This position collects retail and business loans that have been placed in charge-off status. Focuses on mitigating Bank losses through the collection, negotiation, and repayment of loans after charge-off. Works closely with borrowers, management, and attorneys to create action plans for delinquent loans, coordinating settlements or liquidation of assets as necessary.

Responsibilities

Collection - Coordinates loan portfolio collection efforts whether that be a repayment plan, settlement, or liquidation of collateral. Documents efforts and conversations in the event legal action is necessary. Engages and manages third party companies that collect on charged-off loans.

Negotiation - Assists in the negotiation of new terms for borrower repayment. Works closely with borrowers or their attorneys on settlements, short sales, or deed in lieu of foreclosure to satisfy loan payments.

Research - Determines borrowers' ability to pay prior to formulating a plan for collection. Reviews personal statements including tax returns and credit reports, and initiates contact with borrower to gather information on financial position.

Legal Action - Assigns cases to attorneys when filing suits to obtain judgement or execute against an existing judgement on a borrower. Reviews documents provided by Bank or borrower's attorney to confirm accuracy and ability to file suit.

Qualifications

Bachelor's Degree

- OR -

High School Diploma or GED and 4 years of experience in Banking or Finance Collections

Additional Requirements:

Excellent written and verbal communication skills

Ability to negotiate

Collections experience

Intermediate skip-tracing experience

Knowledge of the Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), Unfair, Deceptive, or Abusive Acts or Practices (UDAAP), and the Telephone Consumer Protection Act (TCPA)

Preferred Qualifications:

Charge off consumer debt collection experience

Collections portfolio management experience

Attorney vendor/third-party counsel management

Large Financial Institution/Banking industry experience

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

","Overview

This position collects retail and business loans that have been placed in charge-off statu...","Recovery Resolution Specialist","Full Time",[115],["B","3521777214"],"Work at First Citizens Bank","/jobs/3521777214-recovery-resolution-specialist","Raleigh, NC, United States","/jobs?keyword=First+Citizens+Bank","/jobs?location=Raleigh%2C+NC%2C+United+States","/jobs?keyword=Recovery+Resolution+Specialist",{"_64":65,"_66":116,"_68":117,"_70":118,"_72":119},"Raleigh","Raleigh, NC, United States, 27603","NC","27603",["D",1777280400000],"Trustmark","Collections Specialist

This position is responsible for maintaining an effective collections effort on an assigned group of mortgage loans resulting in fewer delinquent loans, minimizing losses following investor guidelines and departmental procedures. This position may be a front end or back end mortgage loan collector depending on business needs.
Responsibilities

Perform collection activities on simple to moderately complex mortgage loans with moderate supervision.
Conduct inbound or outbound collection calls utilizing a predictive dialer, preview or other technology, and accurately documenting collection efforts on the system of record.
Negotiate payment terms for delinquent accounts and accurately documenting transactions on the loans following departmental procedures.
Assist with difficult collection problems such as payment disputes, alternative payment arrangements and loss mitigation options.
Identify problematic accounts/loans, escalate concerns to management and contribute to determining appropriate actions.
Conduct skip tracing and work other specialty queues as assigned.
Perform additional duties as assigned.
Qualifications

High school diploma
Three or more years of related external collection experience, working similar consumer mortgage or commercial products.
Knowledgeable and understands collection industry standards of practice including a working knowledge of privacy and fair debt collection regulations, bankruptcy, foreclosure and other consumer credit laws affecting collection of debt
General knowledge of the lending process from point of application to note documentation
Familiarity with credit bureau information and other sources of consumer reporting
Strong communication and interpersonal skills
Effective organizational and analytical skills
Sound judgment and decision-making skills
Strong negotiating and collaboration skills
Strong PC skills
Preferred:
Two-year college degree
Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.
Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.
","Collections Specialist

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Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds. Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving nearly three dozen U.S. cities, reaching 24 million U.S. television households. Through its partnership with nearly all major networks, Hearst Television distributes national content across more than 120 video channels, including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella, and more. Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award, and the George Foster Peabody Award.

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