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Description

Customer Service Representative

Primary Purpose of the Position

Modern Aviation is a Fixed Base Operator (FBO) that services private jets. As a Customer Service Representative, the candidate must represent the Modern Aviation brand by providing Seven Star Service to each person who enters the facility. This individual must take pride in offering the best in service, providing all services with the highest of standards, and always with a smile. The Customer Service Representative manages all customer requests without showing signs of stress or frustration, even under the most demanding of situations.

Essential Functions

Deliver proactive, personalized service to Private and Corporate Aviation clientele.

Arrange services including hotel, catering, and ground transportation.

Coordinate aircraft services, such as fuel and hangar storage.

Input trip data into scheduling software as well as updating customer information in database, as necessary.

Effectively communicate via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication.

Educate customers on available services, promotions, and programs.

Process customer invoices.

Answer customer questions and resolve issues, as necessary.

Assists passengers and flight crews with our professional Seven Star Service: always offering additional services and exceeding customer expectations.

Build and establish customer relationships with local service providers such as hotels, rental car companies, restaurants, etc.

Maintain lobby appearance and keep snack and beverages stocked.

Flight tracking via online databases to ensure timely services.

Perform other duties that may be assigned, as necessary

Qualifications

Minimum Qualifications

Must be at least 18 years of age.

Must have open availability as work schedules may vary, including evenings and weekends.

Strong verbal and written communication skills.

Intermediate knowledge of all Microsoft Office products.

Ability to make fast decisions by using judgment consistent with company policies, standard operating procedures, and safety regulations.

Negotiation and sales skills.

Reliable multitasking skills.

Valid driver's license

Preferred Qualifications:

Previous customer service experience preferred.

Basic knowledge of various aircraft types and servicing a plus.

Predictive Index Assessment -

Please click on the link below to complete the assessment. This step is required.

https://assessment.predictiveindex.com/bo/804D/CustomerServiceRepresentative_Jul2025_231050

The Company

Modern Aviation (the \"Company\") is a private equity-backed platform company launched in 2018 that is focused on the fixed-based operator (\"FBO\") sector. The Company has been rapidly growing through bolt-on FBO acquisitions and has significant additional committed capital from Apollo Management and Tiger Infrastructure Partners (its sponsors) to continue to grow the business through future acquisitions, capacity expansion at its existing locations and development of selective greenfield FBOs in the United States and the Caribbean. Modern's goal is to build the third largest national FBO network in the United States.

Company Benefits

Employee Medical Insurance, Basic Life Insurance, Short-Term Disability, Long-Term Disability, Vacation and Sick Time, Paid Holidays, HSA Account Funding, 401k Match

Other Available Benefits

Buy-up Medical Insurance, Dental, Vision, Optional Life Insurance, Flexible Spending Accounts, Health Savings Account, 401k

Reports to: Customer Service Manager

Supervisory Responsibility: This job has no supervisory responsibilities.

FLSA Status: This position is nonexempt.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers. This position requires various tasks performed in all types of weather conditions.

Travel: This position requires no travel.

Physical Requirements: Physically able to perform frequent walking, sitting, stooping, stretching, bending, reaching, and grasping actions. While performing the duties of this job, the employee may be exposed to moving mechanical parts. The employee may be exposed to wet and/or humid conditions including extreme heat and cold. The noise level in the work environment is occasionally loud. May be required to work nights, weekends, and holidays.

EEO Statement: The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties: Please note this job description is not designed to cover all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
","Job Functions

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system\nAssesses customer need for additional products/services\nAssesses customer compliance with physician orders\nAnswers questions and provides customer education regarding products/services\nDocuments calls in computerized record keeping system\nEnters customer orders in computerized system\nVerifies and updates demographic information such as address and telephone number in computerized records\n","Job Functions

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system\nA...",[113],["B","3484247120"],"Writing & Editing","3 days ago","/jobs/3484247120-customer-service-rep","Garland, TX, United States","/jobs?location=Garland%2C+TX%2C+United+States",{"_65":66,"_67":114,"_69":115,"_70":116,"_90":117},"Garland","Garland, TX, United States, 75049","TX","75049",["D",1777392000000],"Exotic Automation & Supply","Customer Service Representative

Provides frontline customer service support to both internal and external customers. Responsibilities include processing orders, quotes, and EDI transactions; responding to customer inquiries and product requests; managing order follow-up; and resolving basic customer issues using foundational knowledge of Exotic product lines and business systems.
Order Management & Processing

Processes customer orders accurately from receipt through completion, including order entry, verification, and confirmation
Manages EDI (Electronic Data Interchange) transactions, including order receipt, processing, and error resolution
Handles order follow-up activities, including status updates, expedite requests, and delivery coordination
Processes RMAs (Return Merchandise Authorizations) in accordance with company policies and customer agreements
Customer Communication & Support

Responds to customer inquiries regarding product availability, order status, pricing, and general account questions
Prepares and processes customer quotations with accurate pricing and product specifications
Documents and processes customer complaints following established procedures to ensure timely resolution
Maintains professional communication with customers through phone, email, and other channels
Financial & Pricing Knowledge

Applies understanding of cost structures, discount schedules, and gross profit calculations to support pricing decisions
Utilizes customer-specific pricing matrices to ensure accurate quotations and order processing
Reviews orders for pricing accuracy and margin requirements before submission
Product & Supplier Knowledge

Demonstrates foundational knowledge of Exotic product lines to answer basic customer questions and identify appropriate solutions
Maintains working knowledge of core supplier base and their product offerings
Accesses and navigates supplier portals to verify product availability, specifications, and lead times
System & Process Compliance

Follows all departmental and corporate policies and procedures to ensure consistent service levels
Meets established productivity metrics for order processing, quote turnaround, and customer response times
Maintains accurate records and documentation in company systems for all customer interactions and transactions
Supplemental Job Functions:

Performs other duties as assigned or requested.
Knowledge, Skills and Abilities Required:

High School Diploma (required), Associate's degree preferred.
Previous work experience (prefer customer-service related experience).
Previous experience working on a computer.
Exotic Automation & Supply maintains a drug-free workplace, including testing for marijuana.
","Customer Service Representative

Provides frontline customer service support to both internal and external customers. Responsibilities incl...","Technical Customer Service Representative",[131],["B","3522019856"],"Work at Exotic Automation & Supply","/jobs/3522019856-technical-customer-service-representative","Noblesville, IN, United States","/jobs?keyword=Exotic+Automation+%26+Supply","/jobs?location=Noblesville%2C+IN%2C+United+States","/jobs?keyword=Technical+Customer+Service+Representative",{"_65":66,"_67":132,"_69":133,"_70":134,"_90":135},"Noblesville","Noblesville, IN, United States, 46060","IN","46060",211,"name","Mansueto Ventures","agency","logo","https://production-rails-default.s3.us-east-2.amazonaws.com/public/legacy-logos/109473.JPG","slug","mansueto-ventures-careers","
Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.
\r\n
Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.
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