Manager, Learning & Communications
Hollywood Feed, Memphis, TN, United States
Manager, Learning & Communications
Hollywood Feed was established in the 1950s, in Memphis, TN, as a pet supply store with friendly and knowledgeable service. More than half a century later, our love for pets is who we are today. Our associates are family and the face of each location. We care about each other, our pets, and our customers. Come and experience the passion and drive that makes Hollywood Feed what it is today.
Job Summary
The Learning & Communication Manager reports directly to the SVP of Technology & Strategy under the Technology Department. The Learning & Communication Manager must enjoy working within an entrepreneurial environment that is driven, fast‑paced, analytical and customer/community oriented. The ideal individual will have the ability to exercise good judgment in a variety of situations; strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities. The Learning & Communications Manager must have the ability to work independently on projects from beginning to end and handle a wide variety of activities and confidential matters with discretion. This position is responsible for the continuous improvement of the Learning & Communications Department and therefore the development of the Hollywood Feed Team.
Key Responsibilities
Manage the company’s Learning & Communication platforms. Including being the point of contact and managing the budget for the platforms.
Evaluate organizational performance and customer engagement to ensure that training meets business needs, improving performance, acquiring, and retaining customers.
Prioritize and manage multiple projects simultaneously and follow through on issues in a timely manner.
Oversee the daily activities and responsibilities of the Learning & Communication Coordinator.
Partner with Store Operations to create and maintain a company-wide calendar of important events spanning across multiple departments that will affect the stores. Example: Internal Classes, Master Classes, etc.
Partner with Human Resources, Marketing, Merchandising and Operations to fill in the Learning Calendar dates with applicable content/vendors for live classes based on the time of year, new product releases, professional development, etc.
Manage the creation, review and maintenance of the digital training library and the learning paths within the LMS.
Complete a broad variety of administrative tasks including managing an active calendar; completing monthly and weekly reports; composing and preparing correspondence that is sometimes confidential; and creating project plans and procedures.
Assess capabilities of competing communication, LMS, and ticketing platforms to ensure we have the necessary functions to communicate directly with employees.
Partner with the Full Stack Developer to create streamlined and automated processes to ensure all important live class dates & information is available on the website. These include internal and public facing classes.
Manage presenters, including setting deadlines for presentations and videos, scheduling remote tests, filming/editing pre‑recorded content in Adobe Premiere Pro, and confirming presenters are ready for live Q&A. Including, interviewing and selecting presenters.
Create and use reports to analyze the effectiveness of technological and training initiatives (e.g., weekly training completion, sales impact) to guide the Learning Department’s strategy.
Requirements & Qualifications
Exceptional verbal and written communication. Must be comfortable speaking in front of an audience, in person and virtually.
Ability to work collaboratively across multiple departments and roles.
This position requires 45 - 50 hours per week in our Memphis office and may require some weekend and evening availability.
Excellent organization and interpersonal skills.
Detail‑oriented with the ability to prioritize tasks and manage multiple priorities.
A proactive approach and a commitment to delivering high‑quality results.
Experience working with Content Management Systems such as WordPress and Web Streaming platforms such as Vimeo.
Strong analytical skills
Ability to work independently and collaborate with a team.
Proficiency in Microsoft Office
Manage annual budget for yearly subscriptions, purchase of necessary equipment and other direct needs of the Learning & Communications Team.
Physical Demands and Work Environment
Able to sit or stand at a desk and work on a computer for extended periods.
Physically able to perform the job functions for 8–10‑hour workdays.
Employees may be required to lift items weighing up to 50 lbs. unassisted, along with bending, kneeling, twisting, reaching, and other physical movements essential to daily tasks.
Education & Experience
Must be at least 18 years of age or older.
3+ years of management experience required.
3+ years of retail store experience preferred.
High School Diploma or GED required.
Bachelor’s degree in a relevant discipline such as business administration, education, or a related field.
In addition to competitive wages and benefits, retail employees receive tips, and all employees enjoy generous discounts plus free pet food and supplements as Hollywood Feed team members.
The description above outlines the overall purpose and responsibilities of the job, but it does not include every possible duty, expectation, or task. This should not be considered a complete list of all responsibilities.
Hollywood Feed is an Equal Opportunity Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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Hollywood Feed was established in the 1950s, in Memphis, TN, as a pet supply store with friendly and knowledgeable service. More than half a century later, our love for pets is who we are today. Our associates are family and the face of each location. We care about each other, our pets, and our customers. Come and experience the passion and drive that makes Hollywood Feed what it is today.
Job Summary
The Learning & Communication Manager reports directly to the SVP of Technology & Strategy under the Technology Department. The Learning & Communication Manager must enjoy working within an entrepreneurial environment that is driven, fast‑paced, analytical and customer/community oriented. The ideal individual will have the ability to exercise good judgment in a variety of situations; strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities. The Learning & Communications Manager must have the ability to work independently on projects from beginning to end and handle a wide variety of activities and confidential matters with discretion. This position is responsible for the continuous improvement of the Learning & Communications Department and therefore the development of the Hollywood Feed Team.
Key Responsibilities
Manage the company’s Learning & Communication platforms. Including being the point of contact and managing the budget for the platforms.
Evaluate organizational performance and customer engagement to ensure that training meets business needs, improving performance, acquiring, and retaining customers.
Prioritize and manage multiple projects simultaneously and follow through on issues in a timely manner.
Oversee the daily activities and responsibilities of the Learning & Communication Coordinator.
Partner with Store Operations to create and maintain a company-wide calendar of important events spanning across multiple departments that will affect the stores. Example: Internal Classes, Master Classes, etc.
Partner with Human Resources, Marketing, Merchandising and Operations to fill in the Learning Calendar dates with applicable content/vendors for live classes based on the time of year, new product releases, professional development, etc.
Manage the creation, review and maintenance of the digital training library and the learning paths within the LMS.
Complete a broad variety of administrative tasks including managing an active calendar; completing monthly and weekly reports; composing and preparing correspondence that is sometimes confidential; and creating project plans and procedures.
Assess capabilities of competing communication, LMS, and ticketing platforms to ensure we have the necessary functions to communicate directly with employees.
Partner with the Full Stack Developer to create streamlined and automated processes to ensure all important live class dates & information is available on the website. These include internal and public facing classes.
Manage presenters, including setting deadlines for presentations and videos, scheduling remote tests, filming/editing pre‑recorded content in Adobe Premiere Pro, and confirming presenters are ready for live Q&A. Including, interviewing and selecting presenters.
Create and use reports to analyze the effectiveness of technological and training initiatives (e.g., weekly training completion, sales impact) to guide the Learning Department’s strategy.
Requirements & Qualifications
Exceptional verbal and written communication. Must be comfortable speaking in front of an audience, in person and virtually.
Ability to work collaboratively across multiple departments and roles.
This position requires 45 - 50 hours per week in our Memphis office and may require some weekend and evening availability.
Excellent organization and interpersonal skills.
Detail‑oriented with the ability to prioritize tasks and manage multiple priorities.
A proactive approach and a commitment to delivering high‑quality results.
Experience working with Content Management Systems such as WordPress and Web Streaming platforms such as Vimeo.
Strong analytical skills
Ability to work independently and collaborate with a team.
Proficiency in Microsoft Office
Manage annual budget for yearly subscriptions, purchase of necessary equipment and other direct needs of the Learning & Communications Team.
Physical Demands and Work Environment
Able to sit or stand at a desk and work on a computer for extended periods.
Physically able to perform the job functions for 8–10‑hour workdays.
Employees may be required to lift items weighing up to 50 lbs. unassisted, along with bending, kneeling, twisting, reaching, and other physical movements essential to daily tasks.
Education & Experience
Must be at least 18 years of age or older.
3+ years of management experience required.
3+ years of retail store experience preferred.
High School Diploma or GED required.
Bachelor’s degree in a relevant discipline such as business administration, education, or a related field.
In addition to competitive wages and benefits, retail employees receive tips, and all employees enjoy generous discounts plus free pet food and supplements as Hollywood Feed team members.
The description above outlines the overall purpose and responsibilities of the job, but it does not include every possible duty, expectation, or task. This should not be considered a complete list of all responsibilities.
Hollywood Feed is an Equal Opportunity Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
#J-18808-Ljbffr