Job Posting

City: Clarksville

State: Tennessee

Hospital Name: Tiny Town Animal Clinic

Job Type: Support Staff

","

Job Posting

City: Clarksville

State: Tennessee

Hospital Name: Tiny Town Animal Clinic

Job Type: Support Staff

...","Veterinary Assistant",[89],["B","3521729346"],"Work at National Veterinary Association","5 days ago","/jobs/3521729346-veterinary-assistant","Clarksville, TN, United States","/jobs?keyword=National+Veterinary+Association","/jobs?location=Clarksville%2C+TN%2C+United+States","/jobs?keyword=Veterinary+Assistant",{"_65":66,"_67":90,"_69":91,"_71":92,"_73":93},"Clarksville","Clarksville, TN, United States, 37040","TN","37040",["D",1777345200000],"VCA Animal Hospitals","Client Service Representative Lead

Location: VCA Sacramento Veterinary Referral Center, Sacramento, CA
Position Type: Full-time
VCA Sacramento Veterinary Referral Center is a premier provider of advanced veterinary care, dedicated to ensuring the health and well-being of pets through compassionate, high-quality services. Our team is composed of skilled professionals who are committed to delivering excellent veterinary care and outstanding customer service. We are looking for a dynamic and experienced Client Service Representative Lead to join our team and help drive our purpose forward.
Job Summary: The Client Service Representative (CSR) Lead will oversee the daily operations of the client service team, ensuring an exceptional experience for our clients and their pets. The CSR Lead will be responsible for managing front desk operations, training and supervising CSR associates, and acting as a liaison between clients and veterinary associates. This role requires strong leadership skills, a passion for client service, and the ability to thrive in a fast-paced environment.
Key Responsibilities:
Leadership and Supervision:
Lead, coach, and mentor the client service team to deliver superior client service.
Address any client or associate issues promptly and effectively, escalating when necessary.
Provide feedback, and develop professional growth plans for CSR associates.
Client Interaction:
Greet and assist clients in a friendly and professional manner.
Address client concerns and resolve issues promptly and effectively. Maintain a positive, empathetic, and professional attitude towards clients at all times.
Administrative Duties:
Oversee patient check-in/check-out, and accurate record-keeping.
Oversee CSR Daily Task List to ensure that all tasks are completed daily.
Ensure the reception area is clean, organized, and welcoming.
Handle financial transactions, including invoicing and payments.
Communication:
Act as a liaison between clients and veterinary associates to ensure clear and accurate communication.
Disseminate important information and updates to the CSR team. Facilitate training sessions to keep informed and motivated.
Constructively provide feedback to the Client Service Supervisor.
Operational Efficiency:
Develop and implement standard operating procedures to enhance workflow and client service.
Monitor and manage inventory of office supplies and client materials.
Assist with marketing and community outreach efforts as needed.
Qualifications:
High school diploma or equivalent required; associate or bachelor's degree preferred.
Minimum of 1-3 years of customer service experience.
Experience in a veterinary or medical setting is highly desirable.
Strong leadership and team management skills.
Excellent interpersonal and communication skills.
Proficiency in computer systems and office software (e.g., MS Office, veterinary practice management software).
Ability to handle stressful situations calmly and effectively.
Strong organizational skills and attention to detail.
Working Conditions:
Full-time position, may require some weekend and evening shifts.
Fast-paced, high-energy environment.
Frequent interaction with clients and their pets, including handling animals of various sizes and temperaments.
Benefits:
Competitive salary and benefits package, including medical, dental, and vision insurance.
401(k) plan with employer match.
Paid time off and holidays.
Continuing education and professional development opportunities.
Generous Employee pet care discounts.

","Client Service Representative Lead

Location: VCA Sacramento Veterinary Referral Center, Sacramento, CA
Position Type: Full-time
VC...","Client Service Representative Lead",[107],["B","3523048188"],"Work at VCA Animal Hospitals","/jobs/3523048188-client-service-representative-lead","Sacramento, CA, United States","/jobs?keyword=VCA+Animal+Hospitals","/jobs?location=Sacramento%2C+CA%2C+United+States","/jobs?keyword=Client+Service+Representative+Lead",{"_65":66,"_67":108,"_69":109,"_71":110,"_73":111},"Sacramento","Sacramento, CA, United States, 95828","CA","95828",["D",1777345200000],"Community Veterinary Partners","Client Service Representative

Tri-City Animal & Bird Clinic is looking for a friendly customer service focused individual to join our growing hospital!\nAt Tri-City Animal & Bird Clinic our goal is to provide excellent veterinary services to the community and do everything possible to help those in need. Each one of our employees are chosen based on their compassion, skills and in-depth veterinary knowledge. We strive to create a nurturing, educational, and fun environment for all employees, clients, and animals who enter our doors.\nThe primary job for a Client Service Representative (CSR) is to exceed our client's expectations for outstanding client service while creating a warm and welcoming impression. A good CSR is a \"people person\" who enjoys working with diverse clients and is caring, friendly, and efficient.\nThe CSR must remain professional and courteous to clients and co-workers while handling multiple tasks at once with many interruptions. Client Service Representatives must be able to empathize with clients and remain compassionate and well-mannered if a client becomes emotional or discourteous. They should remain calm and collected in the face of emergency situations and have a firm belief in the quality of care we provide and communicate this sense of assurance to our clients. The CSR must know and understand our services and recommendations and be able to clearly communicate these to our clients.\nUltimately, it is the receptionist who is responsible for creating a good first and last impression on our clients. The importance of this role can not be overemphasized.\nJob Responsibilities:

Provide compassionate care to all patients\nGreet clients and pets by name\nAnswer phones promptly and professionally using a multi-line phone system\nReceive and transmit faxes\nTake and deliver messages promptly to appropriate staff\nPull medical records of patients so staff can properly document information\nNote in medical records the details discussed during client conversations including the date, time, key points of the discussion and any action required\nCheck medical and computer records for accurate client addresses, phone numbers and emails\nWeigh pets each visit and record weights in medical records and on computer\nSchedule appointments according to hospital scheduling guidelines\nAnswer clients' questions about veterinary services and products and provide knowledgeable advice about wellness, prevention and disease\nVerify prescriptions including prescription diets as well as flee and tick medications and provide routine administration instructions to clients Prepare consent forms, estimates/treatment plans and be able to discuss the hospital's financial policies with clients\nPrepare health certificates and/or proof of vaccination as requested by the client\nAdvise clients on proper nutrition, flea/tick/heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products and other retail items\nMaintain a clean, neat reception area and front desk\nExplain invoices to show value for the care provided, stating all services and products before the total\nCollect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks\nKnow fees for routine services\nRetrieve, update and file patient medical records\nClean up after pets' accidents in the reception area, exam rooms and exterior sidewalks\nCollect specimens that clients bring in for lab analysis, label and take to the lab area\nRecognize emergency situations, enlisting the aid of doctors and technicians\nBe able to explain services offered\nMaintain food and supply storage\nUnderstand infectious diseases and how to control and prevent their spread\nAttend monthly mandatory staff meetings\nSkills Needed:

Love and compassion for animals\nPositive attitude\nAbility to read and comprehend instructions\nEffective communication with clients in person and by phone\nAbility to work with computer-based veterinary software\nExceptional customer service skills\nAbility to work in a fast-paced environment\nPhysical Obligations:

Able to lift and carry up to 50 pounds\nEndure standing and walking on hard floor surfaces for extended periods of time\nAble to work in noisy work conditions with sounds from animals and equipment\nTake safety precautions for exposure to toxins, drugs, anesthesia and radiation\nBenefits:

Medical, Vision, Dental, and Life insurance\n401k\nPTO\nUniform allowance\nGreat pet care discount\nFriendly and compassionate work environment\nTri-City Animal & Bird Clinic provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Tri-City Animal & Bird Clinic complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.\n","Client Service Representative

Tri-City Animal & Bird Clinic is looking for a friendly customer service focused individual to join our grow...","Customer Service Representative (CSR) | Tri-City Animal & Bird",[125],["B","3509164440"],"Work at Community Veterinary Partners","/jobs/3509164440-customer-service-representative-csr-tri-city-animal-bird","Ballwin, MO, United States","/jobs?keyword=Community+Veterinary+Partners","/jobs?location=Ballwin%2C+MO%2C+United+States","/jobs?keyword=Customer+Service+Representative+%28CSR%29+%7C+Tri-City+Animal+%26+Bird",{"_65":66,"_67":126,"_69":127,"_71":128,"_73":129},"Ballwin","Ballwin, MO, United States, 63021","MO","63021",["D",1777392000000],"National Veterinary Associates","?? Ridgetop Animal Hospital Silverdale, WA?? Full-Time | Leadership Opportunity Ridgetop Animal Hospital is seeking a motivated, compassionate, and experienced Lead Client Service Representative (CSR) to join our team. This leadership role is ideal Client Service, Representative, Leadership, Operations, Hospital, Customer Service, Retail
","?? Ridgetop Animal Hospital Silverdale, WA?? Full-Time | Leadership Opportunity Ridgetop Animal Hospital is seeking a motivated, compassionate, and...","Lead Client Service Representative (CSR)",[144],["B","3521975763"],"Work at National Veterinary Associates","14 hours ago","/jobs/3521975763-lead-client-service-representative-csr","Silverdale, WA, United States","/jobs?keyword=National+Veterinary+Associates","/jobs?location=Silverdale%2C+WA%2C+United+States","/jobs?keyword=Lead+Client+Service+Representative+%28CSR%29",{"_65":66,"_67":145,"_69":146,"_71":147,"_73":148},"Silverdale","Silverdale, WA, United States, 98315","WA","98315",8752,"name","Newsday Media Group","agency","logo","https://production-rails-default.s3.us-east-2.amazonaws.com/public/legacy-logos/351727.GIF","slug","newsday-media-group","

Newsday Media Group is a locally owned, independent media company grounded in journalistic excellence, integrity, and commitment to the communities it serves. With 19 Pulitzer Prizes and dozens of Emmy Awards, it's one of the most decorated news organizations in the country.

The company is in the middle of a significant transformation, expanding from its newspaper roots into a multimedia operation spanning digital, video, podcasts, live events, and data-driven civic engagement. NMG properties include the flagship Newsday and Newsday.com, NewsdayTV, the Newsday Live events series, and nextLI, a civic research and community forum platform funded by The Rauch Foundation.

A new 130,000-square-foot headquarters in Melville features a broadcast-quality TV studio and multimedia production space. Newsday Live produces a growing calendar of food and wine tastings, author talks, sports Q&As, concerts, and community events. Feed Me, the company's food and dining vertical, includes a web series, quarterly print magazine, and restaurant coverage. Brand 360, the in-house content studio, partners with advertisers across healthcare, education, energy, tourism, and retail.

Newsday's investigative unit has driven real-world change, from prompting schools to replace unsafe football helmets to contributing reporting that led to federal corruption convictions. Community programs include the Newsday Marching Band Festival, CheerFest, Scholar-Artist honors, and partnerships with local nonprofits focused on hunger, housing, youth education, and child welfare.

For people who care about local journalism, multimedia storytelling, and community impact, Newsday is doing the work at scale.

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