Technical Account Manager
PharmaCord LLC. “PharmaCord,” “PharmaCord Lynk,” “PharmaCord Scripts,” and associated logos are trad, Jeffersonville, IN, United States
Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visitwww.valeris.com.
Key Responsibilities
Act as the single point of contact for all client-related inquiries within the PharmaCord IT organization
Monitor (and escalate as needed) client requests, service tickets, defect resolutions, and innovation initiatives from initiation to outcome
Conduct regular status meetings with business partners and clients to report progress, status, outcomes, and any challenges on IT requests, tickets, corrective and preventive action (CAPA), and initiatives
Collaborate with operations to bring innovative technology ideas and solutions to clients
Participates in client quarterly business reviews, presenting updates on current technology initiatives and achievements, as well as discussing innovative ideas as applicable
Serve as a client technology subject matter expert, bridging the gap between operations, technology, and partner teams
Monitor project timelines and deliverables, ensuring adherence to service-level targets and timelines
Facilitate communication between cross-functional teams to ensure alignment and transparency.
Analyze and report on key performance metrics, identifying areas for improvement
Partner closely with the IT solution architect, business analysts, product owners, and development leads/managers to design the best way to implement ideas and resolve issues
Perform other duties as assigned
Utilize Valeris’ values as the driving force behind the team’s success
On time adherence to training deadlines for all corporate policies and procedures
Ensure all SOPs are followed with consistency
Perform additional tasks or projects as assigned
Qualifications
Bachelor’s degree in Computer Science, Business Administration, or related field; or equivalent experience required
Proven experience in product management, project management, and client success roles
Experience working with internal and external clients to define business and technical needs
Experience working in Healthcare and Information Technology departments is a strong plus
Strong understanding of technology solutions and their application in a business context
Excellent communication (written and oral), interpersonal, critical thinking, and problem-solving skills
Proficient in Microsoft Office applications, specifically Excel, PowerPoint, Visio, and Word
Experience eliciting and diagramming process flows
Experience working with Project Tracking Software preferred
A good understanding of SDLC process (Waterfall, Agile) is preferred
Ability to work collaboratively in a fast-paced environment
Ability to investigate how best to solve business problems and meet with the key IT personnel responsible for the delivery of the solution
We are located in Jeffersonville, IN. You must be willing to work in this location
Although very minimal, flexibility to travel as needed is preferred.
Physical Demands & Work Environment
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
Although very minimal, flexibility to travel as needed is preferred.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
Why Work for Valeris
We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:
Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
Additional health support, including telehealth and Employee Assistance Program (EAP) services
Company match on Health Savings Account contributions
Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
Paid Time Off (PTO) and Sick Leave to support work-life balance
Opportunities for advancement in a company that supports personal and professional growth
A challenging, stimulating work environment that encourages new ideas
Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
A mission-driven, inclusive culture where your work makes a meaningful impact
Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.
Our Commitment to Equal Opportunity
At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.
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Key Responsibilities
Act as the single point of contact for all client-related inquiries within the PharmaCord IT organization
Monitor (and escalate as needed) client requests, service tickets, defect resolutions, and innovation initiatives from initiation to outcome
Conduct regular status meetings with business partners and clients to report progress, status, outcomes, and any challenges on IT requests, tickets, corrective and preventive action (CAPA), and initiatives
Collaborate with operations to bring innovative technology ideas and solutions to clients
Participates in client quarterly business reviews, presenting updates on current technology initiatives and achievements, as well as discussing innovative ideas as applicable
Serve as a client technology subject matter expert, bridging the gap between operations, technology, and partner teams
Monitor project timelines and deliverables, ensuring adherence to service-level targets and timelines
Facilitate communication between cross-functional teams to ensure alignment and transparency.
Analyze and report on key performance metrics, identifying areas for improvement
Partner closely with the IT solution architect, business analysts, product owners, and development leads/managers to design the best way to implement ideas and resolve issues
Perform other duties as assigned
Utilize Valeris’ values as the driving force behind the team’s success
On time adherence to training deadlines for all corporate policies and procedures
Ensure all SOPs are followed with consistency
Perform additional tasks or projects as assigned
Qualifications
Bachelor’s degree in Computer Science, Business Administration, or related field; or equivalent experience required
Proven experience in product management, project management, and client success roles
Experience working with internal and external clients to define business and technical needs
Experience working in Healthcare and Information Technology departments is a strong plus
Strong understanding of technology solutions and their application in a business context
Excellent communication (written and oral), interpersonal, critical thinking, and problem-solving skills
Proficient in Microsoft Office applications, specifically Excel, PowerPoint, Visio, and Word
Experience eliciting and diagramming process flows
Experience working with Project Tracking Software preferred
A good understanding of SDLC process (Waterfall, Agile) is preferred
Ability to work collaboratively in a fast-paced environment
Ability to investigate how best to solve business problems and meet with the key IT personnel responsible for the delivery of the solution
We are located in Jeffersonville, IN. You must be willing to work in this location
Although very minimal, flexibility to travel as needed is preferred.
Physical Demands & Work Environment
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
Although very minimal, flexibility to travel as needed is preferred.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
Why Work for Valeris
We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:
Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
Additional health support, including telehealth and Employee Assistance Program (EAP) services
Company match on Health Savings Account contributions
Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
Paid Time Off (PTO) and Sick Leave to support work-life balance
Opportunities for advancement in a company that supports personal and professional growth
A challenging, stimulating work environment that encourages new ideas
Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
A mission-driven, inclusive culture where your work makes a meaningful impact
Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.
Our Commitment to Equal Opportunity
At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.
#J-18808-Ljbffr