Member Service Representative (Teller)
Scott Credit Union, O'Fallon, IL, United States
Overview
Member Service Representative (Teller) — Branch Network Department; O'Fallon Branch • Banking • Full-Time • Branch Network
Scott Credit Union is hiring a Member Service Representative (Teller) in O'Fallon, IL to help support our members and strengthen our connection with the community. If you’re passionate about delivering exceptional service, skilled at building relationships, and thrive in a collaborative, people-focused environment – we’d be excited to welcome you to our award-winning team.
Schedule
Full-time • Monday–Friday; Saturday rotation as scheduled
Work Location
Fully on-site in O\'Fallon, IL.
Responsibilities
Operates on-line teller terminal and accurately records amounts received and prepares reports of transactions.
Perform required OFAC (Office of Foreign Assets Control) screens as outlined in the Non-Member Verafin Processing policy and reports any positive matches to the BSA Group. Complies with BSA requirements of completing CTR and SAR.
Foster and maintains relationships with members responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. Investigates member concerns, researches and recommends a resolution to branch management. Ensure we are meeting expectations with member service satisfaction results.
Educate members on SCU products and services including referring members to FSRs, mortgage, business lending/services and investments.
Daily opens and closes Teller terminal, accounts for cash assigned, received, disbursed. Accurately balances to teller terminal close report and remits daily work to Teller Supervisor for disposition.
Qualifications
High school diploma or equivalent
Customer service experience
Personal computer experience to include Microsoft Office products
What You’ll Bring
You’re energized by creating meaningful connections and delivering strategic solutions
You stay focused under pressure and prioritize precision in your work
You take initiative, own your projects, and consistently aim for high-quality results
You’re looking to build a long-term career where your skills can grow and evolve
Benefits
11 paid holidays and competitive PTO
401(k) with employer match
Medical, dental, vision, and life insurance
Short-Term Disability, including maternity leave
Tuition reimbursement program
Dress for your day policy
Career advancement opportunities
Supportive, team-oriented culture
About Our Commitment
At Scott Credit Union, our purpose is to support members through every phase of their financial journey. We believe in accountability, integrity, diversity, service excellence, and continuous growth—for both our members and our employees.
#J-18808-Ljbffr
Member Service Representative (Teller) — Branch Network Department; O'Fallon Branch • Banking • Full-Time • Branch Network
Scott Credit Union is hiring a Member Service Representative (Teller) in O'Fallon, IL to help support our members and strengthen our connection with the community. If you’re passionate about delivering exceptional service, skilled at building relationships, and thrive in a collaborative, people-focused environment – we’d be excited to welcome you to our award-winning team.
Schedule
Full-time • Monday–Friday; Saturday rotation as scheduled
Work Location
Fully on-site in O\'Fallon, IL.
Responsibilities
Operates on-line teller terminal and accurately records amounts received and prepares reports of transactions.
Perform required OFAC (Office of Foreign Assets Control) screens as outlined in the Non-Member Verafin Processing policy and reports any positive matches to the BSA Group. Complies with BSA requirements of completing CTR and SAR.
Foster and maintains relationships with members responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. Investigates member concerns, researches and recommends a resolution to branch management. Ensure we are meeting expectations with member service satisfaction results.
Educate members on SCU products and services including referring members to FSRs, mortgage, business lending/services and investments.
Daily opens and closes Teller terminal, accounts for cash assigned, received, disbursed. Accurately balances to teller terminal close report and remits daily work to Teller Supervisor for disposition.
Qualifications
High school diploma or equivalent
Customer service experience
Personal computer experience to include Microsoft Office products
What You’ll Bring
You’re energized by creating meaningful connections and delivering strategic solutions
You stay focused under pressure and prioritize precision in your work
You take initiative, own your projects, and consistently aim for high-quality results
You’re looking to build a long-term career where your skills can grow and evolve
Benefits
11 paid holidays and competitive PTO
401(k) with employer match
Medical, dental, vision, and life insurance
Short-Term Disability, including maternity leave
Tuition reimbursement program
Dress for your day policy
Career advancement opportunities
Supportive, team-oriented culture
About Our Commitment
At Scott Credit Union, our purpose is to support members through every phase of their financial journey. We believe in accountability, integrity, diversity, service excellence, and continuous growth—for both our members and our employees.
#J-18808-Ljbffr