Network Operations Center Engineer (Austin)
Astreya, Austin, TX, United States
We are seeking an experienced
Network Operations Center as part of our Incident Response Analyst Team to Lead
to support a high-profile client within a fast-paced, mission-critical operations environment. This role is responsible for leading incident response activities, ensuring timely alert acknowledgment, accurate ticket creation, and proper escalation of incidents across a 24x7 operations team.
The Incident Response Analyst Lead serves as a senior point of contact within the operations center, driving incident coordination, mentoring technicians, and ensuring service delivery standards are consistently met. This individual must thrive in a high-availability environment where rapid decision-making, strong communication, and operational leadership are essential.
This is a full-time W2 opportunity with benefits, supporting a 24/7/365 operational model on-site in Austin, TX and hours are * *7 pm-7am 3 days on with 4 days off and then inverted the following week**
Key Responsibilities:
Incident Response & Operations
Lead incident response activities across a 24/7/365 monitoring environment.
Ensure timely alert acknowledgment, ticket creation, classification, and escalation.
Monitor operational systems and coordinate rapid response to incidents impacting critical infrastructure.
Act as a senior escalation point for complex incidents requiring cross-functional coordination.
Drive incident lifecycle management from detection through resolution and post-incident review.
Ensure adherence to SLAs, escalation procedures, and operational runbooks.
Provide detailed incident communications to stakeholders and leadership during critical events.
Support root cause analysis (RCA) efforts and continuous improvement initiatives.
Team Leadership & Service Delivery
Lead, mentor, and support Incident Response Technicians within a rotating shift environment.
Assist with hiring, onboarding, scheduling, and workforce coordination.
Ensure consistent operational coverage and shift readiness.
Provide coaching and escalation guidance to junior team members.
Promote accountability, documentation accuracy, and operational excellence.
Maintain strong communication with client stakeholders regarding incident trends, operational updates, and service performance.
Assist in evolving operational procedures, workflows, and monitoring standards.
Monitoring & Technical Oversight
Oversee monitoring activities across infrastructure, operational systems, and alerting platforms.
Validate ticket quality, escalation accuracy, and incident prioritization.
Coordinate with engineering, infrastructure, and resolver teams during incident response.
Identify recurring patterns or operational risks and recommend proactive solutions.
Support documentation of SOPs, knowledge base updates, and shift handoff procedures.
Qualifications
3-5 years of experience within Incident Response, NOC, SOC, or 24x7 operations environments.
Prior experience leading or mentoring teams in a shift-based operational setting.
Strong understanding of incident management, escalation workflows, and SLA-driven environments.
Experience within data center operations, infrastructure monitoring, or critical systems environments preferred.
Ability to perform effectively in high-pressure operational situations.
Excellent communication, documentation, and stakeholder management skills.
Familiarity with ticketing systems, monitoring tools, and operational dashboards.
Strong analytical and troubleshooting skills.
Preferred Experience
Experience supporting mission-critical environments or enterprise operations centers.
Knowledge of ITIL practices or incident lifecycle management.
Exposure to infrastructure monitoring platforms, network monitoring, or data center alerting tools.
Experience working directly with enterprise clients or high-visibility stakeholders.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees,
including:
Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC
Nationwide Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401k Plan
Basic and Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Network Operations Center as part of our Incident Response Analyst Team to Lead
to support a high-profile client within a fast-paced, mission-critical operations environment. This role is responsible for leading incident response activities, ensuring timely alert acknowledgment, accurate ticket creation, and proper escalation of incidents across a 24x7 operations team.
The Incident Response Analyst Lead serves as a senior point of contact within the operations center, driving incident coordination, mentoring technicians, and ensuring service delivery standards are consistently met. This individual must thrive in a high-availability environment where rapid decision-making, strong communication, and operational leadership are essential.
This is a full-time W2 opportunity with benefits, supporting a 24/7/365 operational model on-site in Austin, TX and hours are * *7 pm-7am 3 days on with 4 days off and then inverted the following week**
Key Responsibilities:
Incident Response & Operations
Lead incident response activities across a 24/7/365 monitoring environment.
Ensure timely alert acknowledgment, ticket creation, classification, and escalation.
Monitor operational systems and coordinate rapid response to incidents impacting critical infrastructure.
Act as a senior escalation point for complex incidents requiring cross-functional coordination.
Drive incident lifecycle management from detection through resolution and post-incident review.
Ensure adherence to SLAs, escalation procedures, and operational runbooks.
Provide detailed incident communications to stakeholders and leadership during critical events.
Support root cause analysis (RCA) efforts and continuous improvement initiatives.
Team Leadership & Service Delivery
Lead, mentor, and support Incident Response Technicians within a rotating shift environment.
Assist with hiring, onboarding, scheduling, and workforce coordination.
Ensure consistent operational coverage and shift readiness.
Provide coaching and escalation guidance to junior team members.
Promote accountability, documentation accuracy, and operational excellence.
Maintain strong communication with client stakeholders regarding incident trends, operational updates, and service performance.
Assist in evolving operational procedures, workflows, and monitoring standards.
Monitoring & Technical Oversight
Oversee monitoring activities across infrastructure, operational systems, and alerting platforms.
Validate ticket quality, escalation accuracy, and incident prioritization.
Coordinate with engineering, infrastructure, and resolver teams during incident response.
Identify recurring patterns or operational risks and recommend proactive solutions.
Support documentation of SOPs, knowledge base updates, and shift handoff procedures.
Qualifications
3-5 years of experience within Incident Response, NOC, SOC, or 24x7 operations environments.
Prior experience leading or mentoring teams in a shift-based operational setting.
Strong understanding of incident management, escalation workflows, and SLA-driven environments.
Experience within data center operations, infrastructure monitoring, or critical systems environments preferred.
Ability to perform effectively in high-pressure operational situations.
Excellent communication, documentation, and stakeholder management skills.
Familiarity with ticketing systems, monitoring tools, and operational dashboards.
Strong analytical and troubleshooting skills.
Preferred Experience
Experience supporting mission-critical environments or enterprise operations centers.
Knowledge of ITIL practices or incident lifecycle management.
Exposure to infrastructure monitoring platforms, network monitoring, or data center alerting tools.
Experience working directly with enterprise clients or high-visibility stakeholders.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees,
including:
Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC
Nationwide Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401k Plan
Basic and Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays