Director of Residences
Goldener Hirsch, Auberge Collection, Park City, UT, United States
Overview
Goldener Hirsch, Auberge Collection is an iconic luxury inn located in Deer Valley, Utah. The property offers premium accommodations and amenities for guests and homeowners, with a focus on service excellence and precision in every detail.
Job Description
As the Director of Residences at Goldener Hirsch, you will lead a passionate team dedicated to ensuring the seamless operation of our Deer Valley property. As part of the Executive Team, you will have full accountability for the Residential and Homeowners Association Operations, reflecting a commitment to the homeowner experience and operational excellence.
Responsibilities
Collaborate with the HOA Board President and Board Members to ensure smooth operation of the residential community and adherence to governing documents.
Develop staffing needs for services provided to Residences, working with the Director of Talent & Culture to recruit, hire, and onboard residential team members.
Work with real estate and hotel teams to optimize branded services, amenities, and facilities.
Coordinate post-closing activities, including residence renovation or fit-out approvals, move-in logistics, and establishment of service accounts.
Lead and coordinate the day-to-day operations of the Residences.
Develop strategies and programs to attain residential goals and objectives.
Prepare and implement comprehensive owner services, amenity plans, and programs.
Understand all legal agreements and governing documents pertaining to the operation of the Residences and Association.
Master allocation methods, budget process, and financial reporting obligations, with assistance from the Director of Finance.
Coordinate annual meetings, board meetings, and other committee or special meetings as required by governing documents.
Assist in the preparation of monthly, quarterly, and annual residence management program financial reports, owner statements, invoices, and association statements.
Control all capital and reserve fund expenditures, ensuring proper guidelines and timely completion of projects.
Align executive committee members to maintain a strategy for the residential rental program.
Meet with prospective residential owners to communicate the residential rental program’s unique propositions.
Orient team members on the residential rental program, services offered, and standard operating procedures.
Lead residential services to establish standard operating procedures for service sequences and paths of travel with executive committee input.
Execute the homeowner welcome program, including orientation materials and processes, to secure a favorable first impression.
Collaborate with the Director of Engineering to establish vendor contracts for Residences and Association needs.
Maintain the residential database and owner portal, ensuring governance compliance and local laws.
Organize rental program agreements and establish standard operating procedures for reporting and record keeping with the Director of Finance.
Work with the Director of Sales & Marketing to develop a residential rental program strategy for inventory management, photography, and promotions.
Qualifications
5+ years of experience as a Director of Residence within a luxury hotel environment or high-end residential properties, with a focus on governance, operations, and elevated resident experiences.
Proven leadership skills with strong organizational and project management abilities to prioritize tasks.
Strong financial acumen with budgeting, forecasting, and cost control experience.
Familiarity with the operations and priorities of all operating departments.
Experience ensuring compliance with local community association laws and regulations.
Exceptional attention to detail with a commitment to quality and precision.
Ability to live and work in the United States without sponsorship.
Pre-opening experience with newly built projects is highly beneficial.
About Auberge Collection
Auberge Collection is a portfolio of hotels, resorts, residences and private clubs offering luxury experiences with a crafted approach, notable design, cuisine, wellbeing, and service. For more information: auberge.com
About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports. The Friedkin Group includes Auberge Collection among other brands. For more information, please visit www.friedkin.com
GHI Operating Company LLC is an Equal Opportunity Employer, M/F/D/V. GHI Operating Company LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment as required by law in every location in which the company operates.
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Goldener Hirsch, Auberge Collection is an iconic luxury inn located in Deer Valley, Utah. The property offers premium accommodations and amenities for guests and homeowners, with a focus on service excellence and precision in every detail.
Job Description
As the Director of Residences at Goldener Hirsch, you will lead a passionate team dedicated to ensuring the seamless operation of our Deer Valley property. As part of the Executive Team, you will have full accountability for the Residential and Homeowners Association Operations, reflecting a commitment to the homeowner experience and operational excellence.
Responsibilities
Collaborate with the HOA Board President and Board Members to ensure smooth operation of the residential community and adherence to governing documents.
Develop staffing needs for services provided to Residences, working with the Director of Talent & Culture to recruit, hire, and onboard residential team members.
Work with real estate and hotel teams to optimize branded services, amenities, and facilities.
Coordinate post-closing activities, including residence renovation or fit-out approvals, move-in logistics, and establishment of service accounts.
Lead and coordinate the day-to-day operations of the Residences.
Develop strategies and programs to attain residential goals and objectives.
Prepare and implement comprehensive owner services, amenity plans, and programs.
Understand all legal agreements and governing documents pertaining to the operation of the Residences and Association.
Master allocation methods, budget process, and financial reporting obligations, with assistance from the Director of Finance.
Coordinate annual meetings, board meetings, and other committee or special meetings as required by governing documents.
Assist in the preparation of monthly, quarterly, and annual residence management program financial reports, owner statements, invoices, and association statements.
Control all capital and reserve fund expenditures, ensuring proper guidelines and timely completion of projects.
Align executive committee members to maintain a strategy for the residential rental program.
Meet with prospective residential owners to communicate the residential rental program’s unique propositions.
Orient team members on the residential rental program, services offered, and standard operating procedures.
Lead residential services to establish standard operating procedures for service sequences and paths of travel with executive committee input.
Execute the homeowner welcome program, including orientation materials and processes, to secure a favorable first impression.
Collaborate with the Director of Engineering to establish vendor contracts for Residences and Association needs.
Maintain the residential database and owner portal, ensuring governance compliance and local laws.
Organize rental program agreements and establish standard operating procedures for reporting and record keeping with the Director of Finance.
Work with the Director of Sales & Marketing to develop a residential rental program strategy for inventory management, photography, and promotions.
Qualifications
5+ years of experience as a Director of Residence within a luxury hotel environment or high-end residential properties, with a focus on governance, operations, and elevated resident experiences.
Proven leadership skills with strong organizational and project management abilities to prioritize tasks.
Strong financial acumen with budgeting, forecasting, and cost control experience.
Familiarity with the operations and priorities of all operating departments.
Experience ensuring compliance with local community association laws and regulations.
Exceptional attention to detail with a commitment to quality and precision.
Ability to live and work in the United States without sponsorship.
Pre-opening experience with newly built projects is highly beneficial.
About Auberge Collection
Auberge Collection is a portfolio of hotels, resorts, residences and private clubs offering luxury experiences with a crafted approach, notable design, cuisine, wellbeing, and service. For more information: auberge.com
About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports. The Friedkin Group includes Auberge Collection among other brands. For more information, please visit www.friedkin.com
GHI Operating Company LLC is an Equal Opportunity Employer, M/F/D/V. GHI Operating Company LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment as required by law in every location in which the company operates.
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