American University is hiring: Senior Caf and Community Engagement Manager in Wa
American University, Washington, DC, United States
Senior Cafe And Community Engagement Manager
The Senior Cafe And Community Engagement Manager in the Bridge Caf is responsible for the strategic oversight, daily management, and financial sustainability of the Bridge Caf, a student-run caf and social hub located in Butler Pavilion. The position ensures high-quality customer service, operational excellence, and regulatory compliance while cultivating a robust student employment program that contributes to student learning and leadership development.
The Senior Caf Manager supervises approximately 2540 student employees, including baristas, shift leads, and assistant managers, and oversees all aspects of caf operations including staffing, training, inventory management, vendor relations, financial management, and programming within the caf space.
This role leads the development and implementation of comprehensive training and professional development programs for student staff across the Mary Graydon Student Center, ensuring consistent standards of customer service, operational procedures, and student leadership development across all student center operations. This position oversees the operational implementation of "A Slice of AU," a Bridge Cafbased initiative that celebrates first-year student birthdays to promote belonging and campus connection. Responsibilities include managing program logistics, coordinating inventory and redemption processes and collaborating with campus partners to ensure the program operates efficiently and aligns with student engagement goals.
The Bridge Caf operates as a self-funded auxiliary program, and the Senior Caf Manager is responsible for maintaining sound financial management practices, meeting revenue targets, and ensuring operational sustainability.
The Senior Cafe And Community Engagement Manager in the Bridge Caf is responsible for the strategic oversight, daily management, and financial sustainability of the Bridge Caf, a student-run caf and social hub located in Butler Pavilion. The position ensures high-quality customer service, operational excellence, and regulatory compliance while cultivating a robust student employment program that contributes to student learning and leadership development.
The Senior Caf Manager supervises approximately 2540 student employees, including baristas, shift leads, and assistant managers, and oversees all aspects of caf operations including staffing, training, inventory management, vendor relations, financial management, and programming within the caf space.
This role leads the development and implementation of comprehensive training and professional development programs for student staff across the Mary Graydon Student Center, ensuring consistent standards of customer service, operational procedures, and student leadership development across all student center operations. This position oversees the operational implementation of "A Slice of AU," a Bridge Cafbased initiative that celebrates first-year student birthdays to promote belonging and campus connection. Responsibilities include managing program logistics, coordinating inventory and redemption processes and collaborating with campus partners to ensure the program operates efficiently and aligns with student engagement goals.
The Bridge Caf operates as a self-funded auxiliary program, and the Senior Caf Manager is responsible for maintaining sound financial management practices, meeting revenue targets, and ensuring operational sustainability.