Dealer Success Manager - Oklahoma City/ Tulsa
Capital One National Association, Oklahoma City, OK, United States
Dealer Success Manager - Oklahoma City/Tulsa
As a Dealer Success Manager, you act as a Strategic Consultant and Customer‑Centric Partner to our auto dealers, anchoring your efforts within the Capital One Sales Process. This role requires a high‑level partnership with your POD counterparts to strategize and achieve superior success, providing consultative expertise and training enablement that supports the POD’s core sales objectives.
You are instrumental in expanding our footprint by contributing to and supporting the POD’s efforts in gaining and retaining Navigator Platform subscribers. This support includes specialized expertise during initial pitches, compelling closing techniques, and ownership of seamless setup, expert training, and strategic Return on Investment (ROI) conversations. You will educate and secure buy‑in from key auto dealer stakeholders, ensuring they maximize the value of our technology and processes, which directly impacts the company’s bottom line. This role plays a key part in Capital One’s technology and relationship evolution.
We seek dedicated, disciplined, sales professionals who excel in a team environment, are experts in process improvement, and possess strong interpersonal skills. The ideal candidate effectively communicates and influences partners across the company and at all organizational levels. Strong analytical skills, attention to detail, and adaptability to a dynamic agile environment are essential. Due to the training and product nature of this role, we look for a customer‑centric individual who can excel at training, driving tool adoption, and troubleshooting technical issues quickly.
Key Responsibilities
Strategic POD Partnership: collaborate with the Area Sales Manager (ASM) and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals.
Sales Enablement and Retention Cycle Ownership: contribute to and support the POD’s sales efforts for Navigator Platform, owning the customer adoption and retention lifecycle.
Drive process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process.
Provide subject matter expertise on processes and Navigator Platform when representing the Sales organization.
Troubleshoot product and process issues specifically related to Navigator Platform.
Conduct frequent in‑market visits to dealerships to foster relationships and execute the customer enablement cycle. The market covers Oklahoma City and Tulsa, Oklahoma.
Travel Requirements
This position will involve traveling up to 50% of the time.
Basic Qualifications
High School diploma, GED, or equivalent certification.
At least 1 year of experience in Process Management.
At least 1 year of experience in Relationship Management.
Preferred Qualifications
Bachelor’s Degree.
2+ years of experience in Process Management.
2+ years of experience in Relationship Management.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Compensation
The minimum and maximum full‑time annual salaries for this role are listed below, by location. Salaries reflect the amount Capital One is willing to pay at the time of posting.
Sales Territory: $109,900 – $125,400 for Dealer Success Manager.
This role is also eligible for performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives.
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well‑being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.
Equal Employment Opportunity
Capital One is an equal opportunity employer (EOE, including disability and veteran status) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace and will consider qualified applicants with a criminal history in a manner consistent with required laws and regulations.
Reasonable Accommodations
If you require an accommodation during your employment or application, please contact Capital One Recruiting at 1‑800‑304‑9102 or e‑mail RecruitingAccommodation@capitalone.com. All information provided will be kept confidential and used only for reasonably necessary accommodation purposes.
Additional Contact
For technical support or questions about the recruiting process, please e‑mail Careers@capitalone.com.
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As a Dealer Success Manager, you act as a Strategic Consultant and Customer‑Centric Partner to our auto dealers, anchoring your efforts within the Capital One Sales Process. This role requires a high‑level partnership with your POD counterparts to strategize and achieve superior success, providing consultative expertise and training enablement that supports the POD’s core sales objectives.
You are instrumental in expanding our footprint by contributing to and supporting the POD’s efforts in gaining and retaining Navigator Platform subscribers. This support includes specialized expertise during initial pitches, compelling closing techniques, and ownership of seamless setup, expert training, and strategic Return on Investment (ROI) conversations. You will educate and secure buy‑in from key auto dealer stakeholders, ensuring they maximize the value of our technology and processes, which directly impacts the company’s bottom line. This role plays a key part in Capital One’s technology and relationship evolution.
We seek dedicated, disciplined, sales professionals who excel in a team environment, are experts in process improvement, and possess strong interpersonal skills. The ideal candidate effectively communicates and influences partners across the company and at all organizational levels. Strong analytical skills, attention to detail, and adaptability to a dynamic agile environment are essential. Due to the training and product nature of this role, we look for a customer‑centric individual who can excel at training, driving tool adoption, and troubleshooting technical issues quickly.
Key Responsibilities
Strategic POD Partnership: collaborate with the Area Sales Manager (ASM) and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals.
Sales Enablement and Retention Cycle Ownership: contribute to and support the POD’s sales efforts for Navigator Platform, owning the customer adoption and retention lifecycle.
Drive process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process.
Provide subject matter expertise on processes and Navigator Platform when representing the Sales organization.
Troubleshoot product and process issues specifically related to Navigator Platform.
Conduct frequent in‑market visits to dealerships to foster relationships and execute the customer enablement cycle. The market covers Oklahoma City and Tulsa, Oklahoma.
Travel Requirements
This position will involve traveling up to 50% of the time.
Basic Qualifications
High School diploma, GED, or equivalent certification.
At least 1 year of experience in Process Management.
At least 1 year of experience in Relationship Management.
Preferred Qualifications
Bachelor’s Degree.
2+ years of experience in Process Management.
2+ years of experience in Relationship Management.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Compensation
The minimum and maximum full‑time annual salaries for this role are listed below, by location. Salaries reflect the amount Capital One is willing to pay at the time of posting.
Sales Territory: $109,900 – $125,400 for Dealer Success Manager.
This role is also eligible for performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives.
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well‑being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.
Equal Employment Opportunity
Capital One is an equal opportunity employer (EOE, including disability and veteran status) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace and will consider qualified applicants with a criminal history in a manner consistent with required laws and regulations.
Reasonable Accommodations
If you require an accommodation during your employment or application, please contact Capital One Recruiting at 1‑800‑304‑9102 or e‑mail RecruitingAccommodation@capitalone.com. All information provided will be kept confidential and used only for reasonably necessary accommodation purposes.
Additional Contact
For technical support or questions about the recruiting process, please e‑mail Careers@capitalone.com.
#J-18808-Ljbffr