Lead Director, Software Development Engineering - SRE, Retail Pharmacy
Koitecc Solutions, Woonsocket, RI, United States
Overview
We're building a world of health around every individual – shaping a more connected, convenient, and compassionate health experience. At CVS Health®, you’ll work alongside passionate colleagues who hold ourselves accountable, prioritize safety and quality, and innovate with purpose.
What You Will Do
Lead a global team of technical professionals, providing guidance, mentorship, and support for their growth.
Align SRE strategies with enterprise goals, delivering resilient technology that enables world-class customer and patient experiences.
Execute a multi‑year roadmap for observability, automation, and reliability improvements across distributed store environments.
Define and implement standardization and process improvements across the SRE organization.
Define and maintain SLIs, SLOs, and business KPIs to measure and enhance system reliability for critical store applications.
Build and optimize dashboards, visualizations, and alerting systems to enable real‑time insights and rapid incident response for edge nodes and remote facilities.
Provide weekly and monthly reporting on KPIs and other operational metrics to cross‑functional teams and senior leadership.
Develop and implement strategic communication plans to support organizational goals and ensure alignment with business objectives.
Reduce operational costs and increase efficiency through automation and platform engineering to reduce toil and enable self‑healing capabilities across thousands of locations.
Lead major incident management, ensuring rapid detection, root‑cause analysis, and resolution in collaboration with business and technology partners.
Champion modern cloud, edge, and AI‑driven monitoring solutions for store technology.
Partner with architects, product engineering, and infrastructure teams to embed reliability practices throughout the software lifecycle.
Represent CVS Health as a thought leader in SRE and operational resilience, both internally and externally.
Mentor the SRE and technical teams on building, scaling, and operating highly available systems.
Foster a culture of ownership, honesty, accountability, and continuous improvement within the organization.
Contribute to long‑term planning, technology adoption strategies, and innovation initiatives to drive digital modernization efforts.
Minimum Qualifications
10+ years of experience with cloud platform technologies such as AWS, Microsoft Azure, and Google Cloud.
8+ years of experience in a technical leadership or people‑management role, particularly within SRE or large‑scale reliability organizations.
8+ years of experience leading complex technical initiatives using Agile/continuous improvement methodologies.
8+ years of managing distributed technology environments (retail, healthcare, or other multi‑site operations preferred).
5+ years of experience in container orchestration (Kubernetes) and in using monitoring tools (Dynatrace, AppDynamics, Prometheus, Splunk, Grafana).
Strong understanding of cloud infrastructure components (compute, storage, networking, security).
Strong knowledge of POS, pharmacy systems, handheld devices, store servers, and network infrastructure.
Exceptional communication, decision‑making, and problem‑solving skills, with demonstrated ability to influence senior executives and cross‑functional teams.
Experience leading performance reviews, career development planning, and team capacity management.
Mastery of incident management, observability, automation, and operational excellence practices.
Adroit at resource planning, program delivery, and change leadership at enterprise scale.
Adroit at collaboration, teamwork, and fostering an inclusive engineering culture.
Preferred Qualifications
Experience leading large SRE or operations functions in a retail, healthcare, or pharmacy environment.
Expertise in cloud platforms (AWS, Azure, GCP), containerization (Kubernetes, OpenShift), and distributed systems.
Strong understanding of compliance and regulatory requirements (HIPAA, PCI DSS, ADA).
Demonstrated ability to deliver transformation at scale, leveraging AI/ML for monitoring, automation, and operational insights.
Experience using experience‑feedback tools like Quantum Metrics, Medalia, and Adobe Analytics to understand business KPIs and customer data.
Education
Bachelor’s degree in Computer Science, Engineering, or related field required.
Master’s degree in Computer Science, Engineering, or related field preferred.
Pay Range
$144,200.00 – $288,400.00
Benefits
This full‑time position includes a comprehensive benefits package designed to support physical, emotional, and financial well‑being. Benefits include medical, dental, and vision coverage; paid time off; retirement savings options; wellness programs; and more.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.
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We're building a world of health around every individual – shaping a more connected, convenient, and compassionate health experience. At CVS Health®, you’ll work alongside passionate colleagues who hold ourselves accountable, prioritize safety and quality, and innovate with purpose.
What You Will Do
Lead a global team of technical professionals, providing guidance, mentorship, and support for their growth.
Align SRE strategies with enterprise goals, delivering resilient technology that enables world-class customer and patient experiences.
Execute a multi‑year roadmap for observability, automation, and reliability improvements across distributed store environments.
Define and implement standardization and process improvements across the SRE organization.
Define and maintain SLIs, SLOs, and business KPIs to measure and enhance system reliability for critical store applications.
Build and optimize dashboards, visualizations, and alerting systems to enable real‑time insights and rapid incident response for edge nodes and remote facilities.
Provide weekly and monthly reporting on KPIs and other operational metrics to cross‑functional teams and senior leadership.
Develop and implement strategic communication plans to support organizational goals and ensure alignment with business objectives.
Reduce operational costs and increase efficiency through automation and platform engineering to reduce toil and enable self‑healing capabilities across thousands of locations.
Lead major incident management, ensuring rapid detection, root‑cause analysis, and resolution in collaboration with business and technology partners.
Champion modern cloud, edge, and AI‑driven monitoring solutions for store technology.
Partner with architects, product engineering, and infrastructure teams to embed reliability practices throughout the software lifecycle.
Represent CVS Health as a thought leader in SRE and operational resilience, both internally and externally.
Mentor the SRE and technical teams on building, scaling, and operating highly available systems.
Foster a culture of ownership, honesty, accountability, and continuous improvement within the organization.
Contribute to long‑term planning, technology adoption strategies, and innovation initiatives to drive digital modernization efforts.
Minimum Qualifications
10+ years of experience with cloud platform technologies such as AWS, Microsoft Azure, and Google Cloud.
8+ years of experience in a technical leadership or people‑management role, particularly within SRE or large‑scale reliability organizations.
8+ years of experience leading complex technical initiatives using Agile/continuous improvement methodologies.
8+ years of managing distributed technology environments (retail, healthcare, or other multi‑site operations preferred).
5+ years of experience in container orchestration (Kubernetes) and in using monitoring tools (Dynatrace, AppDynamics, Prometheus, Splunk, Grafana).
Strong understanding of cloud infrastructure components (compute, storage, networking, security).
Strong knowledge of POS, pharmacy systems, handheld devices, store servers, and network infrastructure.
Exceptional communication, decision‑making, and problem‑solving skills, with demonstrated ability to influence senior executives and cross‑functional teams.
Experience leading performance reviews, career development planning, and team capacity management.
Mastery of incident management, observability, automation, and operational excellence practices.
Adroit at resource planning, program delivery, and change leadership at enterprise scale.
Adroit at collaboration, teamwork, and fostering an inclusive engineering culture.
Preferred Qualifications
Experience leading large SRE or operations functions in a retail, healthcare, or pharmacy environment.
Expertise in cloud platforms (AWS, Azure, GCP), containerization (Kubernetes, OpenShift), and distributed systems.
Strong understanding of compliance and regulatory requirements (HIPAA, PCI DSS, ADA).
Demonstrated ability to deliver transformation at scale, leveraging AI/ML for monitoring, automation, and operational insights.
Experience using experience‑feedback tools like Quantum Metrics, Medalia, and Adobe Analytics to understand business KPIs and customer data.
Education
Bachelor’s degree in Computer Science, Engineering, or related field required.
Master’s degree in Computer Science, Engineering, or related field preferred.
Pay Range
$144,200.00 – $288,400.00
Benefits
This full‑time position includes a comprehensive benefits package designed to support physical, emotional, and financial well‑being. Benefits include medical, dental, and vision coverage; paid time off; retirement savings options; wellness programs; and more.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.
#J-18808-Ljbffr