Tech Writer
Koniag Government Services, Durham, NC, United States
Overview
Tuknik Government Solutions, LLC Koniag Government Services company, is seeking a Tech Writer to support TGS and our government customer in Durham, NC.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Responsibilities
The Information Technology Asset Management (ITAM) project goal is to provide the Agency with better information to manage business decisions, improve best practices and allow better management of the life cycle of IT assets. ITAM will allow the Agency to cut costs, reduce liability exposure, improve software compliance and better match use with contract terms. The long-term objective is capturing and integrating physical, financial, and contractual data that supports the functions needed to manage IT assets effectively and optimize customer’s performance.
A critical element of the ITAM project includes the implementation and operational support of the planning, acquisition, delivery, acceptance, and installation of IT assets. The Technical Writer will support this function to create meaningful and accurate documentation, while maintaining documents that accurately convey IT asset management (ITAM) information to Logistical Planning and Inventory Support.
Independently develop various information sources including User Guides, Administration Guides, Reference Documents, Requirements Documents, Configuration Guides, Operations Guides, Validation Guides, and Test Plans for life cycle testing.
Create libraries, lists, and pages including Wiki Pages, Web Part Pages, and Dashboard. Manage/Monitor Announcements, Calendars, and Discussion Boards. Create Forms (Microsoft InfoPath). Create Spreadsheets (Microsoft Excel). Develop diagrams and flow charts (Visio). Convert documents to PDF files using Adobe software. Manage Site Content and create categories and fields; assign metadata to files, lists, and libraries; create and manage Folders with permissions; understand, use, and create views; understand workflows and processes.
Apply logical thinking to assess user requirements and analyze procedures, recommending documentation to record and explain processes. Analyze reports and recommend tuning actions to improve the performance of Asset Manager and related software.
Update informational and instructional resources and documentation as requested by the task manager and project managers using software such as Adobe and SnagIt. Add documentation to designated SharePoint locations using SharePoint modules and update as required by task assignments.
Participate in ITAM and project meetings, conference calls, and related training. Formulate reports for management. Assist in Asset Management group training sessions. Design and document business processes for/with users.
Assist in collecting and organizing information for preparation of user manuals, training materials, installation guides, proposals, and reports. Edit functional descriptions, system specifications, user manuals, special reports, or other customer deliverables. Conduct research and ensure the use of proper technical terminology. Translate technical information into clear, readable documents for technical and non-technical personnel.
Qualifications
Required Skills/Education/Experience
Preferred Candidate with Associate’s Degree in related field and minimum of three (3) years of experience in IT technical writing, able to articulate themselves through both speech and writing, and able to work in a fast-paced, team environment.
Working Knowledge
Style Guide & Templates
OneStop Concepts
Word Press
Microsoft Office: Word, Excel, Outlook, SharePoint
MS Teams
Workflows
Jscript
Microsoft InfoPath Forms
Microsoft Visio
Optional
SharePoint Designer
Microsoft Power Apps
.NET
HTML
JavaScript
XML
ASPX
SQL Server
Equal Employment Opportunity
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.
Note: The remaining descriptive content about Koniag Government Services and the group’s values has been preserved in this refined description only as part of historical context. It does not affect job responsibilities or qualifications.
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Tuknik Government Solutions, LLC Koniag Government Services company, is seeking a Tech Writer to support TGS and our government customer in Durham, NC.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Responsibilities
The Information Technology Asset Management (ITAM) project goal is to provide the Agency with better information to manage business decisions, improve best practices and allow better management of the life cycle of IT assets. ITAM will allow the Agency to cut costs, reduce liability exposure, improve software compliance and better match use with contract terms. The long-term objective is capturing and integrating physical, financial, and contractual data that supports the functions needed to manage IT assets effectively and optimize customer’s performance.
A critical element of the ITAM project includes the implementation and operational support of the planning, acquisition, delivery, acceptance, and installation of IT assets. The Technical Writer will support this function to create meaningful and accurate documentation, while maintaining documents that accurately convey IT asset management (ITAM) information to Logistical Planning and Inventory Support.
Independently develop various information sources including User Guides, Administration Guides, Reference Documents, Requirements Documents, Configuration Guides, Operations Guides, Validation Guides, and Test Plans for life cycle testing.
Create libraries, lists, and pages including Wiki Pages, Web Part Pages, and Dashboard. Manage/Monitor Announcements, Calendars, and Discussion Boards. Create Forms (Microsoft InfoPath). Create Spreadsheets (Microsoft Excel). Develop diagrams and flow charts (Visio). Convert documents to PDF files using Adobe software. Manage Site Content and create categories and fields; assign metadata to files, lists, and libraries; create and manage Folders with permissions; understand, use, and create views; understand workflows and processes.
Apply logical thinking to assess user requirements and analyze procedures, recommending documentation to record and explain processes. Analyze reports and recommend tuning actions to improve the performance of Asset Manager and related software.
Update informational and instructional resources and documentation as requested by the task manager and project managers using software such as Adobe and SnagIt. Add documentation to designated SharePoint locations using SharePoint modules and update as required by task assignments.
Participate in ITAM and project meetings, conference calls, and related training. Formulate reports for management. Assist in Asset Management group training sessions. Design and document business processes for/with users.
Assist in collecting and organizing information for preparation of user manuals, training materials, installation guides, proposals, and reports. Edit functional descriptions, system specifications, user manuals, special reports, or other customer deliverables. Conduct research and ensure the use of proper technical terminology. Translate technical information into clear, readable documents for technical and non-technical personnel.
Qualifications
Required Skills/Education/Experience
Preferred Candidate with Associate’s Degree in related field and minimum of three (3) years of experience in IT technical writing, able to articulate themselves through both speech and writing, and able to work in a fast-paced, team environment.
Working Knowledge
Style Guide & Templates
OneStop Concepts
Word Press
Microsoft Office: Word, Excel, Outlook, SharePoint
MS Teams
Workflows
Jscript
Microsoft InfoPath Forms
Microsoft Visio
Optional
SharePoint Designer
Microsoft Power Apps
.NET
HTML
JavaScript
XML
ASPX
SQL Server
Equal Employment Opportunity
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.
Note: The remaining descriptive content about Koniag Government Services and the group’s values has been preserved in this refined description only as part of historical context. It does not affect job responsibilities or qualifications.
#J-18808-Ljbffr