Customer Support Representative
Raynor, Dixon, IL, United States
Customer Support Representative
Job Category: Customer Support
Job Type: Full-time
Location: Raynor Corporate Drive Campus 200 E Corporate Dr Dixon, IL 61021, USA
Description
Essential Duties and Responsibilities:
Prepares product quotations for new and existing garage door applications.
Fields telephone calls and live chats. Will respond to voice, fax, and email messages from the network of authorized Raynor dealers.
Required to assist in the management and completion of team email requests.
Determines the appropriate equipment for an application based on information and conditions present at the job site.
Calculates requests for incorrect billing, discounting, freight or requests for credit.
Resolves issues that will arise from conducting business in a supplier customer relationship.
Builds successfully completed tasks into a lasting relationship by negotiating an outcome into a mutually beneficial resolution.
Skilled in product construction and bills of material evaluation for new and replacement orders.
Knowledge, Skills and Abilities:
PC skills with experience in MS Office and knowledge and use of JD Edwards preferred.
Excellent written and verbal communication skills.
Detail-oriented, strong time management, organizational skills, and the ability to work independently and as part of a team.
Proficient in product knowledge
Strong communication and organizational skills
Flexibility to accommodate changing priorities
Core Values:
Deliver Service
Be Positive
Embrace Family
Be a Team Player
Show Integrity
Have Grit
Pay: $19.00-25.00
The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
Benefits:
401(k) with company match
Dental insurance
Health insurance
Vision insurance
Health Savings Account (HSA)
Voluntary Life Insurance
Employee Assistance Program
Wellness Program
Paid holidays
Paid time off
Education
Required:
High School or better.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Job Category: Customer Support
Job Type: Full-time
Location: Raynor Corporate Drive Campus 200 E Corporate Dr Dixon, IL 61021, USA
Description
Essential Duties and Responsibilities:
Prepares product quotations for new and existing garage door applications.
Fields telephone calls and live chats. Will respond to voice, fax, and email messages from the network of authorized Raynor dealers.
Required to assist in the management and completion of team email requests.
Determines the appropriate equipment for an application based on information and conditions present at the job site.
Calculates requests for incorrect billing, discounting, freight or requests for credit.
Resolves issues that will arise from conducting business in a supplier customer relationship.
Builds successfully completed tasks into a lasting relationship by negotiating an outcome into a mutually beneficial resolution.
Skilled in product construction and bills of material evaluation for new and replacement orders.
Knowledge, Skills and Abilities:
PC skills with experience in MS Office and knowledge and use of JD Edwards preferred.
Excellent written and verbal communication skills.
Detail-oriented, strong time management, organizational skills, and the ability to work independently and as part of a team.
Proficient in product knowledge
Strong communication and organizational skills
Flexibility to accommodate changing priorities
Core Values:
Deliver Service
Be Positive
Embrace Family
Be a Team Player
Show Integrity
Have Grit
Pay: $19.00-25.00
The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
Benefits:
401(k) with company match
Dental insurance
Health insurance
Vision insurance
Health Savings Account (HSA)
Voluntary Life Insurance
Employee Assistance Program
Wellness Program
Paid holidays
Paid time off
Education
Required:
High School or better.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.