Remote Experience Strategy & Insights Lead

Humana Inc is seeking a Research Consulting Lead – Experience Strategy & Insights to join the CenterWell Customer Experience team. This role involves transforming customer signals into actionable insights and will partner with various teams to define strategies, design research, and ensure impactful decision-making. Candidates should have a Bachelor’s degree and over 8 years of experience in customer insights or research consulting. The position allows for remote work with occasional travel to Humana's offices for training or meetings.
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