (40 hours per week), with flexibility to cover all shifts as needed.
Availability to work days, evenings, nights, weekends, and holidays.
Reliable, punctual, and open to learning.
Familiarity with and experience working in the designated service area.
Adaptability to evolving hospital expectations to meet site needs and ensure quality patient care.
Passion for and dedication to serving the community.
Excellent communication, collaboration, and rapport‑building skills.
Empathy‑driven, service‑oriented attitude.
Ability to engage in meaningful conversations, motivate patients, and communicate effectively with diverse populations, including seniors.
Ability to lift up to 35 pounds unassisted; for heavier lifts, assistance from at least one other team member will be required.
Preferred Job Requirements Education:
Associate’s Degree
Certification / License:
N/A
Experience:
2 or more years related experience in social services.
Preferred Knowledge, Skills, and Abilities
Strong verbal and written communication skills.
Ability to work collaboratively within a team and independently.
Proficiency in Microsoft Office Suite.
Strong organizational skills.
Ability to handle difficult conversations and maintain professionalism.
Willingness to adapt to evolving job responsibilities.
Previous supervisory experience.
Experience working with trauma‑affected populations.
Bilingual.
Disclaimer All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job‑related instructions and perform any other job‑related duties requested by their leaders.
Benefits and Compensation Compensation:
Base compensation listed within the pay range based on factors such as qualifications, skills, relevant experience, and/or training.
Premium pay such as shift, on call, and more based on a teammate's job.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Benefits And More:
Paid Time Off programs.
Health and welfare benefits such as medical, dental, vision, life, and short‑ and long‑term disability.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Family benefits such as adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
#J-18808-Ljbffr
Department:
12894 Enterprise Corporate - SE Trauma Recovery Services
Status:
Full time
Benefits Eligible:
Yes
Hours Per Week:
36
Schedule Details:
3 (12hr) shifts weekly, shifts vary, e.g., 11a‑9:30p / 9p‑7:30a, every other weekend required.
Pay Range:
$21.85 - $32.80
Responsibilities
Patient Support: Provides immediate trauma‑informed emotional support, advocacy, and resources to hospitalized patients following trauma, including connecting them with the clinical team when appropriate, assisting with discharge planning, leading support and psychoeducation groups, and safety planning. Also completes assessments and facilitates warm handoffs to outpatient providers for ongoing care.
Resources Navigation: Responds to trauma alerts, safety calls, pre‑escalation needs and collaborates with street outreach teams and facilitates mediation to mitigate retaliation risks.
Outreach: Provides patient support, collaborates with teams, and engages in intensive community outreach. Includes making follow‑up calls, connecting to resources, and sending letters to patients discharged to connect them to outpatient resources.
Continuity of Care: Schedules patient appointments with the TRC, other Advocate internal resources, or community partners before discharge to ensure ongoing care, requiring strong collaboration with other providers. Participates in the facilitation of psychoeducational and support groups.
Assessments: Conducts intakes and needs assessments, linking patients to appropriate resources and outpatient services. May also notify other hospital providers of unmet needs to be addressed while in the hospital.
Record Keeping: Maintains accurate records of patient interactions and action plans.
Collaboration: Works with the hospital treatment team and community partners to ensure comprehensive treatment, discharge planning, and continuity of care.
Direct Patient Care: Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patients served. Demonstrates knowledge of the principles of growth and development over the life span and the ability to assess data reflective of the patient’s status to identify each patient’s requirements relative to age‑specific needs.
Minimum Job Requirements Education:
High School Diploma or GED.
Certification / License:
N/A
Work Experience:
Minimum of one year experience in social services.
Knowledge, Skills, and Abilities
Strong verbal and written communication skills.
Ability to work collaboratively within a team and independently.
Proficiency in Microsoft Office Suite.
Strong organizational skills.
Ability to handle difficult conversations and maintain professionalism.
Willingness to adapt to evolving job responsibilities.
Physical Requirements and Working Conditions
Full‑time position (40 hours per week), with flexibility to cover all shifts as needed.
Availability to work days, evenings, nights, weekends, and holidays.
Reliable, punctual, and open to learning.
Familiarity with and experience working in the designated service area.
Adaptability to evolving hospital expectations to meet site needs and ensure quality patient care.
Passion for and dedication to serving the community.
Excellent communication, collaboration, and rapport‑building skills.
Empathy‑driven, service‑oriented attitude.
Ability to engage in meaningful conversations, motivate patients, and communicate effectively with diverse populations, including seniors.
Ability to lift up to 35 pounds unassisted; for heavier lifts, assistance from at least one other team member will be required.
Preferred Job Requirements Education:
Associate’s Degree
Certification / License:
N/A
Experience:
2 or more years related experience in social services.
Preferred Knowledge, Skills, and Abilities
Strong verbal and written communication skills.
Ability to work collaboratively within a team and independently.
Proficiency in Microsoft Office Suite.
Strong organizational skills.
Ability to handle difficult conversations and maintain professionalism.
Willingness to adapt to evolving job responsibilities.
Previous supervisory experience.
Experience working with trauma‑affected populations.
Bilingual.
Disclaimer All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job‑related instructions and perform any other job‑related duties requested by their leaders.
Benefits and Compensation Compensation:
Base compensation listed within the pay range based on factors such as qualifications, skills, relevant experience, and/or training.
Premium pay such as shift, on call, and more based on a teammate's job.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Benefits And More:
Paid Time Off programs.
Health and welfare benefits such as medical, dental, vision, life, and short‑ and long‑term disability.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Family benefits such as adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
#J-18808-Ljbffr