Customer Relations & Billing Supervisor
AWP Safety, Honolulu, HI, United States
Customer Relations & Billing Supervisor
AWP Safety is North America's leading traffic control and work zone safety partner, protecting the crews who build our infrastructure and the communities that rely on it. With more than 6,000 Protectors across the U.S. and Canada, we support construction, utility, municipal, and infrastructure projects with dependable traffic control services that keep people safe and keep projects moving. Safety is Life at AWP Safety. Our people are the core of our business, and every role directly supports our mission to protect workers, drivers, and communities. Many team members start in entry-level traffic control or flagger positions, where we provide paid training, industry-leading safety practices, and opportunities to advance into leadership and operations roles. We are a fast-growing, purpose-driven organization committed to operational excellence, customer service, and continuous improvement. If you want a career where your work truly mattersand where safety, teamwork, and development are top prioritiesyou belong at AWP Safety.
Job Description
The Customer Relations & Billing Supervisor leads efforts to support and protect our customers, employees, business operations, and time. This role partners closely with the Customer Relations team to reduce delinquent accounts, resolve payment issues, and manage collection-related communications while ensuring timely and accurate daily cash application. The Supervisor oversees workload distribution and is responsible for customer onboarding, invoicing, and supporting account resolution to drive on-time payments. This position works collaboratively across departments and organizational levels to achieve both departmental and company-wide goals:
Supervise select members of the Customer Relations team to ensure timely and accurate invoicing and payment in accordance with established terms, within a fast?paced, collections?focused environment
Ensure team members meet productivity and performance goals while remaining compliant with company standards and consistently performing the essential functions of their roles
Provide training and guidance on systems, tools, and processes as needed to support efficiency and accuracy
Investigate and resolve customer inquiries and issues related to billing, payments, and collections
Deliver excellent customer service to both internal and external stakeholders while balancing urgency and professionalism
Communicate effectively with management and cross?functional partners to accelerate billing and collections processes as needed
Monitor and manage assigned accounts, proactively addressing day?to?day issues to support timely payment and account resolution
Conduct performance evaluations and provide ongoing feedback in accordance with organizational guidelines
Perform other duties and special projects as assigned
Qualifications
High school diploma or GED required; bachelor's degree a plus
57 years of accounts receivable experience required, including collections responsibilities
Ability to work effectively in a fast?paced environment with frequent shifts in priorities
Strong organizational skills with a high level of accuracy and attention to detail
Demonstrated problem?solving and critical?thinking abilities
Excellent written and verbal communication skills, with the ability to interact professionally with all levels of management, employees, and clients
Proficiency in Microsoft Office applications, including Excel and Word
Experience with Microsoft Great Plains, Prelude, and American Contractors a plus
Salesforce experience preferred
Ability to travel locally as required
Additional Information
The employee must be able to successfully perform the physical demands of this position, which are primarily sedentary and desk?based
Standard hours of operation are Monday through Friday, 8:00 a.m. to 5:00 p.m.
This position requires a 45?hour workweek
Ability to sit for extended periods, with frequent standing, walking, and reaching with hands and arms
Occasional lifting and moving of materials weighing 1025 pounds
Regular use of verbal communication and auditory skills to effectively perform job duties
Proficient literacy required to read, write, and interpret job?related materials
Salary range for this position is $68,000 - $72,000, plus bonus potential and comprehensive health benefits
AWP
Safety is an
Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
AWP Safety is North America's leading traffic control and work zone safety partner, protecting the crews who build our infrastructure and the communities that rely on it. With more than 6,000 Protectors across the U.S. and Canada, we support construction, utility, municipal, and infrastructure projects with dependable traffic control services that keep people safe and keep projects moving. Safety is Life at AWP Safety. Our people are the core of our business, and every role directly supports our mission to protect workers, drivers, and communities. Many team members start in entry-level traffic control or flagger positions, where we provide paid training, industry-leading safety practices, and opportunities to advance into leadership and operations roles. We are a fast-growing, purpose-driven organization committed to operational excellence, customer service, and continuous improvement. If you want a career where your work truly mattersand where safety, teamwork, and development are top prioritiesyou belong at AWP Safety.
Job Description
The Customer Relations & Billing Supervisor leads efforts to support and protect our customers, employees, business operations, and time. This role partners closely with the Customer Relations team to reduce delinquent accounts, resolve payment issues, and manage collection-related communications while ensuring timely and accurate daily cash application. The Supervisor oversees workload distribution and is responsible for customer onboarding, invoicing, and supporting account resolution to drive on-time payments. This position works collaboratively across departments and organizational levels to achieve both departmental and company-wide goals:
Supervise select members of the Customer Relations team to ensure timely and accurate invoicing and payment in accordance with established terms, within a fast?paced, collections?focused environment
Ensure team members meet productivity and performance goals while remaining compliant with company standards and consistently performing the essential functions of their roles
Provide training and guidance on systems, tools, and processes as needed to support efficiency and accuracy
Investigate and resolve customer inquiries and issues related to billing, payments, and collections
Deliver excellent customer service to both internal and external stakeholders while balancing urgency and professionalism
Communicate effectively with management and cross?functional partners to accelerate billing and collections processes as needed
Monitor and manage assigned accounts, proactively addressing day?to?day issues to support timely payment and account resolution
Conduct performance evaluations and provide ongoing feedback in accordance with organizational guidelines
Perform other duties and special projects as assigned
Qualifications
High school diploma or GED required; bachelor's degree a plus
57 years of accounts receivable experience required, including collections responsibilities
Ability to work effectively in a fast?paced environment with frequent shifts in priorities
Strong organizational skills with a high level of accuracy and attention to detail
Demonstrated problem?solving and critical?thinking abilities
Excellent written and verbal communication skills, with the ability to interact professionally with all levels of management, employees, and clients
Proficiency in Microsoft Office applications, including Excel and Word
Experience with Microsoft Great Plains, Prelude, and American Contractors a plus
Salesforce experience preferred
Ability to travel locally as required
Additional Information
The employee must be able to successfully perform the physical demands of this position, which are primarily sedentary and desk?based
Standard hours of operation are Monday through Friday, 8:00 a.m. to 5:00 p.m.
This position requires a 45?hour workweek
Ability to sit for extended periods, with frequent standing, walking, and reaching with hands and arms
Occasional lifting and moving of materials weighing 1025 pounds
Regular use of verbal communication and auditory skills to effectively perform job duties
Proficient literacy required to read, write, and interpret job?related materials
Salary range for this position is $68,000 - $72,000, plus bonus potential and comprehensive health benefits
AWP
Safety is an
Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.