Part-Time Customer Service Representative
INTERNATIONAL COMMERCE & MARKETING CORPORATION, Milwaukee, WI, United States
Job Opportunity At ICM Corporation
Our company is looking for a friendly and goal-driven individual with a passion to help people! This position is expected to provide excellent service to our customers, accounts, and vendors interested in our company.
ICM Corporation is a steadily growing e-commerce/catalog-marketing, distribution, and manufacturing company with eight different divisions. We have been in business for more than two decades and are working to continually grow that number! ICM Corp. is based in South Milwaukee and is only a 20-minute drive from UW-Milwaukee, or, 12 minutes from Miller Park!
What can we offer you?
Full benefits package which includes, but is not limited to, medical, dental, life, STD/LTD & vision insurance, paid time off, and paid holidays (FT)
Company-sponsored 401(k) plan (PT/FT)
Flexible work hours and schedule
Company holiday parties and frequent employee pot-lucks
On-site coffee
Friendly, helpful, and open company culture
Cross-training
Medium-sized business ran with a small-size mentality
Casual Fridays!
General duties:
Deal directly with customers either by telephone or electronically
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Perform customer verifications
Set up new customer accounts
Process orders, forms, applications, and requests
Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Manage customers' accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments, and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Maintain customer databases
Manage administration
Communicate and coordinate with internal departments
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process
Requirements
Skills & qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
BS/BA degree preferred -- but will consider the experience and other factors in lieu of a degree
Sales experience in a manufacturing or sales-oriented profession preferred, not essential for the entry-level sales position
The ideal candidates will have a successful sales background building long term customer relationships and the ability to make a minimum of fifty (50) quality outbound telephone sales presentations per day
Outgoing personality, good communication skills, and hard work ethic are keys to success
Key competencies:
Interpersonal skills
Communication skills - verbal and written
Listening skills
Problem analysis and problem-solving
Attention to detail and accuracy
Data collection and ordering
Customer service orientation
Adaptability
Initiative
Stress tolerance
Our company is looking for a friendly and goal-driven individual with a passion to help people! This position is expected to provide excellent service to our customers, accounts, and vendors interested in our company.
ICM Corporation is a steadily growing e-commerce/catalog-marketing, distribution, and manufacturing company with eight different divisions. We have been in business for more than two decades and are working to continually grow that number! ICM Corp. is based in South Milwaukee and is only a 20-minute drive from UW-Milwaukee, or, 12 minutes from Miller Park!
What can we offer you?
Full benefits package which includes, but is not limited to, medical, dental, life, STD/LTD & vision insurance, paid time off, and paid holidays (FT)
Company-sponsored 401(k) plan (PT/FT)
Flexible work hours and schedule
Company holiday parties and frequent employee pot-lucks
On-site coffee
Friendly, helpful, and open company culture
Cross-training
Medium-sized business ran with a small-size mentality
Casual Fridays!
General duties:
Deal directly with customers either by telephone or electronically
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Perform customer verifications
Set up new customer accounts
Process orders, forms, applications, and requests
Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Manage customers' accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments, and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Maintain customer databases
Manage administration
Communicate and coordinate with internal departments
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process
Requirements
Skills & qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
BS/BA degree preferred -- but will consider the experience and other factors in lieu of a degree
Sales experience in a manufacturing or sales-oriented profession preferred, not essential for the entry-level sales position
The ideal candidates will have a successful sales background building long term customer relationships and the ability to make a minimum of fifty (50) quality outbound telephone sales presentations per day
Outgoing personality, good communication skills, and hard work ethic are keys to success
Key competencies:
Interpersonal skills
Communication skills - verbal and written
Listening skills
Problem analysis and problem-solving
Attention to detail and accuracy
Data collection and ordering
Customer service orientation
Adaptability
Initiative
Stress tolerance