Event Ambassador
Kraft Sports + Entertainment, South Foxboro, MA, United States
SUMMARY
The Event Ambassador is responsible for the execution and enhancement of the fan experience by interacting with guests upon their arrival to the stadium for events including Patriots games, Patriots Training Camp, and special events such as Patriots Hall of Fame presented by RTX and Premier Lacrosse League. This role introduces various elements of event operations and fan engagement.
DUTIES AND RESPONSIBILITIES
Proactively welcome and greet guests attending games and events at Gillette Stadium with a friendly demeanor and a smile.
Provide customer service by educating guests on facilities and event operations.
Ensure a first‑rate guest experience through attentive care and attention.
Assist with the execution of event promotions, including distribution of premium items.
Support event staff at all team events by assisting with event setup and teardown, staffing registration tables and interactive stations, and interacting with guests.
Work on special projects and assignments as business dictates.
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibility.
SKILLS AND QUALIFICATIONS
High School Diploma or equivalent.
No prior experience is required; entry‑level role.
Availability on a part‑time basis, committing to all home Patriots games, a minimum of five Patriots events or special events, and five total training camp days (weekdays or weekends).
Strong communication and interpersonal skills.
Results oriented with the ability to multi‑task.
Ability to work independently and in a team environment.
Required to work extended hours, weekends, and holidays according to Gillette Stadium event schedule.
Ability to work outdoors during all times of the year.
Ability to interface with all levels of the organization and represent the Events team in a highly professional manner.
PHYSICAL DEMANDS
Regularly required to sit and use hands to handle or feel items.
Often required to talk or hear.
Occasionally required to reach with hands and arms.
Regular lifting or moving of up to 10 pounds and occasional lifting or moving of up to 25 pounds.
Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT
Noise level may be loud at times.
Work in all types of weather, including extreme heat and cold.
CERTIFICATES, LICENSES, REGISTRATIONS
None required.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO STATEMENT
This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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The Event Ambassador is responsible for the execution and enhancement of the fan experience by interacting with guests upon their arrival to the stadium for events including Patriots games, Patriots Training Camp, and special events such as Patriots Hall of Fame presented by RTX and Premier Lacrosse League. This role introduces various elements of event operations and fan engagement.
DUTIES AND RESPONSIBILITIES
Proactively welcome and greet guests attending games and events at Gillette Stadium with a friendly demeanor and a smile.
Provide customer service by educating guests on facilities and event operations.
Ensure a first‑rate guest experience through attentive care and attention.
Assist with the execution of event promotions, including distribution of premium items.
Support event staff at all team events by assisting with event setup and teardown, staffing registration tables and interactive stations, and interacting with guests.
Work on special projects and assignments as business dictates.
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibility.
SKILLS AND QUALIFICATIONS
High School Diploma or equivalent.
No prior experience is required; entry‑level role.
Availability on a part‑time basis, committing to all home Patriots games, a minimum of five Patriots events or special events, and five total training camp days (weekdays or weekends).
Strong communication and interpersonal skills.
Results oriented with the ability to multi‑task.
Ability to work independently and in a team environment.
Required to work extended hours, weekends, and holidays according to Gillette Stadium event schedule.
Ability to work outdoors during all times of the year.
Ability to interface with all levels of the organization and represent the Events team in a highly professional manner.
PHYSICAL DEMANDS
Regularly required to sit and use hands to handle or feel items.
Often required to talk or hear.
Occasionally required to reach with hands and arms.
Regular lifting or moving of up to 10 pounds and occasional lifting or moving of up to 25 pounds.
Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT
Noise level may be loud at times.
Work in all types of weather, including extreme heat and cold.
CERTIFICATES, LICENSES, REGISTRATIONS
None required.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO STATEMENT
This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
#J-18808-Ljbffr