Customer Service Representative (CSR)

The Customer Service Representative (CSR) delivers exceptional customer service to both customers and team members while supporting sales growth, operational efficiency, and safety standards. The CSR consistently represents true north's brand by providing fast, friendly, and clean service inside and outside the store, ensuring a positive customer experience at every interaction.

Essential Functions

Provide prompt, courteous customer service in accordance with company standards
Accurately process customer transactions using point-of-sale systems
Maintain a clean, safe, and organized store environment
Perform assigned food service tasks following food safety and sanitation requirements, as applicable
Perform interior and exterior store duties necessary to support daily operations

Customer Service

Assist customers and provide product or service recommendations
Greet and acknowledge every customer to create a welcoming environment
Communicate customer feedback, concerns, and complaints to management
Monitor store activity and report suspicious behavior or incidents

Sales and Cash Handling

Promote customer loyalty and enroll customers in the rewards program
Stay informed on current promotions, advertised products, and sales
Upsell by recommending complementary or similar items
Accurately process transactions using the POS system while following cash-handling and loss prevention procedures
Ensure all items are scanned, paid for, and secured, especially high-risk merchandise
Verify ID and comply with age-restricted sales laws and policies
Ensure accurate pricing, labeling, and promotional updates
Explain car wash programs and assist with traffic flow during peak times if applicable

Store Cleanliness and Appearance

Interior:

Maintain clean, sanitary, and well-stocked restrooms, food service stations, and customer spaces
Empty interior trash receptacles and keep register area clean, neat, and organized
Respond to spills and maintain clean organized cooler and storage areas
Ensure floors, displays, and merchandise are organized and maintained according to merchandising standards and planograms

Exterior:

Maintain the cleanliness, safety, and overall appearance of the exterior area, including parking lot, fueling areas, entrances, and dumpster areas
Ensure safety by shoveling and salting walkways, pump areas, and car wash entrance/exit if applicable and notifying management of any lighting issues
Maintain fuel station and dispenser areas by cleaning equipment, monitoring conditions, replenishing supplies, and reporting issues as needed
Monitor exterior equipment and fixtures for cleanliness, functionality, and signs of damage or tampering and report issues as needed
Perform tasks such as picking up trash, emptying trash receptacles, basic landscaping upkeep, minor painting or touch-up tasks, and spill response as needed

Operational Support

Prepare and serve food items in accordance with food safety and sanitation standards
Support inventory management activities including receiving deliveries, stocking merchandise, rotations, product placement, and removing expired or damaged products
Support store operations during high-volume periods, staffing shortages, or special promotions as needed
Assist store operations with training new team members
Perform other duties as assigned by management

Requirements

Basic reading, writing and math skills
Ability to operate point of sale, store, and car wash equipment
Ability to follow company policies, procedures, and safety standards
Maintain proper uniform standards while on duty
Must be able to work flexible hours including evenings, weekends, and holidays
Must meet the minimum age requirements for selling alcohol in the state in which the position is located (18 years of age in Ohio, Michigan, and Wisconsin, 21 years of age in Illinois)

Education and Experience

No experience required
Prior customer service or cashier experience preferred

Physical Requirements

Ability to stand or walk for extended periods of time
Ability to bend, reach, and perform repetitive motions
Ability to regularly lift up to 25 pounds and occasionally lift up to 50 pounds
Ability to perform physical tasks requiring moderate exertion in varying outdoor weather conditions

Work Environment

Fast-paced convenience store environment with frequent customer interaction
Indoor and outdoor work conditions

Required Travel

None

True North is an equal opportunity employer and considers applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other legally protected class.

","

Customer Service Representative (CSR)

The Customer Service Representative (CSR) delivers exceptional customer service to both custo...","CASHIER-CUSTOMER SERVICE REPRESENTATIVE",[94],["B","3138280476"],"Work at True North","13 hours ago","/jobs/3138280476-cashier-customer-service-representative","Independence, OH, United States","/jobs?keyword=True+North","/jobs?location=Independence%2C+OH%2C+United+States","/jobs?keyword=CASHIER-CUSTOMER+SERVICE+REPRESENTATIVE",{"_64":65,"_66":95,"_68":96,"_70":97,"_72":98},"Independence","Independence, OH, United States, 44131","OH","44131",["D",1777420800000],"

Customer Service Representative (CSR)

Essential Functions

Provide prompt, courteous customer service in accordance with company standards
Accurately process customer transactions using point-of-sale systems
Maintain a clean, safe, and organized store environment
Perform assigned food service tasks following food safety and sanitation requirements, as applicable
Perform interior and exterior store duties necessary to support daily operations

Customer Service

Assist customers and provide product or service recommendations
Greet and acknowledge every customer to create a welcoming environment
Communicate customer feedback, concerns, and complaints to management
Monitor store activity and report suspicious behavior or incidents

Sales and Cash Handling

Promote customer loyalty and enroll customers in the rewards program
Stay informed on current promotions, advertised products, and sales
Upsell by recommending complementary or similar items
Accurately process transactions using the POS system while following cash-handling and loss prevention procedures
Ensure all items are scanned, paid for, and secured, especially high-risk merchandise
Verify ID and comply with age-restricted sales laws and policies
Ensure accurate pricing, labeling, and promotional updates
Explain car wash programs and assist with traffic flow during peak times if applicable

Store Cleanliness and Appearance

Interior:

Maintain clean, sanitary, and well-stocked restrooms, food service stations, and customer spaces
Empty interior trash receptacles and keep register area clean, neat, and organized
Respond to spills and maintain clean organized cooler and storage areas
Ensure floors, displays, and merchandise are organized and maintained according to merchandising standards and planograms

Exterior:

Maintain the cleanliness, safety, and overall appearance of the exterior area, including parking lot, fueling areas, entrances, and dumpster areas
Ensure safety by shoveling and salting walkways, pump areas, and car wash entrance/exit if applicable and notifying management of any lighting issues
Maintain fuel station and dispenser areas by cleaning equipment, monitoring conditions, replenishing supplies, and reporting issues as needed
Monitor exterior equipment and fixtures for cleanliness, functionality, and signs of damage or tampering and report issues as needed
Perform tasks such as picking up trash, emptying trash receptacles, basic landscaping upkeep, minor painting or touch-up tasks, and spill response as needed

Operational Support

Prepare and serve food items in accordance with food safety and sanitation standards
Support inventory management activities including receiving deliveries, stocking merchandise, rotations, product placement, and removing expired or damaged products
Support store operations during high-volume periods, staffing shortages, or special promotions as needed
Assist store operations with training new team members
Perform other duties as assigned by management

Requirements

Basic reading, writing and math skills
Ability to operate point of sale, store, and car wash equipment
Ability to follow company policies, procedures, and safety standards
Maintain proper uniform standards while on duty
Must be able to work flexible hours including evenings, weekends, and holidays
Must meet the minimum age requirements for selling alcohol in the state in which the position is located (18 years of age in Ohio, Michigan, and Wisconsin, 21 years of age in Illinois)

Education and Experience

No experience required
Prior customer service or cashier experience preferred

Physical Requirements

Ability to stand or walk for extended periods of time
Ability to bend, reach, and perform repetitive motions
Ability to regularly lift up to 25 pounds and occasionally lift up to 50 pounds
Ability to perform physical tasks requiring moderate exertion in varying outdoor weather conditions

Work Environment

Fast-paced convenience store environment with frequent customer interaction
Indoor and outdoor work conditions

Required Travel

None

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Location: Horizon Las Vegas, NV - North - H325; 6164 W. Alexander, Las Vegas, Nevada - 89108. Pay: $18+/hr and up to $2,500 through our performance bonuses in the summer.
Work Hours: Monday-Friday 7am-5pm
The Customer Service Representative (CSR) empowers our customers to build, manage and grow successful landscape businesses, by generously sharing product knowledge, providing recommendations that will improve their bottom line, demonstrating exceptional service and always radiating a positive attitude. They are the face of the sales center and our customers' primary point of contact for walk-ins, phone orders and will call service.
Horizon Distributors, Inc. (Horizon) is a wholly owned subsidiary of POOLCORP the world's largest publicly traded distributor of swimming pool, landscaping and outdoor living products which employs over 6,000 team members in more than 445 sales centers worldwide.
Horizon operates 90 of those sales centers across the US, and is a leading distributor of landscape and irrigation products with a focus on serving the needs of professional landscape contractors. With more than 60 years of industry experience, Horizon prides itself in offering the convenience and buying power of a national company with the personalized service and attention to detail of a local store!
At Horizon, our people ARE our priority and there are so many reasons to join our team! Here's a few:
Career Opportunities: Looking for a career not just a job? Then we may be the place for you! We have both the career opportunities and training needed as you grow. We offer continuous learning locally in sales center training sessions, virtually in our online learning center, in the classroom at our training facility in Dallas, TX, and through tuition reimbursement. At Horizon, the sky is the limit.
Excellent Benefits: Our generous benefit package includes: group medical, prescription, dental, vision and life insurance; 401(k) offered currently with a company match; an employee stock purchase program; seasonal sales and rewards programs; an Employee Assistance Program, exclusive vendor discounts offered to POOLCORP / Horizon employees and more.
Winning Team: Our history of success is the result of our winning team. At Horizon, you will work with some of the best and brightest, in a stable environment, with predictable work hours and the ability to earn even more through overtime, and continuous rewards when targets are metwhich is often the case. Join us and you'll join a \"winning team.\"
So, whether you are new to the business or are a seasoned professional, Horizon has a place for you.
Responsibilities:
Eagerly greets walk-in and phone customers, and listens to understand their needs and challenges.
Treats customers as business partners, by recommending product solutions, upsell options, and complimentary items designed to make their jobs easier and more profitable.
Collaborates with team members and utilizes all company resources to sell Horizon's value and give customers the best service and experience possible.
Prepares sales orders and assists customers in selecting and loading merchandise.
Makes follow-up calls to potential and existing customers to introduce opportunities and solicit additional business.
Resolves customer complaints professionally and in a timely manner.
Maintains a clean, well-organized, well-stocked sales center.
Assists in receiving, shipping, and general warehouse duties.
Other duties as assigned.
Requirements:
Strong customer-service attitude.
Self-motivated and detail-oriented personality.
Thrives in a fast-paced environment focused on serving business owners with urgent needs.
Understands information and communicates clearly through spoken and written words, asks questions as appropriate, and thinks critically to identify solutions to problems.
A cooperative, dependable team player.
Good computer and record-keeping skills, and aptitude to learn ever-evolving systems, programs, handheld technology and processes.
Ability to frequently lift and move items that weigh up to 20 pounds and occasionally up to 75 pounds.
Possess or obtain forklift certification.
Must be 18 years of age or older to apply.
Preferred:
High school diploma or GED.
Bilingual (English/Spanish) a plus.
Irrigation experience is a huge plus and knowledge in other landscape products is helpful.
Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions.
All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized. This position is considered \"safety-sensitive\" and includes tasks or duties which could affect the safety and health of the employee performing the tasks or others.
POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer By Choice. The Company understands, respects, and values diversity unique styles, experiences, identities, ideas, and opinions while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.
","Customer Service Representative

Location: Horizon Las Vegas, NV - North - H325; 6164 W. Alexander, Las Vegas, Nevada - 89108. Pay: $18+/hr...","Bilingual Customer Service Rep/Warehouse Associate",[127],["B","3522012231"],"Work at Pool Company","21 hours ago","/jobs/3522012231-bilingual-customer-service-rep-warehouse-associate","Las Vegas, NV, United States","/jobs?keyword=Pool+Company","/jobs?location=Las+Vegas%2C+NV%2C+United+States","/jobs?keyword=Bilingual+Customer+Service+Rep%2FWarehouse+Associate",{"_64":65,"_66":128,"_68":129,"_70":130,"_72":131},"Las Vegas","Las Vegas, NV, United States, 89105","NV","89105",211,"name","Mansueto Ventures","agency","logo","https://production-rails-default.s3.us-east-2.amazonaws.com/public/legacy-logos/109473.JPG","slug","mansueto-ventures-careers","

Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

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