Knowledge Center Content Specialist, Contact Center

A leading service provider is seeking a Contact Center Content Specialist in Nashville to create and manage training materials for call center agents. This role requires collaboration with training and operations teams to ensure resources meet program standards. Candidates must possess a Bachelor's Degree, 3-5 years of relevant experience, and be US Citizens. The position involves maintaining a knowledge base in SharePoint and supporting updates across multiple shifts. Competitive benefits are included.
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