Warranty Writer
Thompson Machinery, Memphis, TN, United States
About Thompson Machinery
About Us: Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.
What You Will Do
The Warranty Writer is responsible for coordinating, collecting, documenting, submitting, tracking, and accounting of all warranty and policy activities related to all Cat equipment. The individual will work closely with the service departments and with the company’s accounting functions.
What We Expect Of You
We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.
Basic Qualifications
Education & Experience
High school diploma or equivalent required.
Some college and/or technical education preferred.
A minimum of 3-year relevant experience required.
Proficiency in basic computer applications (Excel, Word, MS Office 365, etc.).
Effective communication with customers, co-workers, vendors, or managers related to job functions.
Demonstrate proficiency in providing excellent customer service and representing Thompson Machinery in a professional manner.
Develop functional ability in the use of proprietary software (e.g., Caterpillar).
Ability to communicate via email and other methods within programs/systems used by other departments.
Understand factors influencing departmental and corporate profitability.
Essential Duties & Responsibilities
Coordinate warranty and policy claims submitted by store locations.
Maintain communication with regional and national offices on matters concerning assigned locations.
Maintain current knowledge and resources to maximize efficiency for assigned locations.
Prepare and distribute reports or analyses to departments.
Assist with special projects within assigned locations.
Review and process warranty documentation.
Open and maintain work orders and segments.
Maintain a professional appearance in line with company standards.
Keep the Manager continually apprised to assist in answering customer questions and problems when necessary.
What’s In It For You
At Thompson Machinery, we believe that great benefits are essential for employee well-being and success. We’ve designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here’s an overview of our benefits.
The Basics
Various medical plan options, including a no-cost option
Vision and dental insurance
Employer-paid short-term and long-term disability insurance
Employer-paid basic life insurance
401k matching
Profit Sharing
8 paid holidays annually
Initially up to 15 days of Paid Time Off annually with increase after five years of service
Employee Assistance Program (EAP)
What Sets Us Apart
Competitive pay
Exposure to world-class CAT training and development
Tuition Reimbursement
Tool Purchase Assistance to buy high-quality tools at deep discounts
Annual stipend toward the purchase of work boots
Company Incentive Bonus Program
Paid Veteran holiday annually to all service members
Training and Development programs
Work uniforms and professional cleaning services
Financial Wellness programs
Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with the candidate’s experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.
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About Us: Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.
What You Will Do
The Warranty Writer is responsible for coordinating, collecting, documenting, submitting, tracking, and accounting of all warranty and policy activities related to all Cat equipment. The individual will work closely with the service departments and with the company’s accounting functions.
What We Expect Of You
We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.
Basic Qualifications
Education & Experience
High school diploma or equivalent required.
Some college and/or technical education preferred.
A minimum of 3-year relevant experience required.
Proficiency in basic computer applications (Excel, Word, MS Office 365, etc.).
Effective communication with customers, co-workers, vendors, or managers related to job functions.
Demonstrate proficiency in providing excellent customer service and representing Thompson Machinery in a professional manner.
Develop functional ability in the use of proprietary software (e.g., Caterpillar).
Ability to communicate via email and other methods within programs/systems used by other departments.
Understand factors influencing departmental and corporate profitability.
Essential Duties & Responsibilities
Coordinate warranty and policy claims submitted by store locations.
Maintain communication with regional and national offices on matters concerning assigned locations.
Maintain current knowledge and resources to maximize efficiency for assigned locations.
Prepare and distribute reports or analyses to departments.
Assist with special projects within assigned locations.
Review and process warranty documentation.
Open and maintain work orders and segments.
Maintain a professional appearance in line with company standards.
Keep the Manager continually apprised to assist in answering customer questions and problems when necessary.
What’s In It For You
At Thompson Machinery, we believe that great benefits are essential for employee well-being and success. We’ve designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here’s an overview of our benefits.
The Basics
Various medical plan options, including a no-cost option
Vision and dental insurance
Employer-paid short-term and long-term disability insurance
Employer-paid basic life insurance
401k matching
Profit Sharing
8 paid holidays annually
Initially up to 15 days of Paid Time Off annually with increase after five years of service
Employee Assistance Program (EAP)
What Sets Us Apart
Competitive pay
Exposure to world-class CAT training and development
Tuition Reimbursement
Tool Purchase Assistance to buy high-quality tools at deep discounts
Annual stipend toward the purchase of work boots
Company Incentive Bonus Program
Paid Veteran holiday annually to all service members
Training and Development programs
Work uniforms and professional cleaning services
Financial Wellness programs
Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with the candidate’s experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.
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