Call Center Representative

At Rockland Trust, we believe that each relationship matters and that starts with our Call Center Representatives. We take pride in the care and excellent service provided by our call center staff. We handle it all from loans to checking accounts, online banking, and more you will engage customers in all areas of banking, as well as identify any financial needs they may have.

Location: This is an in-office role. Flexible among our offices in Brockton, Franklin, Lowell, and Plymouth.

Shift: 11:00 AM 8:00 PM, with alternating Saturdays 8:00 AM 5:00 PM, and one Sunday per month 10:00 AM 3:00 PM

Pay: $19$21 per hour

As a Call Center Representative, you will have many opportunities to provide exemplary service to our customers and colleagues, as well as support our communities through outreach and volunteer work. We have a fantastic training program that will prepare and support you throughout your career with ongoing classes. Service incoming customer calls following established policies and procedures in an efficient and quality manner.

Responsibilities

Handle a high volume of inbound and outbound customer calls professionally and courteously.
Listen to customer needs and provide clear, accurate information and solutions.
Process transactions correctly and confirm details with callers to ensure mutual understanding.
Resolve basic issues on the first call and escalate complex matters as needed.
Accurately document interactions and follow call scripts, quality standards, and company policies.
Use available resources and communication skills to prevent escalations.
Identify opportunities to grow customer relationships through referrals.
Complete all training requirements on time and suggest process improvements to CIC management.
Serve as a peer coach for new hires when qualified.
Report system issues promptly and maintain performance metrics (call quality, attendance, productivity).
Maintain a positive and patient attitude in all situations.
Perform other duties as assigned by CIC management.

Qualifications

High School diploma required (4-year college degree or equivalent work experience preferred)
Basic understanding of banking or finance
Good communication, problem-solving, and organizational/time management skills required
Prior customer service experience preferred; prior sales experience a plus
Proficient computer skills, use of Microsoft Office, and ability to navigate multiple systems without assistance

Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award-winning Wellness program, and much more!

At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

","

Call Center Representative

At Rockland Trust, we believe that each relationship matters and that starts with our Call Center Representa...","Call Center Representative - Plymouth","Full Time",[110],["B","3518359973"],"Work at Rockland Trust","1 days ago","/jobs/3518359973-call-center-representative-plymouth","Plymouth, MA, United States","/jobs?keyword=Rockland+Trust","/jobs?location=Plymouth%2C+MA%2C+United+States","/jobs?keyword=Call+Center+Representative+-+Plymouth",{"_65":66,"_67":111,"_69":112,"_71":113,"_73":114},"Plymouth","Plymouth, MA, United States, 02360","MA","02360",["D",1777020174000],"Waste Connections, Inc.","Customer Service Representative page is loaded## Customer Service Representativelocations: 6260B-NYC Hauling Brooklyntime type: Full timeposted on: Posted Todayjob requisition id: R-94725**Customer Service Representative****** Location: Brooklyn, NY**** Pay: $20.00–$24.00/hr. (depending on relevant experience) Hours: 8 AM – 5 PM Days: Monday – Friday**Why Choose Us**We are Waste Connections, an integrated services company that provides solid waste collection, transfer, disposal, and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture—one where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.Our priority is to make sure we hire professional Customer Service Representatives who care about the safety of our drivers and the service provided to the community. As a Customer Service Representative with us, the minimum responsibilities are**:*** Answering customer calls and processing customer orders for new service, discontinuance, or changes in service* Accepting payments from customers, researching customer billing inquiries, and updating customer account information* Interacting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seek cost-effective, safe, environmentally sound solutions to service issues**Qualifications & Skills*** 2 years of high-volume Customer Service experience* Experience with Microsoft Word, Excel, and Outlook* Excellent verbal and written communication skills**Benefits*** Competitive Compensation* 401(K) with company match; let us help you save for your future* Healthcare; Medical, Dental, Vision* Insurance: Life, Short Term/Long Term DisabilityIf you are a motivated professional with a passion for customer service, we encourage you to apply today!*Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.*# Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees.OUR PEOPLE MEAN EVERYTHING TO US Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do.# **Our Opportunities**BUILD TALENT FROM WITHIN People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future.LET’S REALIZE YOUR GOALS TOGETHER Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve.
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